Reviews
New purchase of RX350
On 10/13/2018, we went to Germaine Lexus of Naples to research the possibility of purchasing a new RX350. Our Sales Consultant (John Azarow) assisted us with a test drive and he explained all of the many features thoroughly. John is a personable man with a great personality and he knows the Lexus product line inside and out. John was not a pressure sales person and he was great to work with. My wife and I were sold on the Lexus experience and purchased one the same day. My wife and I agreed that this was the best vehicle purchase experience in our lives. We were also assisted by the Finance Manager (Carlos Cardenas) and he also provided a very positive experience. We have collectively owned several different vehicles from a variety of manufacturers (including BMW and Audi) and we agree that the quality and drive ability of the Lexus in unbeatable. The icing on the cake was our customer service experience relative to the purchase. We highly recommend this dealership and our sales consultant to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car. We realize you have several choices when buying a car and thank you for choosing us. We pride ourselves on providing customers with top notch customer service and a stress-free buying experience.
Service and knowledge are great. Very personalized.
Dave McKinney has handled the service on our cars for many years. Always personable, very knowledgeable and prompt. Never a need for follow up either. Great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.
Great customers service!
Dave McKinney is an amazing service manager. Great customer service. He provides great service and keeps us informed upon the services needed. Thanks Germain !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for allowing Dave and our team the honor of providing you all of your automotive service needs. We look forward to your next visit. Best Regards, Zach Germain General Manager
Service 35K
The service provided by Dave McKinney was excellent. I was taken on time and finished early. All areas serviced were reviewded with me. I will request Dave at my next Lexus service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this excellent feedback! We are so pleased to hear that Dave ensured that your service was completed thoroughly and efficiently. It's so great that he has earned your confidence, and we are sure that he will provide you with nothing short of the same quality service in the future.
Beverly Coppola
I was extremely happy with the experience at Germain Lexus of Naples The service was excellent! Beverly gave me a time when I could pick up my vechile and was very accurate. It was even ready early, so she called me and I got my vehicle. The dealership is clean and has a fantastic lounge. It’s a pleasure dealing with them!! Charlie Camilleri
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Charlie, Thank you so much for your excellent review! It is a pleasure to hear of your satisfaction with your recent visit, and we're so glad that Beverly ensured that your service was completed even more thoroughly and efficiently than anticipated! Your confidence in our efforts means so much to us, and we hope to work with you again in the near future.
Great place for customer service
Danny Rusinik is the best. Have dealt with him for 3 years, top notch for getting the job done, whatever it is. Also very timely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.
Great Customer Service
Danny Rusinik is the epitome of customer service. He ensured my understanding of what would be done and what was done and that I was comfortable while I waited. He was courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your kind words about your visit with Danny are truly appreciated. Danny and our team are committed to providing our guests the ultimate service visit. Thank you for your business. Best Regards, Zach Germain General Manager
Outstanding Dealership from Sales to Service
Third car we've purchased from Germain Lexus. The buying process was smooth and Dave McKinney has been great in assisting us as we navigate the service process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive experience with Dave. We are thrilled to know he continues to provide you with the quality service you deserve. Best Regards, Zach Germain General Manager
Praise for Germain Lexus Service Department
Moved to Florida last year and began having my Lexus ES 350 serviced by Germain Lexus in north Naples. My advisor is Jackson Kirby, who provides outstanding customer service. He is honest and always does what is in the best interest of his clients. The entire staff is very friendly and the technicians do quality work. Germain Lexus has a customer for life and I will definitely consider purchasing my next car from them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on our faces. Thanks again and we look forward to seeing you in the future.
Top rated service manager
He’s the best in the business. Because of Shawn I only purchase Lexus and He’s the only reason why I go to Germain Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.