Reviews
Lexus Service was Excellent!
Efficient service; very comfortable waiting room with snacks/beverages, TV and reading material. Could very easily work remotely from this waiting room. Very clean and well decorated!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It was our pleasure to serve you, Rod! Thank you for the excellent review and for trusting Lexus of Mobile with your vehicle's care. We are thrilled that you enjoyed our facilities so much while you waited. Have a wonderful day and we hope to see you again down the road!
Excellent service
Hugh was an exceptional salesperson. He made purchasing my lexus RX500h a true pleasant experience. The knowledge that he has for the Lexus product is really outstanding. I would definitely recommend him if anyone is in the market for a Lexus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gene, congratulations on the new Lexus RX 50h! We are thrilled that Hugh and the rest of our Lexus of Mobile team were able to provide such excellent service to you throughout the buying experience. Have a great day and enjoy the ride!
Great Service Advisor
Ernie continues to be the best service advisor in the business. Parts and service techs are a great team. Lexus continues to support our vehicle after 200k miles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're elated that Ernie has been the ideal service advisor for you and that Lexus of Mobile has earned your confidence! Safe travels, and we'll see you next time!
Very friendly customer service!
Very friendly customer service! Loved my sales lady, Kayla Baise! Best experience I’ve ever had with a car salesman! Can’t say enough about her!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kayla is exactly as you described, Paige. She has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Lexus of Mobile!
Emergency service on tire under warranty.
Ernie was very helpful and courteous. In and out in less than 2 hours without an appointment. Car was cleaned without asking .great experience. Thanks very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kerry, thank you for the review! We are thrilled to hear that Ernie was able to get the job done. Drive safely, and we hope to see you back again at Lexus of Mobile!
Great experience.
Saline is always very helpful and very efficient. The overall experience at the dealership is always very good.I always appreciate having a loaner car for the day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It has been our pleasure to serve you, Theresa! Thank you for the excellent review and for trusting Lexus of Mobile with your business. Saline will appreciate the shoutout. Have a wonderful day and we hope to see you again down the road!
Always dependable, excellent service, car returned ahead
Always dependable, excellent service, car returned ahead of schedule. Worked with Ernie this time; he was knowledgeable, had already researched what was needed for our vehicle and made sure I understood all the services included in the 30,000 mile service, and made sure the car was finished when estimated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This feedback means more than we can express. Thank you for taking a moment to recommend Lexus of Mobile and we will certainly let Ernie know you appreciated all of his help with your vehicle. Safe travels and we look forward to seeing you as the miles add up!
Very professional Service Writer who takes very good care
Very professional Service Writer who takes very good care of me as a customer. I would definitely recommend Seline.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review. We're glad that the Lexus of Mobile team impressed you. See you next time!
They were extremely efficient….
They were extremely efficient…. Had a loaner car ready and had my car service done when they said it would be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for stopping by to share your service experience with Lexus of Mobile! We truly appreciate the feedback!
My review is above.
I am happy to advise you that the service I recently had was as usual, smooth and professional. As a multi-decade Lexus owner doing business with Saline for appointments, user car, explanation of work needed and done, letting me know when service was completed and explaining the charges couldn't have been more efficient.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear that your recent service visit to Lexus of Mobile went off without a hitch! Saline and the team will definitely appreciate your shoutout. Until next time, take care!