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Great Service and friendly atmosphere.
Great Service and friendly atmosphere. Yovonne Felix is a wonderful person and very helpful for my car needs. Thank you.
Very friendly and keep clean and very professional tool
Very friendly and keep clean and very professional tool my truck in for service and got my truck back with zero issues
The dealer is good but my Service representative.
The dealer is good but my Service representative. BEN IS SUPER. Gets me in-and-out and never a call back for something wrong. Regards Doug
Came in without an appointment and was taken care of same
Came in without an appointment and was taken care of same day. My service manager Kristian was great. Kept me updated and informed of options. I will definitely be back for service!
First let me say that Ben Buchanan was great to work
First let me say that Ben Buchanan was great to work with. My problem with this experience is that the repair time from when I dropped off the car to when I received the car back was 3 weeks. The reasons I used Wayne Akers Ford was because the engine failure stranded me while I was in the south end of West Palm Beach and also because I had purchased my very first car from Wayne Akers back in 1984. The timeline for the repair would have been ok except that I had to pay for a rental vehicle for that entire time and no one could help me out with that so I rented the vehicle from your truck rental department. The truck rental department was nice enough in the end of the rental to give me a small discount but nevertheless that bill was almost $900. Second part of this is the repair work. When I received the car it was 3 days later and all the engine coolant came out of the motor and stranded me in Miami for a total of 5 hours from when I broke down to when a tow company finally got me to the destination at 11:00pm which was Grieco Ford dealership. Ford motor company was nice enough to cover the tow fee for this event as they did when the engine failed in the beginning. I had the car towed to Grieco Ford because of the convenience to where I live, which is in Fort Lauderdale. The reason that the engine coolant came out of the motor was because the radiator hose was not properly attached. I had to pay Grieco Ford over $200 for this repair. They could not honor work done by another dealer and that repair was another week without my car. So that's 4 weeks of car rentals I had to pay for in total for this extended repair because someone didn't attach a radiator hose properly. So I'm not sure if this is how things are supposed to be but it would nice if someone could at least acknowledge the situation and be somewhat accountable for the mistake made on the repair. I did send communications about the engine coolant breakdown issue but did not get a response. My "people rating" is not personal as my experience with them, when I actually spoke to them, was great. However I would not always receive call backs or text responses and would have to keep calling back to get updates for the repair process. I'm in "service" for a living so I understand how busy things get specially with the volume you all do. But having to pay for a rental for as long as I did with no help, I needed updates nevertheless and responding back would have made it a little less stressful .
I like the way work on my service and time , but the
I like the way work on my service and time , but the front desk guy it’s not friendly he’s attitude and no information about the services,but the rest are okay
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
We bought a used SUV okay with price and trade in sales
We bought a used SUV okay with price and trade in sales seemed a little distracted trying to make more than one deal at a time. Now for the bad we were promised a complete detail of the vehicle a 60 second observation it looked ok. When we got home and had a chance to really look it over it was horrible. In between and under the back seat is full of dog hair. I dropped my glasses between the front seat and console literally had to dig for them through trash and sticky food and candy. Your detailer must have lost is vacuum attachment to get under in between the seats. Now I realize it's not a new car and there's going to be some imperfections but the detailing of the vehicle look like it was performed by a 10-year-old. Any job you do whether it's cooking cleaning or detailing a car the first ingredient should be love you get paid for a job if you don't love your job well enough to do a great job move on and let somebody else take your position. After we discovered how filthy the car was we made the determination that we didn't want to go back to the dealership and wait four hours for someone to perform the job the way it should have been done the first time. From the time we said we buy the car till the day we picked it up they had three days to get the job done.
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I think my review said it all. Peter Strouse you have my phone number and email.
Eric was great he explained all the issues and process to
Eric was great he explained all the issues and process to me to make sure I understood what needed to be done and the necessary cost. He kept me updated and the shop finished in a short amount of time.
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Clean, quick and friendly!
Clean, quick and friendly! They completed the oil change faster than expected. Thank you very much.
Great to see you back again so soon!
Kristian is reliable, courteous and knowledgeable!
Kristian is reliable, courteous and knowledgeable! Is definitely a great asset at Wayne Akers Ford. I’ll have his number in my favorites.
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!