Cox Chevrolet

What part of "I need my horn replaced" didn't they understand? I made an appointment to have my horn replaced. It's a dual horn, and one of the two went out. When I get there, they tell me they have to diagnose my vehicle... I just need my horn replaced. After a $192 diagnostic fee, guess what... my horn needs replaced! An hour and half later and $350 for a $20 horn, they want an "Excellent" rating for their survey... LOL!

What a joke. 2 different people helping me with 2 different prices for the same car went in 3 times looking to see the car but was never to be seen. I think they list cars they don’t have. The lot is virtually empty. This dealer waisted my time and have shady business practices. Bought a car from a more reputable dealer. Will never waist my time here again. The “leadership “ here is deceptive and insulting.

Very friendly and efficient. I really appreciate that they took the time to see to my needs.

This is the 3rd time I've had issues and poor service from the service Department. If its more than an oil change take it somewhere else, this place is a joke.

Amazing experience! Job well done. John Rudd and his staff go above and beyond. We liked it so much that my wife is buying a new car next month from then.

Just left Cox went in for oil change and slow leak in rear tire. 2and1\2 hrs later was charged 51.00 go plug a tire. It always takes over 2 hrs for oil change. The people there are rude and unfriendly. Have been going to Cox for several yrs but I am going to change because their service keeps getting worse.

I arrived at scheduled time, Dave my service associate was polite and Informative however, he had told me two hours for a tire rotation, alignment, and basic inspection. After the third hour, car was finally done. Cox was to bill a 3rd party for the service however they were difficult to convince as to how to go about doing so. In the end I ended up having to pay the bill myself as they couldn't accomplish the billing task. After leaving I realized they had not given me any documentation as to the work that was completed. I especially wanted the inspection report but did not receive one. I'm skeptical the work I requested was actually done to my vehicle. Not the best dealer experience I've had and will find another dealership service center for my future needs.

Terrible service department, they charged me $415 to fix something, misdiagnosed the problem and I had to go back, then charged me another $176 to fix the same problem they fail to fix the first time. Do not recommend at all.

DEALER IS DISHONEST AND A THIEF PAID THEM $2000 OVER MSRP, PAID IN FULL INCLUDING $7000 in bogus fees then management CANCELED my contract and WILL NOT REFUND my money

You should stay away from this dealership. I would write one of those funny bad reviews, but this was too serious for that. If I had any money or time to spend I’d get second opinions and/or get a lawyer. The other bad reviews for Cox dealerships are well deserved. The service department incompetence is almost unparalleled. I am at the end of a two week ordeal that was so bad that I actually bought a car sight unseen from CARMAX from my phone while waiting on a salesmen to come back with another run of bad pricing while trying to push me into a car I had zero interest in. Long story short, I had to constantly call or go in person to get any info. Zero upfront communication on pricing. At this point the only thing that helped ease the burden was that they reduced the diagnostic to 200.00 plus tax…needless to say, no repairs to be done by these guys. If this was the last dealership on the planet, I’d walk before buying or servicing a vehicle here.