Reviews
Had oil level low message and easy fix.
Had oil level low message and easy fix. Service technician was prompt with my appt and the mechanic was very informative
Had oil level low message and easy fix.
Had oil level low message and easy fix. Service technician was prompt with my appt and the mechanic was very informative
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Cox Mazda.
The staff is accommodating, knowledgeable, and friendly.
The staff is accommodating, knowledgeable, and friendly. They tend to have loaners available and seem willing to go the extra kilometer.
The staff is accommodating, knowledgeable, and friendly.
The staff is accommodating, knowledgeable, and friendly. They tend to have loaners available and seem willing to go the extra kilometer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Cox Mazda. We appreciate your business and hope to see you again soon!
I was just in for an oil change and things went smoothly.
I was just in for an oil change and things went smoothly. See you in 6 months.
I was just in for an oil change and things went smoothly.
I was just in for an oil change and things went smoothly. See you in 6 months.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Cox Mazda. We appreciate your business and hope to see you again soon!
Great service.
Great service. Honest people. Polite and helpful. Resolve problems quickly. Trustworthy ok ok ok ok
Great service.
Great service. Honest people. Polite and helpful. Resolve problems quickly. Trustworthy ok ok ok ok
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
The service department efficiently handle my service
The service department efficiently handle my service needs. The technology to see the technician service my car was unexpected and appreciated.
The service department efficiently handle my service
The service department efficiently handle my service needs. The technology to see the technician service my car was unexpected and appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cox Mazda. We look forward to having you as one of our valued customers for many more years to come!
Chelsea was outstanding.
Chelsea was outstanding. She understood what needed to be done and had a plan to repair our CX5. Her communication skills are excellent. She listens very well. Our repair was done ahead of time. Chelsea is an important asset to Cox Mazda.
Chelsea was outstanding.
Chelsea was outstanding. She understood what needed to be done and had a plan to repair our CX5. Her communication skills are excellent. She listens very well. Our repair was done ahead of time. Chelsea is an important asset to Cox Mazda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Cox Mazda. We appreciate your business and hope to see you again soon!
Awesome service dept and Chelsea Heath is the best!
Awesome service dept and Chelsea Heath is the best!! They always take great care of my car and treat me like gold!!
Awesome service dept and Chelsea Heath is the best!
Awesome service dept and Chelsea Heath is the best!! They always take great care of my car and treat me like gold!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Cox Mazda. We appreciate your business and hope to see you again soon!
Love working with them.
Love working with them. They are always super helpful and explain everything. Everyone is patient. And they gave me a loaner fur the 2 days which I needed.
Love working with them.
Love working with them. They are always super helpful and explain everything. Everyone is patient. And they gave me a loaner fur the 2 days which I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Excellent service from Check in to payment.
Excellent service from Check in to payment. Very efficient and friendly. I have been impressed.
Excellent service from Check in to payment.
Excellent service from Check in to payment. Very efficient and friendly. I have been impressed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Cox Mazda, we look forward to having you as a valued customer for many years to come!
Battery kept dying so I brought my vehicle in to test it.
Battery kept dying so I brought my vehicle in to test it. I was given a quote for $4000 worth of random stuff on a fairly new car and the real issue was just a dead battery. When I asked to pick up the car I was told I could either pay $400 for a new battery or $270 for the diagnosis. Advanced auto will test you battery for free so why do I owe the place I bought my car from $270 for the same service? I could have gone to advanced auto and found the issue and fixed the issue for $200, yet here I was being held hostage. I will NEVER bring a car back to Mazda for service and I’ll take it to a local owned shop in the future. This place is robbery.
Battery kept dying so I brought my vehicle in to test it.
Battery kept dying so I brought my vehicle in to test it. I was given a quote for $4000 worth of random stuff on a fairly new car and the real issue was just a dead battery. When I asked to pick up the car I was told I could either pay $400 for a new battery or $270 for the diagnosis. Advanced auto will test you battery for free so why do I owe the place I bought my car from $270 for the same service? I could have gone to advanced auto and found the issue and fixed the issue for $200, yet here I was being held hostage. I will NEVER bring a car back to Mazda for service and I’ll take it to a local owned shop in the future. This place is robbery.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Taylor, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.