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Reviews
The one salesman was one thing and the other was giving a different price. When it was called out, I wasn’t a valued customer.
The one salesman was one thing and the other was giving a different price. When it was called out, I wasn’t a valued customer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Ford. Please reach out to me on my personal cell phone, 713-376-6777, so that I can address your concerns. Sincerely yours, Hunter Head, General Sales Manager, Kelly Ford.
great service and all very professional waitng for my new truck to come in the r version
great service and all very professional waitng for my new truck to come in the r version
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Michael, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777
Great sales team. They answered all my questions and my concerns in a positive and professional manner. The truck I purchased is almost perfect for a pre-owned vehicle.
Great sales team. They answered all my questions and my concerns in a positive and professional manner. The truck I purchased is almost perfect for a pre-owned vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777
I have no issues with the dealership so far. Everything‘s been great. My salesman Caleb Cottrell has been very helpful. Thank you very much.
I have no issues with the dealership so far. Everything‘s been great. My salesman Caleb Cottrell has been very helpful. Thank you very much.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
David, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777
No issues with this dealership at this time. Remains to be seen! Salesman is very friendly!
No issues with this dealership at this time. Remains to be seen! Salesman is very friendly!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777
From start to finish my experience with the purchase of my new F150 was trouble free. Negotiating price to deliver. The vehicle was the best experience I’ve had in five purchases with Kelly Ford. I would recommend Kelly Ford to my friends as they are genuine sales people trying to get you into the best vehicle to suit your needs.
From start to finish my experience with the purchase of my new F150 was trouble free. Negotiating price to deliver. The vehicle was the best experience I’ve had in five purchases with Kelly Ford. I would recommend Kelly Ford to my friends as they are genuine sales people trying to get you into the best vehicle to suit your needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Tony, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777
I've bought vehicles from many of the dealerships in the area, and Kelly has been the most honest dealership I've experienced to date. So far, I've purchased three vehicles from Kelly, and I've not had a complaint about the vehicle, the sales force or the service. The sales personnel at Kelly are congenial and seem happy in their work. This speaks volumes towards management, and I wouldn't hesitate to buy from them again. Some of the people I encountered at Kelly aren't listed in the survey, so to them also I say thank you.
I've bought vehicles from many of the dealerships in the area, and Kelly has been the most honest dealership I've experienced to date. So far, I've purchased three vehicles from Kelly, and I've not had a complaint about the vehicle, the sales force or the service. The sales personnel at Kelly are congenial and seem happy in their work. This speaks volumes towards management, and I wouldn't hesitate to buy from them again. Some of the people I encountered at Kelly aren't listed in the survey, so to them also I say thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777
Best experience I've ever had buying a used truck. After the Carfax, test drive, and help finding the lowest interest rate I was driving a rapid red 2024 F1 50 home. Would highly recommend Kelly Ford in Melbourne.
Best experience I've ever had buying a used truck. After the Carfax, test drive, and help finding the lowest interest rate I was driving a rapid red 2024 F1 50 home. Would highly recommend Kelly Ford in Melbourne.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777
Thanks for getting me back on the road! Caleb did great on sales and Sandy on all the paper work. Trucks beautiful!
Thanks for getting me back on the road! Caleb did great on sales and Sandy on all the paper work. Trucks beautiful!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777
Tommy did a great job. Things fell apart at the end and have still not been resolved nearly a week later. Someone jacked the floor mats from the vehicle. The replacements were botched & now I'm being promised "they're on order" with committed delivery date. This prompted me to re-review of the paperwork. Seems I'm also missing the tire cover. Also, I asked where the military rebate was in all the paperwork and was told it was in there. I'm pretty sure it's not and I'm out of pocket $500 on top of the other issues. Bottom line: Tommy the Salesman is great, one of the best I've ever had. The rest of the dealership needs a lot of work. Before you hit the approve button on your purchase, you have to really pay attention to make sure you're not getting screwed.
Tommy did a great job. Things fell apart at the end and have still not been resolved nearly a week later. Someone jacked the floor mats from the vehicle. The replacements were botched & now I'm being promised "they're on order" with committed delivery date. This prompted me to re-review of the paperwork. Seems I'm also missing the tire cover. Also, I asked where the military rebate was in all the paperwork and was told it was in there. I'm pretty sure it's not and I'm out of pocket $500 on top of the other issues. Bottom line: Tommy the Salesman is great, one of the best I've ever had. The rest of the dealership needs a lot of work. Before you hit the approve button on your purchase, you have to really pay attention to make sure you're not getting screwed.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Greg, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Hunter Head General Sales Manager (713) 376-6777