Gettel Toyota of Bradenton

Excellent service from the Salesman. Very interested in our wants and needs and appreciated him.

Excellent service from the Salesman. Very interested in our wants and needs and appreciated him.

poor salesmanship/ Spent 6 hours talked to 6 different sales people. Different hiustle with a different sales , waited an hourto finalize the deal. the good loan deal which was a s crew deal to over 7 %. Never showed me the information just transferred to the next sales person Didn't show any features on the car. very high pressured. . and a bad deal for a buyerr.

If I could give this dealership ZERO stars I would. Sales associate Marisa pulled the keys of a Lexus RX 350 at 7pm last night 10/8, holding the vehicle for me as I was traveling over 3 hours to get there. I told them I secured a mobile mechanic to inspect the vehicle the day I was coming scheduled for his arrival at 1030 in the next morning, 10/9. I gave them the companies name and everything was set. I talked to their Finance guy about the plan for financing when I got there. I spoke with the sales manager about the car. They commited to holding the car. I purchased insurance with my insurance company State Farm for this car to have valid insurance for when to got to their store. Then as I am ready to walk out my door after my wife and I took off work and make the over 6 hour round trip, the mechanic called me and told me he was at the dealership and the car was sold. I called the store, Maria answered the one I was dealing with along with Marisa, and she told me the sales manager took the keys off here desk and sold the car late last night. They didn't even have a semblance of respect to contact me or the mechanic informing us of this information as he is at the store to inspect the vehicle. The sales managers at this dealership are xxxxxxxx, they do not keep to THEIR commitments and what their word was as a customer, and what they say is definitely not their bond. Do not shop for a vehicle at this store. Anyone who conducts business this way does not deserve business from anyome anyone. All they care about is making a sale even if they have to break their agreed upon commitments. I called the sales Manager Avery who was ignorant and a complete unprofessional xxxxxxx. He didnt really care about the issue. Gave me a condensending "Sorry". Go to the Toyota in Tampa or any other neighboring dealership. I do not want to see anyone else go through and deal with what I went through. This dealership is not worth anyone's business.

just now New Sharing in the hopes this helps someone. We were in from out of town, dropped in to compare the interior on a 1794 Sequoia and ended up purchasing the vehicle but it’s been a nightmare working with the dealership. The communication is impossible and Daniel, the finance associate on our deal is incompetent. We’ve waited almost 2 months to get information so we can get our tag and received a call threatening legal action from our local tag office because we waitoed so long. Daniel continued to tell us they were waiting for the paperwork but the paperwork was waiting for us, it’s just that no one told us. Additionally, we needed an updated temp tag while we waited on our actual tag and it was impossible to get it. We were told it would be overnighted but we got it exactly one week after they sent it. We happened to be back in town and Daniel conveniently was OOO but told us he would print it and have it ready. It was in fact not ready. And the finance director could not be bothered to step away from his cell phone to assist us. And when we asked for help putting it on, he acted like we were an inconvenience. I’d think when we are spending $95k on a vehicle, customer service would matter but no one at this dealership could be bothered. I’d rather pay double than use this dealership again. This is not how you do business, especially to our sales guy who was very new and very inexperienced. The other guys just threw him out to fend for himself. But post sale, he refused to help too. I tried multiple ways of getting in contact with someone and no one would call me back. If you can avoid Gettel of Bradenton, I highly suggest it.

Worse experience I’ve ever had. The sales people need to take ethic classes. It was pretty much adamantly insisted we just let our vehicle be repossessed and not to worry about it hurting my credit score. We were NOT going to do that. We already had been approved through our bank for a loan. They even went as far as calling our present car dealer and demanding they cut the price of the payoff. And was VERY RUDE and UNPROFESSIONAL!

