Reviews
Sales person was knowledgeable and seemed to understand
Sales person was knowledgeable and seemed to understand my needs. The QX50 I test drove was nice but the two displays had far to much information for me. My QX70 that was in for servicing is older but has very low mileage so a new car isn't needed yet.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your kind words about your experience here at Sawgrass INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed.
Dealership has a friendly environment consistent in the
Dealership has a friendly environment consistent in the Sales department as well as in the Service dep
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Sawgrass INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Service and Comments Review
Tony has taken care of my G37 convertible since 2012. It still looks showroom ready and I most likely will keep it for another 11 years. It has 205000 miles and the engine still purrs. He just serviced my new Q50 and couldn?t be happier. It was done in the time he said it would be, washed and ready to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jay, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Sawgrass Infiniti
Excellent and easy experience overall from start to finish. Amazing customer service, especially the sales team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael D, we're so glad that we were able to go above and beyond your expectations!
Friendly, prompt.
Friendly, prompt. Knowledgeable staff, I will definitely recommend. Always go above and beyond to get the job done right
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!
Great dealership!
Great service. I?ve been with Sawgrass infinity for about 10 years. Pierre Russo is one of the best sales representatives they have, very knowledgeable and always willing to help you. The service is really good and one of the reasons I stayed with them, Tony Shaw is just the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yomaira Torres Sanchez, we're so glad that we were able to go above and beyond your expectations!
Service
Service was on a weekend (Saturday) and I didn?t have an appointment they took me in for oil change and it was fast
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Justiniano, here at Sawgrass INFINITI, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!
jean_paulrubio@hotmail.com
Excellent customer service. The service department always offers high quality service and answers any questions that we have on the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jean Rubio, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sawgrass Infiniti.
pier Russo.
pier Russo. Is the best Saleman they have. I always go see him when it tule for a change
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear of your experience with us here at Sawgrass INFINITI. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
POOR COMMUNICATION
PATHETIC COMMUNICATION AND EXCUSES - BRIAN NO SHOWED TO MY APPRAISAL TODAY. SALES MANAGER CALLED TO GIVE ME EXCUSES ON WHY THEY CAN'T COMMUNICATE. I TOLD HIM I WOULD FIRE HIM IF HE WORKED FOR ME.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jlew, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.