Prestige Ford

This dealer does not list the actual price of the vehicle. They list a discounted price the add a “Prestige Package” for $2,995 which you cannot decline. It includes a bunch of xx like “AC System Refresh” and “Rain Repellent”. Stay away. They’re con men looking for a money grab.

Worst service experience for a recall I’ve ever had. Was told parts arrived and was scheduled to come in, truck was there for over 6 hours and when I called to check on it was told the tech didn’t even know the truck was there, how when I handed the keys to the service advisor and they weren’t sure they had the parts. I actually don’t know if the recall issue has been resolved. This is the worst service department

I purchased a 2020 Jeep Wrangler Unlimited with just under 60k miles from Prestige Ford on 8/14/2025. What began as a seemingly smooth purchase quickly turned into a stressful and concerning experience that I feel other buyers should be aware of. Within 6 days of purchase (8/20/2025), the vehicle overheated at idle to the point of automatic engine shutdown. The next day, the issue repeated, and I reached out to the dealership immediately. I first spoke with General Sales Manager Jonathan Matthews, who provided me his personal cell number and advised me over the phone to take the Jeep to a Jeep service center. He assured me it was covered under warranty. However, the warranty documentation was not included in my purchase paperwork — despite being represented as part of the sale. After multiple texts and voicemails, I finally received the warranty information late Saturday. Upon reviewing the warranty, I discovered that all covered repairs must be performed at a Ford or Lincoln dealership — meaning, if I had followed the GSM’s verbal advice, I could have unknowingly voided my warranty. This raised serious concerns about either incompetence or dishonesty on the dealership’s part. I then emailed Sales Manager Jose Rodriguez, who confirmed in writing that repairs must be performed at Ford/Lincoln facilities, not Jeep. However, neither he nor Mr. Matthews has provided any written assurance that: Prestige Ford will honor the Blue Advantage Certified 14-day / 1,000 mile return policy that was attached to this vehicle, or That all overheating-related repairs and potential engine damage will be fully covered under the warranties that were promised at the time of sale. When I spoke again with Jonathan Matthews by phone, he told me, “our dealership doesn’t participate in that” (regarding the Blue Advantage 14-day return guarantee) — despite the fact that the vehicle was sold as Blue Advantage Certified. I requested clarification in writing, and as of today, I have yet to receive a response. In short: Warranty documents were withheld until after repeated requests. I was given incorrect advice that could have voided my warranty. The dealership is denying a return guarantee that is advertised as part of Ford’s Blue Advantage program. Written communication is avoided, leaving me without assurances for a vehicle that became defective less than a week after purchase. I am sharing my experience to warn fellow buyers: read every document carefully, verify any warranties independently, and get every promise in writing before you sign. I regret trusting this dealership’s word, and I hope others avoid the same mistake.

Excellent salesman, courteous and very accommodating. Highly recommendHoshawne Genas. He kept me updated on purchase.

I brought my Explorer in for bodywork. They fixed what was damaged. I ended up having to bring it back because of Things being loose… Not aligned… Wires were touching the brain and getting hot. They even put a wrong light kit into the car and I had no headlight. They had to replace the headlight it took several days to order the headlight I was told. At the same time that I brought the car in for them to fix the mishaps… I had a bumper issue that I wanted fixed. I rented a car and my car was kept for a week. I called to keep checking on my car because I wanted my car on a Friday, but was told that it wasn’t quite ready, but It might be ready by five that afternoon. They were not sure. I certainly did not want anything. Rushed to have to bring it back again. I had had plans and could not pick it up at 5…3 was the latest I could be there. we decided so that things would not be rushed. I would pick it up on Monday. It did not get detailed until Monday. I asked the manager of the body shop to work with me on taking off the rental for Saturday, Sunday and Monday. He said basically absolutely not… That my car had to be there anyway. My car was there longer because of the mishaps from the original bodywork. This just disappointed me. this dealership… The body shop… Could have easily had my car ready on Friday early enough for me to pick it up by three. I am writing this review only to say to somebody else don’t expect help in the rental Of a vehicle while yours is being repaired. also… I was told originally when checking on my car that everything has been done as far as fixing the mishaps and they were then waiting on the bumper work to be done… But in a final phone call on Friday I believe they slipped and said it took a couple days to get the headlight in. I don’t usually do reviews good or bad… But this one just threw me for a loop,

Very uneventful sales experience. Felt like they couldn’t care less if I bought from them or not. If you have X plan make them share invoice pricing with you because they won’t voluntarily. Also note the do add on a $2995 car care package to every car they sell…it’s at the end in the fine print.

