Reviews
Superb Customer Service
Very attentive, informative and helpful. Jason Lauer, Michael Lawson and Rick Rossano did a terrific job. They delivered exactly the car I wanted! Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful recommendation, and congratulations on your new purchase! We are overjoyed that Jason, Michael, and Rick were able to get you just the vehicle you were looking for, and we are so proud to have attained your satisfaction. Please drive safely, and let us know what more we could assist you with in the future!
Beverly Coppola was excellent as usual!
Beverly Coppola is outstanding at her job and always takes care of me and makes me feel comfortable and secure in my Lexus service experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with Beverly. We are thrilled to know she continually provides you with quality service and has earned your trust. Best Regards, Zach Germain General Manager
Service visit
Jackson Kirby was friendly, helpful and most professional ! What a pleasure it is to visit for service for our 2 Lexus autos. Keep up the excellent work !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for leaving us this positive feedback! We're pleased to hear that Jackson took such good care of you and your vehicles, and we look forward to continuing to provide you with the same quality service in the future!
A Great Attitude Is Everything: Thanks Danny!
I was very pleased and satisfied with the attention and care that I received during my visit to Germain Lexus on Saturday, October 27, 2018. My service counselor was Danny R, and he was exceptional. He was respectful, attentive, efficient, very professional, and possessed a caring attitude. He provided great communication throughout my visit re: the status of my car. My mind was at peace while I waited for my vehicle, and that was solely because of Danny's warm and caring attitude. Thanks Germain Lexus for your continuous quality service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you! We truly appreciate your business and thank you for recognizing Danny for the positive experience he provided. Our team works hard to make sure our guests receiving a truly outstanding experience. Best Regards, Zach Germain General Manager
350es lexus
Patrick Dodard where’s my sales representative for the out-of-town sale, he was terrific in answering all my questions at all the paperwork went on very smoothly. I am looking forward to meeting him in person.Ray Valek
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ray, Thank you so much for your feedback! It's so great to hear that Patrick has provided you with such thorough and informative service thus far! We appreciate the opportunity to work with you. Please let us know if there is anything more we could do for you in the future!
Great service but...
The service was great and Beverlyis awesome. My only issue is that when I get back into my car ALL of the settings have been changed: seat position - height, backwards, seat back, air conditioner temperature, and even the steering wheel position ( I had to get out the book to figure out how to return it to the position I prefer).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Connie, Thank you for taking the time to share your feedback. It's wonderful to hear that you have been happy with the service that has been done on your vehicle, and that Beverly made sure you were well accommodated. I apologize for the changes that were made to the personalized settings in your vehicle, however, and hope to be able to make this up to you in the future. I appreciate your business and look forward to working with you again. Regards, Zach Germain, General Manager
Great Experience
Jason Lauer was/is terrific to work with. In addition to being professional and knowledgeable, he understood where we were coming from and never applied any unwanted pressure. We also leased our 2016 Lexus through Jason, so this is our second very positive experience. We cannot say enough positive about Jason. We have already passed on his business card and recommended him to friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your continued business is greatly appreciated. We are happy to know that you are completely satisfied with Jason and our team. Please let us know if you need anything further. Best Regards, Zach Germain General Manager
Tire issue
My first experience with service was positive. Service advisor, Jackson Kirby, returned calls promptly and answered questions. My car is was serviced the same day and came back washed, cleaned and repaired.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for letting us know about your first visit to our service department. We look forward to continuing to provide you with the luxury experience you deserve. Best Regards, Zach Germain General Manager
Love my new Lexus
Armando Tovar was my sales professional and he was excellent. Very knowledgeable about the vehicle and eager to find a vehicle with all the features I desired.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is fantastic to know that you enjoyed working with Armando and that he worked hard to locate the proper vehicle to meet your needs. Best Regards, Zach Germain General Manager
Germain Lexus Winner
We have had our Lexus RX330 from Germain 15 years and decided it was time for a new one. We met Patrick Dodard and could not have been happier. We bought a new RX350 from him and he took the time to explain all the new features and showed us how to use and program everything. I came back for the service that Germain Lexus in Naples offers it’s a true winner in my opinion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sue, Thank you so much for leaving us this incredible review! We are so appreciative of your decision to work with us again for the purchase of your new RX350, and we hope you enjoy it just as much as your previous vehicle! Your kind words and your confidence in our service mean so much to us, and we look forward to continuing to serve you and your automotive needs in the future. Please don't hesitate to give us a call if you ever have any questions or concerns.