Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Brandon the car salesman lied about the condition of the vehicle he was selling to me and I found out myself the true condition of the vehicle. I definitely will be reporting this!

Purchased a Mitsubishi Outlander 10/14/2025. Althought the dearler charged me $995 for dealer prep, the vechicle had a layer of dirt on the exterior when I was handed the keys. I told the salesperson that the car was not clean and that there was also a layer of dust on the rear window. He took the vehicle back to clean it and after wating another 15 minutes, he came back and told us the prep people had gone for the night. When I pay $995 for dealer prep, I expect the vechicle to be in pristine condition when I drive off the lot. After calling the dealership, they told me I can come back and they would take of the issue. I live 45 minutes away and to expect me to waste my whole afternoon for something that should have been done prior to me taking delivery. I said no thank you.

It was a pleasure to do business at Miami Lakes Chevrolet. I would like to recommend Jorge Valdes as a professional and polite salesman that provided me with all the information I needed before making my final decision. Also, I recommend this dealership to anyone wanting to buy a car. Great guys at the financial department! Awesome team! Fue un verdadero placer hacer negocios en Miami Lakes Chevrolet. Recomiendo a Jorge Valdes como un vendedor respetuoso y profesional que me ayudo con toda la informacion necesaria para poder tomar mi decision. Recomiendo este dealer para la compra de su auto. Los muchachos del departamento de finaciamiento tambien excelentes. En general, un equipo increible.

Rude and disrespectful is an understatement! These people gave me a weeklong runaround and are absolutely not responsive at all. Just a bunch of rude and arrogant sales people that have zero interest in selling you a vehicle! And if they do respond to you it takes over a day for an answer! No thanks! Plenty dealerships out there but this one is definitely not the one I want to spend my hard earned money on!! PLEASE MAKE YOUR RESEARCH BEFORE BUYING FROM THEM! Read the reviews! I’m not the only one that had those issues with them

Mi nombre es Ramsy Ramirez ,fui al dealer hace 15 días y me atendió el senor Hugo personalmente y mi opinion sobre su trato y sobre su equipo de trabajo es FANTASTICA, son muy profesionales todos, gracias senor Hugo por solucionar el problema de mi camion en la ventanilla del conductor. Estoy muy contento y muy agradecido. Bendiciones.

Very nice experience! Everything went smooth, a pleasure to do business with. Will definitely be back.

The experience at this dealership was great! My Services Advisor Mr. Talavera Was amazing. I always recommend this place excellent services.

It was a fast deal.Really thankfull.they offered coffe and water in a very nice manner.

Had a Kia. Took it to fix a leaking coolant issue and overheating. Spent thousands and they couldn’t find the issue but kept charging me. After that it still leaked and I was told “well leaking coolant isn’t an issue and it’s a Kia” never again

🚨🚨🚨🚨: Deceptive Warranty Practice and No Refund- Avoid this Dealership! I recently purchased a used vehicle at the Mitsubishi and was upsold several extended warranties by the finance manager, Christopher Yu. Per the contract, I had 30 days to cancel for full refund. I decided to cancel just 7 days after the purchase and emailed Christopher directly as instructed . He responded confirming receipt of my cancellation request, which gave confidence it was handled. A week later (14 days post-purchase), I returned to the dealership to have 2 tires installed that where included in my deal. During that visit, Christopher assured me the refund process was underway and that it would take 4-8 weeks for the funds to be sent back to my lien holder. I trusted his word and waited patientialy. It’s now been over that timeframe, and no refund has ever materialized. I followed several times by email and phone ( which I have documented proof of). I went ahead and emailed the Mitsubishi General Manager for assistance on this matter which he forwarded my email to the Finance director showing proof of when original email was sent. But have gotten no resolution , no updates and accountability. This feels like a deliberate stall tactic to pocket the money from unnecessary warranties they pushed hard during financing. If you’re considering buying from this dealership, think twice about add-ons- especially warranties. Their finance team, and leadership seem more interested in sales that honoring cancellations or customer service. I am considering further action. Save yourself the headache and shop elsewhere. Sincerely, Stephen Garcia Below you will find one of the many emails I sent SG From: Stephen Garcia > To: christopher.yu@miamilakesautomall.com › Cc: Aily Garcia > June 10, 2025 at 10:39 AM Cancellation Notice Good morning Chris, I hope you're doing well. As discussed I'm writing to request all service contracts associated with my recent vehicle purchase which is a 2022 Ford F-150 VIN# .M1/ miles- 106,049. Please confirm once this has been processed and let me know if any additional information or documentation is required on my end. And the contract are as follows. 1. Dealer Loyalty Protection. 2. Atlantic Coast Warranty Corp. (Maintenance Service Contracts) 3. Atlantic Coast Warranty Corp. (Combo Service Contract) 4. Towbuster Benefit Agreement. 5. Traceable Theft Protection Benefit Limited Warranty. I will also attach pictures of each contract cover page. Best Regards, Stephen Garcia