BUYER BEWARE. EL COMPRADOR TENGA CUIDADO. Do NOT waste your HARD EARNED MONEY at this Dealership, or ANY of the Gettel Car Dealerships. You will get SCAMMED-ESTAFADO! They are the stereotypical car dealer! Slimy, deceiving, deceptive, SKETCH xx so RUN far and fast away from here. Someone in Florida is driving a 2013 Chevy Cruze that was illegally sold by this dealer. You are driving a car that was not legally theirs to sell. I have the original title in New York as well as the original dealer key and the NYS DMV also confirmed the illegal transaction! The dealer knew I wasn’t happy with a trade deal. The deal was eventually restructured and the trade was to be returned and replaced with a cash deposit of $1,500. I advised them I was coming to pick up my car and drive the 1,450 miles home. I purchased a one way flight from NY on Saturday. The following Tuesday the paperwork was restructured, Wednesday I worked until noon and flew to Florida to pick up the car. Uber’d to dealer arriving around 5pm bringing home made cookies and chocolate chip cream cheese cupcakes as a peace offering for the multiple emails, texts and redos on the paperwork. Apologized profusely for all the back and forth on the contracts. Was made to sign a gifting form for the $1,500 deposit, then a manager came in, shut the door and proceeded to tell me they sold the Cruze! I thought they were lying? WHAT, you sold my car? The one I came 1,450 to drive home? They gave me that famous line “how can we turn this around for you”? I said give me my car so I can leave! I have a very long 22 hour drive home and need to get back to my family, dogs and work. I was just down here on vacation for 10 days and needed to get on the road. I could not believe this. I worked, just traveled 1,450 to uber to a dealer to be told they (knowingly) sold my car? Why did they just tell me they sold the car and save me the trip, several hundreds of dollars, my vacation days, to travel to retrieve a vehicle they clearly knew was gone, then the stress that almost sent me to ER. It was to have me sign the form for the Cruze! My two daughters almost made the trip on my behalf! I cannot begin to imagine if they were the ones who got this news delivered to them. Gettel Toyota illegally sold a vehicle they did not attain proper authority or documentation to sell, but THATS OK BY THE LAW and clearly by the company owner Mr. James Gettel. PROTECT YOURSELVES! PROTECT YOU HARD-EARNED MONEY! Respect yourself and do yourself a HUGE favor. RUN FAR AND FAST from ANY Gettel Automotive Dealership - They own 20 throughout Florida. DO NOT BUY A CAR, TRUCK OR SUV from a Gettel Dealership. They are scammers and will strong arm you, confuse you, make you commit to a deal you cannot afford or a deal that ONLY benefits the dealership, not you! I am 57 years old! This was my very first NEW CAR PURCHASE in my lifetime and it was the WORST EXPERIENCE OF MY LIFE! Period! It was too stressful and I paid full sticker price for two (2) brand new 2026 vehicles for a cost of over $100,000. Monthly payments of over $1,650 to be treated with so much disrespect I’m appalled! After crying for many hours, I got a little empathy from Yeral Gonzales. He was kind and showed me compassion. I was angry with myself that I fell for their scam and wasted my time going back down there to be humiliated and embarrassed. Ask yourself. After reading my experience, spending $100,000 purchasing NOT LEASING, 2 vehicles and being treated as such, would you really want to buy a vehicle here? BUY A VEHICLE ELSEWHERE! No negotiating! I paid full sticker for 2 brand new vehicles and was treated this way. Who won in this deal. Clearly not me. I am defeated. I lost my mom’s car. I lost 2 days of work. I lost my self esteem. I lost my health. I lost my sanity. Now I’m faced with a legal battle or to just taking what was given! GOD BLESS YOU if you buy from here.

Sumamente pésima tuve la mala experiencia de ir hoy a dar mantenimiento al coche de mi esposo y el mío lo cual el servicio no se hizo nos cobraron sin hacer ningún trabajo la ves anterior se tomaron mi agua y dejaron sucio el coche por dentro con pomos de agua no tengo ninguna palabra positiva q dar en este me sentí estafada

Very disappointing experience. Yesterday we confirmed a vehicle was available and called again this morning to arrange a time to see it. We spoke with Anahi and were told the car would be ready when we arrived around noon today for the test drive. We drove two hours to the dealership with a significant cash down payment and financing already approved through Navy Federal because we were prepared to purchase the vehicle that day. When we arrived, we were handed off to another salesperson and waited quite a while before being told the car actually had a bad transmission and was unavailable. Apparently they had discovered this earlier that morning. A quick phone call while we were driving would have saved us a four-hour round trip. To make matters worse, when we decided to leave, the interaction with another salesperson became very unpleasant. As we were leaving with our young daughter, one of the staff members told us to “take our brat with us.” Completely unprofessional and unacceptable. I was also surprised that when we arrived, the staff greeted and shook my husband’s hand while ignoring me — even though I was the one purchasing the vehicle. We came ready to buy a car and instead left feeling disrespected after wasting half our day driving there and back. We came ready to purchase with financing through Navy Federal, so this experience was especially disappointing. The manager in questions that was disrespectful to my daughter was Max Wilbur and the person we made arrangements to see the car with was Anahi.

Poor customer service after sale will do anything sketchy to make and keep a sale. Will skip safety steps, non transparent on car history, and/or steal parts off other cars Incompetent, Rude, Disrespectful, and Vindictive finance department will ruin the experience for you if you make it that far stay away from this dealership