Prestige Ford

if you buy a car here, be ready to get screwed. i was buying a new bronco. i was unhappy with the price they gave me on my trade in. they told me that im getting another $2500 for my trade in. i didnt realize till later that they took away a $2500 rebate and moved the amount over to my deposit. xxxxxxxx at best. i filed a complaint with ford motor company with no results. i guess as long as a dealer sells cars, then the home office doesnt care how they do it. worst retail experience of my 69 year old life. buy here, get screwed here. real bullcrap way to build customer relations.

This dealer does not list the actual price of the vehicle. They list a discounted price the add a “Prestige Package” for $2,995 which you cannot decline. It includes a bunch of xx like “AC System Refresh” and “Rain Repellent”. Stay away. They’re con men looking for a money grab.

I purchased a 2020 Jeep Wrangler Unlimited with just under 60k miles from Prestige Ford on 8/14/2025. What began as a seemingly smooth purchase quickly turned into a stressful and concerning experience that I feel other buyers should be aware of. Within 6 days of purchase (8/20/2025), the vehicle overheated at idle to the point of automatic engine shutdown. The next day, the issue repeated, and I reached out to the dealership immediately. I first spoke with General Sales Manager Jonathan Matthews, who provided me his personal cell number and advised me over the phone to take the Jeep to a Jeep service center. He assured me it was covered under warranty. However, the warranty documentation was not included in my purchase paperwork — despite being represented as part of the sale. After multiple texts and voicemails, I finally received the warranty information late Saturday. Upon reviewing the warranty, I discovered that all covered repairs must be performed at a Ford or Lincoln dealership — meaning, if I had followed the GSM’s verbal advice, I could have unknowingly voided my warranty. This raised serious concerns about either incompetence or dishonesty on the dealership’s part. I then emailed Sales Manager Jose Rodriguez, who confirmed in writing that repairs must be performed at Ford/Lincoln facilities, not Jeep. However, neither he nor Mr. Matthews has provided any written assurance that: Prestige Ford will honor the Blue Advantage Certified 14-day / 1,000 mile return policy that was attached to this vehicle, or That all overheating-related repairs and potential engine damage will be fully covered under the warranties that were promised at the time of sale. When I spoke again with Jonathan Matthews by phone, he told me, “our dealership doesn’t participate in that” (regarding the Blue Advantage 14-day return guarantee) — despite the fact that the vehicle was sold as Blue Advantage Certified. I requested clarification in writing, and as of today, I have yet to receive a response. In short: Warranty documents were withheld until after repeated requests. I was given incorrect advice that could have voided my warranty. The dealership is denying a return guarantee that is advertised as part of Ford’s Blue Advantage program. Written communication is avoided, leaving me without assurances for a vehicle that became defective less than a week after purchase. I am sharing my experience to warn fellow buyers: read every document carefully, verify any warranties independently, and get every promise in writing before you sign. I regret trusting this dealership’s word, and I hope others avoid the same mistake.

I brought my Explorer in for bodywork. They fixed what was damaged. I ended up having to bring it back because of Things being loose… Not aligned… Wires were touching the brain and getting hot. They even put a wrong light kit into the car and I had no headlight. They had to replace the headlight it took several days to order the headlight I was told. At the same time that I brought the car in for them to fix the mishaps… I had a bumper issue that I wanted fixed. I rented a car and my car was kept for a week. I called to keep checking on my car because I wanted my car on a Friday, but was told that it wasn’t quite ready, but It might be ready by five that afternoon. They were not sure. I certainly did not want anything. Rushed to have to bring it back again. I had had plans and could not pick it up at 5…3 was the latest I could be there. we decided so that things would not be rushed. I would pick it up on Monday. It did not get detailed until Monday. I asked the manager of the body shop to work with me on taking off the rental for Saturday, Sunday and Monday. He said basically absolutely not… That my car had to be there anyway. My car was there longer because of the mishaps from the original bodywork. This just disappointed me. this dealership… The body shop… Could have easily had my car ready on Friday early enough for me to pick it up by three. I am writing this review only to say to somebody else don’t expect help in the rental Of a vehicle while yours is being repaired. also… I was told originally when checking on my car that everything has been done as far as fixing the mishaps and they were then waiting on the bumper work to be done… But in a final phone call on Friday I believe they slipped and said it took a couple days to get the headlight in. I don’t usually do reviews good or bad… But this one just threw me for a loop,

We had the worse service ever,they had our truck for almost 3 weeks,this was the third time we had the truck in there , first a turbo,then batteries (which we mostly likely didn't need ) then again the truck would not start so brought back the said it was a bad BCM.No communication whatsoever.We called them several times with no return calls so we ended up going to the dealership ask to see the truck and they brought out the wrong one . We ask for a service manager and was told there was none but we did get to speak with GM however he did not listen to us , he was looking at papers and his phone the whole time. Will never use this place again !

On Wednesday November 29, I made an appointment with John the service writer to bring my vehicle in on December 1. I explained that the wiring plug for towing a trailer was not working properly. I took my truck in at 8am on Monday December 1, and dropped it off. Half way through the day I called John to check the status of my vehicle, he did not return my call. Again at 6pm I called John, he told me the tech had looked at it but was busy working on other things and had not figured out anything yet. My vehicle stayed in the service department until 6:00pm on Monday December 4th, when I had it picked up. Nothing was fixed, and nothing was done to my truck. I called the Service Manager Rebecca several times to discuss the way I was treated and what was going on with my truck, I Never received a call back from her. I called the General Manager of the dealership Michael Knox and had to leave several messages for him, and guess what? I NEVER got a call back from him! This a very poor way to do business! I WOULD STRONGLY RECOMMEND THAT YOU DO NOT USE THIS DEALERSHIP! I AM VERY DISAPPOINTED WITH THE SERVICE THAT I DID NOT RECEIVE!!

Very good Service employees were very knowledgeable and polite

I went to Prestige on a whim, not sure if I would find a truck I wanted. They ended up having the PERFECT truck in stock! The entire sales team, including my main sales guys, Mike, were awesome. Despite me knowing what I was buying, Mike still took the time to explain all of the features in the truck and was with me through the entire process. The finance office had everything together and the process was smooth. I will definitely be back in the future!

Randean was my salesman and he was more than helpful and understanding of where i needed to be in order to make the purchase. He was very professional but also very authentic and personable. In my opinion that made the car buying process less grueling. They didn't try to upsell me on un needed services or warranties and Randean was able to get the cost of the vehicle and my payments within a few dollars of where i need to be and I couldn't be more happy with my purchase. I give them an A+++

First time having my 2023 Bronco serviced for its first oil change & tire rotation. Purchased vehicle back in January.