Reviews
Very quick and efficient Especially Maria Very courteous and willing to help at all times
Very quick and efficient Especially Maria Very courteous and willing to help at all times
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Sur, We’re so glad everything was quick and that Maria took great care of you. Warmest Regards, Don Nelson - General Manager
During the process, the finance manager, Chris, asked if I’d be open to seeing whether they could beat my rate. I agreed, but only on the condition that it would be lower. When they couldn’t offer a better rate, I clearly instructed them to proceed with my original financing. Three weeks later, I received a letter from Toyota Financial Services stating that my loan had been set up through them instead—at the same interest rate I already had. This was done without my knowledge or approval. On top of that, the new financing did not include basic things like GAP insurance or other protections I specifically wanted as part of my purchase. Since then, I’ve made multiple attempts to contact Chris to resolve the issue. I received only one callback, which came late on a Saturday just before closing. I missed the call, and when I tried to return it, the dealership was already closed. I have not heard back since. This experience has been frustrating and concerning. I expected a higher level of professionalism and transparency from a dealership that presents itself as a luxury brand. Instead, this felt like a lack of communication and disregard for my clear instructions as a customer.
During the process, the finance manager, Chris, asked if I’d be open to seeing whether they could beat my rate. I agreed, but only on the condition that it would be lower. When they couldn’t offer a better rate, I clearly instructed them to proceed with my original financing. Three weeks later, I received a letter from Toyota Financial Services stating that my loan had been set up through them instead—at the same interest rate I already had. This was done without my knowledge or approval. On top of that, the new financing did not include basic things like GAP insurance or other protections I specifically wanted as part of my purchase. Since then, I’ve made multiple attempts to contact Chris to resolve the issue. I received only one callback, which came late on a Saturday just before closing. I missed the call, and when I tried to return it, the dealership was already closed. I have not heard back since. This experience has been frustrating and concerning. I expected a higher level of professionalism and transparency from a dealership that presents itself as a luxury brand. Instead, this felt like a lack of communication and disregard for my clear instructions as a customer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Adam, We're really sorry to hear about everything you've been through, this is a frustrating situation and we completely understand why. Your financing instructions were clear, and we regret that the outcome didn't reflect what you agreed to. Missing out on GAP insurance and other protections you specifically wanted only adds to that frustration, and we take that seriously. We also apologize for the difficulty in reaching Chris to get this resolved, that's not the level of responsiveness you deserved. Please reach out to our management team directly and we'll do our best to get this sorted out for you as quickly as possible. Warmest Regards, Don Nelson - General Manager
Excellent staff, no pressure, Morgan, Joe & Ana were wonderful to work with. We would highly recommend.
Excellent staff, no pressure, Morgan, Joe & Ana were wonderful to work with. We would highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Linda & Anne, We’re delighted to hear you had a no-pressure experience and that Morgan, Joe, and Ana were wonderful to work with. We truly appreciate your recommendation and your business. Warmest Regards, Don Nelson - General Manager
This is our second purchase from Germain Lexus in Naples FL. Working with our sales person, Ed Pistola, is what brings back customers back to Germain! Ed is very knowledgeable, professional, friendly and most of all........ Respectful! We prefer a sales person that is straight forward and gives us our space to research and make our discission. Ed was always quick to respond to our questions as we worked through the process to select the vehicle that was best suited to our needs. Ed is one of the reasons we keep coming back to Germain!
This is our second purchase from Germain Lexus in Naples FL. Working with our sales person, Ed Pistola, is what brings back customers back to Germain! Ed is very knowledgeable, professional, friendly and most of all........ Respectful! We prefer a sales person that is straight forward and gives us our space to research and make our discission. Ed was always quick to respond to our questions as we worked through the process to select the vehicle that was best suited to our needs. Ed is one of the reasons we keep coming back to Germain!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Beth, Thank you for your continued trust and for choosing Germain Lexus of Naples again! We’re thrilled to hear that working with Ed Pistola continues to be such a positive experience. His knowledge, professionalism, responsiveness, and most importantly, respectful approach truly reflect our values. We appreciate your loyalty and look forward to assisting you for many years to come. Warmest Regards, Don Nelson - General Manager
They are very friendly and listen to any concerns that may arise during service visits.
They are very friendly and listen to any concerns that may arise during service visits.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sunny, Listening to our customers’ concerns and addressing them with care is a top priority for our team. Thank you for choosing Germain Lexus of Naples, for your service needs. Warmest Regards, Don Nelson - General Manager
My sales agent, Matthew Christian was extremely supportive. He thoroughly explained my options and made recommendations that he felt best fit my needs. I highly recommend him. My finance person Ana was also very helpful in making the purchase of my Lexus a smooth transaction.
My sales agent, Matthew Christian was extremely supportive. He thoroughly explained my options and made recommendations that he felt best fit my needs. I highly recommend him. My finance person Ana was also very helpful in making the purchase of my Lexus a smooth transaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jack, We sincerely appreciate your feedback. Matthew Christian’s thoughtful explanations and tailored recommendations, along with Ana’s assistance in finance, reflect the level of care we strive to provide every guest. Thank you for trusting our team with your Lexus purchase. Warmest Regards, Don Nelson - General Manager
My service agent, Daniel Rusinik was very helpful and very knowledgeable. He explained in detail everything for my Lexus 30000-mile service. Ron Scardera
My service agent, Daniel Rusinik was very helpful and very knowledgeable. He explained in detail everything for my Lexus 30000-mile service. Ron Scardera
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ron, We’re pleased to hear that Daniel Rusinik provided helpful, knowledgeable service and clearly explained everything involved in your 30,000-mile maintenance. We appreciate you sharing your experience. Warmest Regards, Don Nelson - General Manager
I had a flat tire and of course took it to my dealer, Germain Lexus. My regular rep was out and They assign Dan Rusunik who was excellent taking care of the problem and suggesting another policy since my warranty had expired. Thanks for all the great service.
I had a flat tire and of course took it to my dealer, Germain Lexus. My regular rep was out and They assign Dan Rusunik who was excellent taking care of the problem and suggesting another policy since my warranty had expired. Thanks for all the great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to share this thoughtful review. It’s great to know that Dan Rusunik provided excellent support, addressed your tire issue efficiently, and helped guide you through your options after your warranty expired. Thank you for your continued confidence in our team. Warmest Regards, Don Nelson - General Manager
Adria Levy was above and beyond excellence in working with my service problem. It’s so nice to know there are caring and thoughtful customer support people like her out there. Great job and thank you.
Adria Levy was above and beyond excellence in working with my service problem. It’s so nice to know there are caring and thoughtful customer support people like her out there. Great job and thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear that Adria handled your service issue with such attentiveness and professionalism. Outstanding customer care is something we value deeply, and we’re grateful for your recognition of her efforts. Warmest Regards, Don Nelson - General Manager
Always fast and easy. Jackson Kirby is an asset to Germain Lexus, always polite and knowledgeable.
Always fast and easy. Jackson Kirby is an asset to Germain Lexus, always polite and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Priscilla, We’re pleased to hear your visits are always fast and easy, and that Jackson Kirby continues to provide polite and knowledgeable service. He is truly an asset to Germain Lexus. We appreciate your loyalty. Warmest Regards, Don Nelson - General Manager