Reviews
The worst experience in my 50 years of buying vehicles.
The worst experience in my 50 years of buying vehicles. One lie after another starting with premium gas non sense and ending with interest rate delusions. Poor communication in all facets. First thing I had to do leaving the dealership was put air in all 4 tires. I was told I should have been using premium gas in my 2019 F150 which I purchased from Mountain View. Quote “ it’s in the book” total lie. That’s how the trade in negotiations started. I should have left then. I will never EVER EVER purchase a vehicle from Mountain View FORD - Chevy - or Nissan. Sales manager quoted me a 3.9% interest rate from Tn Valley Fed Credit Union. Finance tried to hit me with 6.4% from Wells Fargo. My credit rating is 872. What a disgrace this dealership is . Very unprofessional. Every person I dealt with pleaded for 5’s on the review yet they operate and execute like 0’s.
The worst experience in my 50 years of buying vehicles.
The worst experience in my 50 years of buying vehicles. One lie after another starting with premium gas non sense and ending with interest rate delusions. Poor communication in all facets. First thing I had to do leaving the dealership was put air in all 4 tires. I was told I should have been using premium gas in my 2019 F150 which I purchased from Mountain View. Quote “ it’s in the book” total lie. That’s how the trade in negotiations started. I should have left then. I will never EVER EVER purchase a vehicle from Mountain View FORD - Chevy - or Nissan. Sales manager quoted me a 3.9% interest rate from Tn Valley Fed Credit Union. Finance tried to hit me with 6.4% from Wells Fargo. My credit rating is 872. What a disgrace this dealership is . Very unprofessional. Every person I dealt with pleaded for 5’s on the review yet they operate and execute like 0’s.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Online.
Online. Straightforward closed the trade in and sale quickly. Some dubious prices on the website but I expect that. Great experience
Online.
Online. Straightforward closed the trade in and sale quickly. Some dubious prices on the website but I expect that. Great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Austin was amazing would definitely buy from him again
Austin was amazing would definitely buy from him again made the process easy would recommend him
Austin was amazing would definitely buy from him again
Austin was amazing would definitely buy from him again made the process easy would recommend him
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The service was great and speedy they are awesome with
The service was great and speedy they are awesome with kids being in the room they work endlessly to make it effortless and Johnnie did amazing from start to finish leaving us with no questioned unanswered and wasn't pushy the whole experience was great
The service was great and speedy they are awesome with
The service was great and speedy they are awesome with kids being in the room they work endlessly to make it effortless and Johnnie did amazing from start to finish leaving us with no questioned unanswered and wasn't pushy the whole experience was great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman was great.
Salesman was great. Financing and ordering of the vehicle was not a good experience Experience was poor
Salesman was great.
Salesman was great. Financing and ordering of the vehicle was not a good experience Experience was poor
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hunter, thank you for your feedback. We’re glad to hear that your experience with the salesperson was a positive one, but we’re truly sorry that the financing and vehicle ordering process did not meet your expectations. In this case, we acknowledge that the wrong Expedition was delivered and unfortunately the issue was discovered too late in the process. That’s on us, and we regret the inconvenience and frustration it caused. We appreciated your patience and the opportunity to learn from the situation so we can improve the experience for future customers. If there’s anything further we can do to assist you, please feel free to reach out to Brandon Mathis, General Sales Manager, at 423-756-1331.
Great and easy I have bought now 3 vehicles from John,
Great and easy I have bought now 3 vehicles from John, he's super easy to work with and makes it happen every time. He will always be who I call when it's time to get a upgrade
Great and easy I have bought now 3 vehicles from John,
Great and easy I have bought now 3 vehicles from John, he's super easy to work with and makes it happen every time. He will always be who I call when it's time to get a upgrade
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you!
Friendly staff, got me the Maverick I was wanting and got
Friendly staff, got me the Maverick I was wanting and got me taken care of. Very pleased with my purchase
Friendly staff, got me the Maverick I was wanting and got
Friendly staff, got me the Maverick I was wanting and got me taken care of. Very pleased with my purchase
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Treats everyone with respect and knowledge.
Treats everyone with respect and knowledge. I'm 5 hrs away and could give another ford dealership by business. But I'll by a repeat customer at mountain view ford
Treats everyone with respect and knowledge.
Treats everyone with respect and knowledge. I'm 5 hrs away and could give another ford dealership by business. But I'll by a repeat customer at mountain view ford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Surprised how low inventory was.
Surprised how low inventory was. Would liked more color options. Over all ok. Not as good as my previous years of buying cars. Didn't get the trade in amount Adul offered in final purchase.
Surprised how low inventory was.
Surprised how low inventory was. Would liked more color options. Over all ok. Not as good as my previous years of buying cars. Didn't get the trade in amount Adul offered in final purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hands down best buying experience we had a while no
Hands down best buying experience we had a while no pressure to buy in and out
Hands down best buying experience we had a while no
Hands down best buying experience we had a while no pressure to buy in and out
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car