Wayne Akers Ford

I live in texas and contacted Wayne Akers over a vehicle i wanted. Over the next couple days we made a deal. We settled at 29k otd. I bought a flight, sent them the pics of my non refundable flight so they knew I was serious. I went the next day to get a cashiers check and sent it to them. The sales manger talked to me and said it was "an honest mistake" to drive the price up over 4k. Even though it clearly states it. We did have some choice words over this misunderstanding. I have contacted Ford head office and they sent an email, I sent an email. Ive been trying to contact the GM or SM (idk their titles) no one is willing to call me back. Not only is this a considered deceptive practices, also falls under FTC Act Section 5. This law makes it illegal for businesses, including car dealerships, to engage in unfair or deceptive acts or practices. Advertising a price that is not actually available can, in some circumstances, violate this law. Since no one wants to own up to the mistake im having to write this review to even get anyone's attention.

Violation of state statute (Florida Statute 817.44): This dealer is advertising a Ford Bronco with a discount of $6436 on their webpage. Gregg Becker emailed a worksheet with a discount of only $4626 with an additional $1397 Akers Protection package, and a higher Electronic Filing Fee than disclosed on the website. I asked for them to remove the $1397 as there is no verbiage on the website its mandatory, no acknowledgment. They were supposed to send lease numbers, didn't do that either. Gregg told me the CarMax for my trade was 40k, I ran it, its was 41k!! Dishonest advertising, dishonest employees.

Found van that I wanted online. Chris commercial and fleet manager reached out to me and had me set up to purchase in no time. Chris is very efficient and professional. It was a pleasure working with him and his finance team. The online signing was great too a true time saver. Also has my van getting up fitted for me before I pick it up great for me as a business owner.

I had a great experience at Wayne Akers Ford! From start to finish, everything was smooth and professional. JP was fantastic to work with — knowledgeable, straightforward, and genuinely helpful throughout the entire process. There was no pressure, just honest communication and great customer service. I ended up purchasing a new Ford F-150, and I couldn’t be happier with both the truck and the deal. JP made sure the deal went through smooth and super quick. If you’re in the market for a vehicle, I highly recommend asking for JP at Wayne Akers Ford. Great experience all around!

Terrible experience, this deal uses very deceptive tactics to sell add on products. Finance officer JJ extremely untrustworthy, David Lalla in a follow-up meeting stated very much the same about how they sell add ons. I will recommend this dealer to no one.

All good This does not need to be complicated with 13 words. Service was great

Easy process Keana made it easy and confortable to get service Keana made the experience easy and confortable i this will definetly be my prefered service dealer

Was not a good one my car stayed there for about 5 days to tell me my warranty was not covering my repairs because they don't give the warranty the right information about my vehicle even the manager would not help felt like everyone was on the warranty's company side because they messed up, and lazy, as a Ford owner I am not very happy about that

We were very satisfied with the service, we found the associates to be helpful, knowledgeable, experienced and friendly

Great team always a pleasure in-N-Out with great attention to detail and fast service