Mercedes-Benz of Fort Lauderdale

Really appreciate the services that was provided and the detailed list of things that were done during service and video pprovided

Great experience, easy, good deal and very professional stuff make it easy to buy a car.

The most accurate description of my experience is to say premium pricing and mediocre service, very mediocre I might add and I'm being kind

This dealership is absolutely amazing. All the way from dales to services it’s a stress free and smooth experience.

On time, reliable, professional.they service the car and fixed a problem that was under warranty

If you are looking for a first-class car-buying experience, I highly recommend Mercedes-Benz of Fort Lauderdale. They truly provide exceptional service and represent the Mercedes-Benz brand at the highest level. My experience purchasing a vehicle from this dealership has been outstanding. The staff is incredibly friendly, welcoming, and knowledgeable, and the showroom is clean and well-organized. I would especially like to highlight the professional and efficient work of my sales manager Ala - she was responsive, knowledgeable, and a pleasure to deal with, providing expert guidance in selecting the right car. I also want to mention Walter in the finance department, the paperwork and the entire purchase process went very quickly and smoothly. I highly recommend this dealership if you are looking for top-notch service and an excellent car-buying experience!

Thanks to Slava, my salesperson. He was extremely kind, professional, and helpful throughout the entire process. He always followed up with me, answered my questions, and made sure I felt taken care of. My only disappointment was with the manager, who I felt was not very welcoming or flexible with my requests. A more customer-oriented approach would have made the experience even better. Overall, I truly appreciate Slava’s dedication and excellent service. He is a great representative of the dealership, and I would highly recommend working with him.

I’m always treated with the utmost of courtesy and respect at Mercedes Benz of Fort Lauderdale. The service department is quick, efficient, and professional, and my service advisor, Lesley French, epitomizes excellence in customer service. I always feel that I and my vehicle are in very capable hands.,thank you!

I had one of the worst dealership experiences of my life at Mercedes-Benz of Fort Lauderdale. I spent two days working with a salesperson, Slava, who was respectful, patient, and professional throughout the process. My issue was not with him. My issue was with one of the sales managers (or broker) who became involved during the negotiations. I was trying to lease a vehicle, but the numbers I was initially given didn’t make financial sense for my budget. I explained that I was willing to consider a different model if it would allow us to reach a reasonable payment. That’s what negotiations are supposed to be about. Instead of treating me with respect, the manager completely lost his professionalism. He became aggressive, started clapping his hands at me, raised his voice in the middle of the showroom, repeatedly told me that it was closing time and that I needed to leave, and said he was tired of negotiating. He continued yelling while other employees and customers were present, making the entire situation humiliating and embarrassing. Even after I calmly told him that I understood if they couldn’t make the deal work, he continued pushing me toward the back exit because the front doors had already been closed. There was absolutely no reason to treat a potential customer that way. I left feeling completely disrespected. I can’t say why I was treated this way, but as a Black customer, the experience left me questioning whether I would have been treated differently if I looked different. Regardless of the reason, no customer deserves to be spoken to, yelled at, or escorted out in such an aggressive and disrespectful manner simply because a deal couldn’t be reached. Mercedes-Benz is supposed to represent luxury, professionalism, and exceptional customer service. Unfortunately, this dealership represented the exact opposite. I hope the dealership reviews its security cameras and speaks with the employees who witnessed this incident. No one should ever be treated the way I was. The only reason I’m not giving zero stars is because Slava remained respectful and professional throughout the process. He deserves recognition. Unfortunately, the manager’s behavior completely ruined what could have been a positive experience. I will never return to this dealership, and I cannot recommend it to anyone looking to be treated with respect.

When I called for service, I received an immediate appointment. Manny was my service manager. He could not have done better. After we discussed what was and what might be needed, it was apparent that it was more than a day's service. Manny arranged for a loaner car. It was a C-Class and drove wonderfully. Dropping off the loaner and picking up my car upon completion was easy, fast, and not complicated. Over--all a good experience.