McConnell Automotive

4.5
(23 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
(251) 545-3780 (251) 545-3780

Reviews

4.5
(23 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Troubleshooting a problem

We carried our Buick Enclave in to troubleshoot an occasional cutting off when being backed up with a sharp turn and a noise on take off under the vehicle. We were told they would have to keep the vehicle over a few days to test drive. we were given a loaner to use. We drove 80 miles to get home and after we were home for about an hour, we got a call from the dealership saying they could not find anything wrong with our car. We were asked to bring the loaner back in the next day. After returning the loaner, in a round about way we learned that they had a sell for the loaner. We understand business, but it would have been more fairer to us to call us and explain that they had a sale for the loaner and wanted to come and pick it up and bring us another loaner. Instead, we had to travel the 160 miles round trip and we didn't get the number of days originally stated to troubleshoot our car; they had it about three hours before calling us to come back. Something is wrong with this picture. That was not fair. We understand making a sell, but not at another customer's expense.

Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (251) 219-8083 to discuss your concerns, as your satisfaction is of utmost importance to us.

5.0

Repaired my wrecked door.

They did a great job. They even vacuumed the car out for me.

Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing McConnell Buick GMC and we hope to see you again soon!

5.0

autobulter

Very easy to work with. And very easy to get a loaner vehicle. I will shop and buy from the dealership again.

Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing McConnell Buick GMC and we hope to see you again soon!

5.0

Customer

Very nice and informed personnel. Facilities are very clean and user friendly.

4.6

Owner

Thank you guys for the fast and friendly servise. The service manager needs to work on his people skills but other wise professional. Winston is a perfect GENTLEMAN...

Dealer response

Thank you for choosing McConnell Buick GMC as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Great experience

We purchased a used SUV last week. Easiest purchase ever. Terri Stringer was wonderful. She took care of all info over the phone, charged our credit card appropriately, had the car prepared for pick-up, put all paper work in process and even kept in touch throughout the first week.

Dealer response

Joann, we are pleased you had an easy purchasing experience with Terri. Please don't hesitate to reach out if there's anything additional we can do for you!

5.0

Superb Professional Repair Service

Great Service Dept Ask for Joe C. Professional and common sense service recommendations Your wife can have her car repairs without being sold the unnecessary repairs.

Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care!

5.0

A quality dealership with no pressure

2nd car we've purchased from McConnell. They will be our first choice in future cars as well. Go see Peggy O'Brien!

Dealer response

Congratulations on your new vehicle, Christian! We really appreciate your continued business with us and we look forward to seeing you again in the future!

4.8

The Spies, Baton Rouge, LA

We live in Louisiana and just had an incredible truck buying experience at McConnell Buick GMC in Mobile, AL. Skeptical about buying out-of-market, but James Brown did a fabulous job! We negotiated the price of the vehicle as well as the trade-in over the phone which lead to a quick, easy process, w/out any hassle! The dealership stood by their quote and didn't play games, which we greatly appreciate. Would definitely recommend James Brown in new car Sales @ the McConnell dealership in Mobile, AL. This experience has changed my option of buying a vehicle out of market. McConnell did it right!

4.8

New Truck Purchase

We live in Louisiana and just had an incredible truck buying experience at McConnell Buick GMC in Mobile, AL. Skeptical about buying out-of-market, but James Brown did a fabulous job! We negotiated the price of the vehicle as well as the trade-in over the phone which lead to a quick, easy process, w/out any hassle! The dealership stood by their quote and didn't play games, which we greatly appreciate. Would definitely recommend James Brown in new car Sales @ the McConnell dealership in Mobile, AL. This experience has changed my option of buying a vehicle out of market. McConnell did it right!