Wallace Chevrolet

2 1/2 hr wait for an oil change is unacceptable, dealership is highly rated but I?m not happy with service time. This was with a scheduled appt. Even the help agreeed

I have purchased three vehicles at different times from them My experience is excellent all three time , always friendly and Courtesy.we have always gotten great deals

DON HAMILTON IS THE BEST SERVICE MAN I HAVE EVER SEEN AND BELIEVE ME I HAVE EXPIERENCED SEVERAL SERVICE WRITERS THRU MY MANY VEHICLES THRU THE YEARS

A Great Experience buying my new Colorado Josh was great to work with, listen to what I wanted, then proceeded to show me what all they had in stock, It was easy to buy what I wanted

A while back I wrote a negative review of Wallace Chevrolet, as they had charged me $13,200 for a SUPPOSEDLY- NEW engine (in my Silverado 2500) that WASN’T (It was an old block with new parts) and I was treated very shabbily by my service tech. I received a message to contact them and speak to the service manager, well I waited some time and then decided to call and left a message. Turns out my call-back was NOT the service manager but the same person I had suffered poor treatment from, Donald, he had little to offer, was rather tongue-tied and to my questioning he told me that my “NEW” engine did NOT require any special oil changes, NOR a break-in period- this goes against what EVERY mechanic has told me. So to inept, add ignorance. Second- from the very first day my engine was running warmer than usual, when I finally checked I found I needed to add nearly an entire gallon of coolant, they NEVER topped it off after the work. At around 2,000 miles my “check engine” light came on. Fortunately it was only a gummed up injector so with injector cleaning additive and good gas, thank God it cleared up. But WHY!! With a NEW engine? I initially bought the truck from them and always had oil changes there- NEVER AGAIN! Quite upset in Stuart

Great Salesman. Should be a partner or owner, first class honest I going to recommend people to him even out of town people. Chris Havlin.

Friendly and knowledgeable staff, great customer service. Went in for an oil change tire rotation was in and out within an hour. Clean and comfortable waiting area.

I purchased my new car from Chevy Wallace about a month ago and came in to get my A/C serviced last week; everything was so well taken care of! My service and rental was covered so that made it even easier!

I went to Wallace with an apparent serious engine problem in my Silverado, lifters? Valves? didn?t know what, So, where to start: 1- I was told they would either replace worn parts or install a new engine, I opted for the new engine for over $13,200- turns out a NEW engine meant an old block with (supposedly) all new parts, (who can check that) 2- As it was getting near completion, I kept calling my service advisor (Don) and leaving messages with nary a call-back- including on the promised day of completion- I finally got it the following day. 3- I expected (hoped) they would clean the exposed engine parts, since they had to remove them all anyway- It was returned just as dirty and filthy as when I brought it in. 4- When I picked it up, after spending $13,200 I expected AT LEAST 30 seconds of his time, telling me what they did, how it went, SOMETHING! ANYTHING! Basically what I got was: go to the cashier, pay up and go away. 5- In researching google, I learned that I had to break-in a rebuilt engine just as if it came from the factory, PLUS an oil change at 500 miles and at 1,000 miles. And I shouldn?t pull any weight until 1,000 mile break-in or I could ruin the engine. I was told NONE of this. (Give us your money and disappear, is what I felt they were saying) What a way to do business

Excellent service and phone calls after the sale to make sure everything was doing well. Will purchase again from this dealership