Reviews
My experience started out by buying a 2016 Lexus ES350
My experience started out by buying a 2016 Lexus ES350 late April 2023. Took delivery of it and had to fix some minor things. Seemed like it was not a big deal until I had paint protection film installed on the front of the car and discovered the front bumper was repainted. Again, no big deal but it was done so poorly the film wouldn't stick. When brought to the dealers attention, they said they didn't do anything to the car. Yet I signed a document they provided stating they had some work performed by a body shop to this car due to a small incident. The issue with it is the workmanship is not up to par. Paid to get it fixed myself. Got my tag transferred and tried to take off the temporary plate but they had forced the wrong size screws into it. One twist each and they snapped off very low into the barrel. Lexus has cylinder type tag screw fasteners that the 6mm screws go into. Can't drill and tap them either. About $599 later it was fixed. As to get them out I had a body shop use their welding torch to remove the cylinders from the deck lid. And as one would imagine, the heat from the torch ruins the paint on the finished side. It had to be painted. So they must have someone like the Hulk installing the tags. Lexus doesn't have a clip or insert to remove either to fix this issue. Wish they did as the design is quite poorly thought out. Don't recommend these guys at all.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your experience with us was not up to par. It's never our intention to provide anything less than top-notch service, and I apologize for any inconvenience you experienced with the paint protection film and tag transfer. I understand your frustration, but I appreciate you sharing your experience as it will help us make improvements for our customers going forward. If there's anything else you'd like to add, please feel free to reach out to me at your convenience so we can discuss this further. Thank you, Blake Mathews - Used Car Manager - 251-445-0445
You have my number, but it's easier to feign concern by responding quickly on the website.
And another good experience
Car transaction number 4 in 5 years Excellent experience Parts service and sale made it happen Pricing was fair and the process went well Recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your continued support and trust in our business mean the world to us at Lexus of Mobile! Thank you so much for the support. Safe driving!
Kudos to Mr Craig Service Advisor
Lexus of Mobile Service Dept is Top-Notched. I recently had service done at service dept and had excellent experience with my Service Advisor Mr. Craig Stevie and excellent car service work done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jackie, we're so pleased to hear about your positive experience at Lexus of Mobile! It's great to know that Craig provided such excellent care during your visit and that your car received outstanding service. We appreciate your support and hope to work with you again down the road!
Having purchased the second RX to be delivered to Lexus
Having purchased the second RX to be delivered to Lexus of Mobile in 1998; having only purchased later RX Models; and arranging all service for same at Lexus of Mobile, speaks positively for itself. Saline and Cedric are special people—Saline is most accommodating in all respects of providing service which I value and rate 10+ out of 10! Also I would like to express accolades to “Summer” who I know not personally for the best ever detailed cleaning service!!! Windows both inside and outside sparkle!!! Neither was it necessary for me or Saline to remove black shoe markings from service employee’s shoes on driver side of auto floor entrance in quite awhile!!! Not only is my RX now extra clean, both inside and outside, I am confident my RX is mechanically ready and safe for all driving. Many thanks!!! Hopefully Cedric will soon be free of pain and experience both comfort and healing soon!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Maggie, we are grateful for your kind words about our team members Saline, Cedric, and Summer. We will make sure to give them recognition. Thank you for choosing Lexus of Mobile for all these years. Drive safely!
Service appointments are easily made even on short
Service appointments are easily made even on short notice. Very comfortable waiting area, and quick/efficient service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you're satisfied with the appointment process, comfort, and efficiency of our service here at Lexus of Mobile. We. hope to have another opportunity to welcome you in the future!
Great first time experience.
Great first time experience. Mr. Ernie had our how Service Technician explain our system detailed report. Thanks to all!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sarah, we're thrilled to hear that Ernie and our team helped make your first visit to Lexus of Mobile a great one! Thank you for choosing us and we hope to see you again down the road.
Mark was very helpful and kept us updated on our vehicle.
Mark was very helpful and kept us updated on our vehicle. Everyone at the dealership was helpful and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad to hear that Mark and the rest of the team at Lexus of Mobile worked hard to ensure your satisfaction. Thank you for taking the time to share your feedback with us!
DJ did an excellent job.
DJ did an excellent job. Courteous and efficient service rendered in a professional way . Thanks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
5-star reviews always make our day! Thank you so much for supporting Lexus of Mobile and please let us know if you need anything at all down the line!
Mr.william were amazing i love him it was a pleasure
Mr.william were amazing i love him it was a pleasure doing business with him he is a man of his word i love what my god and Mr.william pick for me i am truly satisfied thank you so much
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We are so glad to hear that you had a successful experience working with William and the Lexus of Mobile team. Drive safely, and we hope to see you back again down the road!
I am satisfied with the service , and friendly stafff.
I am satisfied with the service , and friendly stafff. I would recommend this dealership to all my friends
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- The Lexus of Mobile Team