I will never go to Prestige Ford again. The service department worked on my Ford Edge replacing the torque converter in August 2024, it took them a month to fix the torque converter. Then in December 2024 my oil light came on, so I took it to Mullinax. It was 2 quarts low; the oil filter was loose with oil all over the felt piece at the bottom of the engine. Now I have a bad oil leak. I took it back to Prestige Ford on January 15, 2025; to fix the oil leak they caused on my Edge. I picked it up and now there is a whooshing noise and now my Edge is at Mullinax getting fixed I’m will not go back to Prestige Ford again they left 3 hoses off my engine and put some green putty on my left front boot to my steering. Obed doesn't treat customers with care, he is very unprofessional, sarcastic, arrogant and doesn’t communicate with customers at all. Obed cost me $350.00 for a rental that should have been covered by my warranty because he did not do his job on the rental car. They had my Edge for 13 days in that time I called 12 times with no one picking up my calls in the service department, I called 5 times to service manager (with no call back) and I talked to Obed 1 time to tell me it was an oil gasket leak, 1 time to tell me everything is covered under the warranty, 1 time to turn the rental in due to warranty doesn't cover non Ford vehicle's that’s a lie. I am very unhappy with this dealership I never had any leaks or noises till they worked on my Edge. So, this whole deal cost me $689.48 out of my pocket and I want my money back that’s sad.

I left my car at this dealership to fix the clogged fluid in my windshield wipers. The service person said I needed a new motor. Then when the fluid still didn’t spray out he said he needed to replace them and order a part. My car would be ready on Saturday or Monday. In the end, they had my car for 4 days and still didn’t’t have the part or fix the problem. I ended up paying for a wiper fluid motor and taking my car with the problem not fixed. Every time, I called the service department to check on my car, I couldn’t get anyone on the phone. This dealership is clearly poorly managed and I will not take my car for service here again.

Let me start by saying I live roughly 2 hours (on a good day) from this dealership, but I was willing to make the drive because they had a truck that I wanted with the specs that I wanted. On my second trip there I reached a deal with Rick the sales manager. We agreed on the price of his truck and the price of my trade. I had to square some things away on my end such as financing with my bank and a pin code for D-plan pricing because I get employee pricing, so I returned home and then a couple days later I made the trip once again thinking we had a deal in place only to later deal with the general sales manage Jonathan Matthews aka the owners son who tried the bait and switch because he didn't like the numbers, he didn't like that I wasn't financing through them, he didn't like that it was a mini deal through D plan pricing, he didn't like that he wasn't going to be able to bend me over and not make a killing. Ford is very strick about employee pricing and the games dealerships play with the general public aren't supposed to go on with employees. They are a shady scummy dealership with children for sales people so they can mold and teach them all the underhanded tricks they play. DO NOT DO BUSINESS WITH THEM!!

After in-depth communications with Rick we reached a deal for a 2023 F150 i even went as far to say it this your best and final and Ricks response was yes. I asked for the truck to be ready along with the paper work because i was driving 3 hours to the dealer. Once i arrived i was greeted by Sebastian who took me on a test drive. After returning to the dealer Rick came out to apologize because he made a mistake which equaled $5k this isn't what was agreed to. John the GSM greeted me and said they could do the deal but could put me into a much less expensive truck (bait and switch)! This isn’t what i agreed to which is why i drove over 3 hours. I was previously approved with Ford credit for 4.9 @ 84 months and the 2023 had a special rate of 3.9 @ 84 months one would think no issue. John came back after 45 minutes of waiting to go onto finance to sign everything only to tell me ford credit wanted an additional $4000 above the $3000 i was already putting down. This didn't make sense because i was already approved @ 4.9. I feel they messed up so bad they didn’t want to sell me the truck because of their mistakes. They made no attempt to salvage the sale and i wasted an entire day and 600 miles because of incompetence!