Doral Toyota

Very shady communication, they will tell you one price before service then a different price after they take your car apart. Drop my car off Monday they hold it majority of the day and do not find the issue until i come back to the dealership and wait they they tell me they do not have the tool to diagnose my vehicle and tell me to come back Tuesday . Drop it off again Tuesday they find the issue and tell me the cost would be around 1200, they call me after i leave (i could not afford to wait again) at tell me it will be 1600, at this point they already had my car and told me i would have to wait another 24 hours the gentleman told me they have payment plan options but they would provide me loaner, no loaner was provided. They finally call me and tell me my car is ready and to be there before 7, i get there before 6:30 just to me told i had to do the payment plan with the guy that handled my case. The gentleman could have informed me at any point i had to do it with him or what time i would need to arrive to get it done and he leaves at 5 every day. Purely ridiculous service and communication to still charge a “premium” price on

If you want to meet a kind, polite and educated person, please do not hesitate to contact Mr Carlos Velez; quite the oposite, the interim manager today August 18, 2026 in the afternoon. It is a pitty person like this.

Recomiendo este concesionario 100%.. Recientemente compré un Toyota Rava 4 2026 .. y fui atendida por el Señor Luis R Obregón Báez.. su atención fue EXCELENTE.. muy profesional, súper paciente, educado y muy responsable..De forma general.. un Dealer 5 estrellas.. Muchas gracias.. por su atención y ayuda..

I would like to file a formal complaint regarding the treatment I received from Roberto, a service advisor at Doral Toyota. My experience was extremely disappointing. Throughout our interaction, Roberto displayed an unprofessional and disrespectful attitude. He became upset because I did not agree with his recommendations and repeatedly made it clear that "he is the one who knows," refusing to listen to or consider my concerns as a customer. When I asked to speak with a manager to resolve the situation, Roberto refused to assist me. He told me that if I wanted to speak with the manager, I would have to call the manager myself because he was not going to do it. I found this response unacceptable and completely inconsistent with good customer service. As a customer, I expect to be treated with respect, to have my concerns heard, and to receive professional assistance. Unfortunately, this was one of the worst customer service experiences I have ever had at a dealership. I hope Doral Toyota takes this complaint seriously and reviews the way this employee interacts with customers. In my opinion, individuals who treat customers this way should not be working in a customer-facing position, as they do not represent the level of professionalism and service that customers expect from Doral Toyota. I would also like to recognize the service manager for his outstanding professionalism. Once I was able to speak with him, he listened to my concerns, treated me with respect, and handled the situation in a professional and courteous manner. He was extremely helpful, and I truly appreciate his excellent customer service. His attitude made a significant difference and reflected the level of service I expect from Doral Toyota.

Ayer 29 de junio me atendió la sales especialist Ñora Giraldo Duque, su atención fue espectacular, atenta, preocupada con nuestras posibilidades de hacer el cambio de carro. Logramos todas nuestras expectativas gracias a su trabajo. Muchas gracias a ella magnífica vendedora.

Gracias al Vendedor Carlos Velez,quien me atendio en excelente deferencia y servicio pertinente a mi necesidad.

The Manager Tony Herrera was Fantastic in Treating Me Like I was VIP. I would Definitely come back again

The Service provided to me by Tony Herrera was Fantastic!!! I couldn't be more happy

The experience was wonderful, Carlos was very professional and pacient, we had a good deal

Sales don’t work, waiting them almost 5-6 days, every day same question, no answer! If supervisor reads this, change your sales! Very bad service 👎🏻