Reviews
Courtesous considerate kind helpful did a good job
Courtesous considerate kind helpful did a good job explaining vehicles issues and did give cost of proposed repairs
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great experience helpful staff and courteous salesman.
Great experience helpful staff and courteous salesman. From start to finish they ensure quality customer care
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service was excellent and I did not have to spend the
The service was excellent and I did not have to spend the day in the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Rep was very pleasant when I arrived.
Service Rep was very pleasant when I arrived. They fully explained what they were going to do for this trip and let me know what the expected fees would be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I can't remember who took my appointment, she was
I can't remember who took my appointment, she was courteous and informative. When I arrived to my appointment, it was like everything the greeter said was forced and I didn't feel welcome. The smile was FAKE!!!! THE advisor honored everything that I asked for, I became impressed.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, Your satisfaction is important to us here at Serra Toyota Birmingham and I appreciate learning about your positive experiences when booking and attending your appointment. I would, however, like the chance to speak with you about the level of customer service you received from our Service Team during your initial welcome. Can you please contact me so we can discuss this further? Thank you, Meghan Barnes Customer Relations Director (205) 838-4400
Thank you for the great service.
Thank you for the great service. Service team was Professional and very friendly. The service on my car was completed as promised.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks Zach!
Zachary was awesome every step of the way. Very attentive and patient with my shy little brother. We will definitely be doing business in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This Dealership is very Clean & Welcoming!
This Dealership is very Clean & Welcoming!! The Staff & Service Team are very Friendly, Generous & Professional!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Greeted immediately.
Greeted immediately. Asked what was needed. Very friendly and fast service. I was done within 40 minutes.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have been coming here every 5000 miles since 2008.
I have been coming here every 5000 miles since 2008. I think that says it all
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair