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Norm Reeves Ford Superstore

(245 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–4:00pm
Sunday 9:00am–9:00pm Closed
2016 state dealer award
View 6 awards
2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(245 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Ford Superstore from DealerRater.

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Worth Stopping In!

I am usually very hesitant and stand off-ish when I walk into a dealership. The sales team at Norm Reeves were very friendly and not pushy about any of the vehicles. I walked in with the idea of looking at a couple different types of cars. Josh was very insightful and made me comfortable the entire time. Carlos had to take over for a period while Josh helped a previous customer. Both of them were professional and great to work with. We got the deal done at the price I was looking for and I walked away with a beautiful Mustang Mach-e.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Janelle, thanks so much for this wonderful feedback for our team. We're so glad to hear that Carlos and our team made you feel comfortable and we hope you love your Mustang Mach-e for many miles to come!

Great Service

It was great working with Shawn and Mac. I especially appreciated the time and effort they put in to help meet my requirements in selecting a vehicle to include their offer for my trade in. Their attention to details and customer service is excellent. I truly recommend this dealership for the purchasing of a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to provide this wonderful feedback for our team. We love hearing about customer experiences and this positive review really made our day. Please reach out if you need anything else!

Excellent dealership!

Every time I've taken my vehicle to them, the experience has always been great. They even run it through the car wash after completing the service. The staff are always friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kevin, thank so much for this awesome 5-star rating and review! We're so glad to know you always have a great service experience with us and we look forward to working with you again in the future!

Would definitely recommend serving your Ford here

Really excellent team in their service department! Serviced my Ford Focus here. Continues to work well and I am confident that I get the best quality parts and services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Keisha, thank you for taking the time to share your experience working with our service team! We're thrilled to know you received 5-star service and we hope to work with you again in the future!

I buy my car in 2017 they perform the service

Great service, friendly customer service, and the amount the time you spend at the dealer was les than 3 hours depend what kind job you need, they take you home or the mall if the job take longer, great people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Francisco, thanks so much for sharing this fantastic 5-star feedback for our team. Please let us know if you need anything else!

Amazing experience

My experience was absolutely the best the sale representative David was amazing. All the staff was absolutely amazing very nice very sweet told me everything about my vehicle. And Made sure I got the right price.. overall a 10 star.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nisha, thank you for taking the time to share this positive feedback with David and our team! We are so happy to have provided you with 5-star customer service and we hope you enjoy your new vehicle for many years!

Customer service review for recall on my 2020 Ford

The service writer was great. He informed me from beginning to end about what they would be doing & approximately how long it would take. He was also very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share this wonderful feedback for our service team! Please reach out if you need anything else; we're always here to help!

Customer for Life

I have been a customer of Norm Reeves Ford for over 15 years and Daniel Sanchez is just one of the many reasons I’ll be a Customer for life he is always professional and courteous I am very comfortable talking with him as well as listening to his advice concerning my vehicle keep up the awesome service Sincerely Customer for Life Scott M

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Scott, thanks so much for this wonderful rating and review for our team! We're so glad Daniel has provided you with 5-star service and we hope to work with you for many years to come!

Peace of Mind Offer

Daniel Sanchez and team provided us with a good deal to address our tire problem. While traveling out of town we discovered we had a nail in our tire. Because all four of our tires were very wore, Daniel provided us with a timely offer, which included a paid rental car for the day, so we decided to replace them. We drive out-of-state often and this purchase gave us a better peace of mind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience working with our service team! We're so glad we were able to help you get new tires on your vehicle and that this provided peace of mind for your travels! Have a great day and many safe travels!

Purchase of our first Ford

Had a positive experience with Norm Reeves Ford as a first time Ford customer. Our consultant Kia Khaksar was the first to greet us and was very personable, knowledgeable and made us feel comfortable. He worked with us to get us the best deal possible at a price we were comfortable with. We never felt pressured. Everyone at the dealership was very friendly and welcoming. Would definitely purchase from this dealership in the future and recommend sales consultant Kia to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Deanna, thanks so much for sharing your experience working with our team. We're so happy to hear that Kia was helpful in your car-buying process. Congratulations on buying your first Ford!