Reviews
I would give him 200 he told me what he had let me test
I would give him 200 he told me what he had let me test drive with no pressure. So good....
I would give him 200 he told me what he had let me test
I would give him 200 he told me what he had let me test drive with no pressure. So good....
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very nice and explained everything to make it easy Went
Very nice and explained everything to make it easy Went over all the details and explained everything so I understood easily
Very nice and explained everything to make it easy Went
Very nice and explained everything to make it easy Went over all the details and explained everything so I understood easily
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Went in just to look and they helped us find a better
Went in just to look and they helped us find a better model for us. Very knowledgeable and helpful in finding the right car for us.
Went in just to look and they helped us find a better
Went in just to look and they helped us find a better model for us. Very knowledgeable and helpful in finding the right car for us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Joe and John went above expectations to find me exactly
Joe and John went above expectations to find me exactly what I was looking for. Excellent Customer Service.
Joe and John went above expectations to find me exactly
Joe and John went above expectations to find me exactly what I was looking for. Excellent Customer Service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent so pleased at the deal I got,can't say enough
Excellent so pleased at the deal I got,can't say enough good things about John deer green the most plesent sales man you have I'll be coming there for service on my car thank you I love my Ford
Excellent so pleased at the deal I got,can't say enough
Excellent so pleased at the deal I got,can't say enough good things about John deer green the most plesent sales man you have I'll be coming there for service on my car thank you I love my Ford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We have bought several trucks from here the last several
We have bought several trucks from here the last several years and we have always been treated great!
We have bought several trucks from here the last several
We have bought several trucks from here the last several years and we have always been treated great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly and easy to shop there.
Friendly and easy to shop there. They were very helpful in helping me find the right car for my wife.
Friendly and easy to shop there.
Friendly and easy to shop there. They were very helpful in helping me find the right car for my wife.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
? When loyalty speaks volumes… ? We love stories like
? When loyalty speaks volumes… ? We love stories like this because they remind us why we do what we do every single day. John Goodwin has provided the best experience we've ever had at Mountain View Ford Lincoln. After purchasing nearly 20 vehicles with John over the years, each visit somehow managed to be even better than the last. That kind of trust doesn’t happen by accident. John Goodwin (423-397-4082) continues to prove why his name is so well known around our dealership—consistent service, honest communication, and an experience that keeps customers coming back time after time. We’re proud of the reputation we’ve built and even prouder of relationships like this one. ???? Thank you for being part of the Mountain View Ford Lincoln family! #MountainViewFordLincoln #JohnGoodwin #CustomerForLife #TrustedDealer #BestCarBuyingExperience ???
? When loyalty speaks volumes… ? We love stories like
? When loyalty speaks volumes… ? We love stories like this because they remind us why we do what we do every single day. John Goodwin has provided the best experience we've ever had at Mountain View Ford Lincoln. After purchasing nearly 20 vehicles with John over the years, each visit somehow managed to be even better than the last. That kind of trust doesn’t happen by accident. John Goodwin (423-397-4082) continues to prove why his name is so well known around our dealership—consistent service, honest communication, and an experience that keeps customers coming back time after time. We’re proud of the reputation we’ve built and even prouder of relationships like this one. ???? Thank you for being part of the Mountain View Ford Lincoln family! #MountainViewFordLincoln #JohnGoodwin #CustomerForLife #TrustedDealer #BestCarBuyingExperience ???
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kenny Cone was awesome!
Kenny Cone was awesome! Great customer service I love love love love love love my car
Kenny Cone was awesome!
Kenny Cone was awesome! Great customer service I love love love love love love my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience with Mountain View Ford Lincoln left much
My experience with Mountain View Ford Lincoln left much to be desired. From the beginning, there was a huge lack of communication in disclosures and changes not stipulated in the. more than one auto selling/search engine applications that published the automobile I purchased. The price I paid wasn't what was published and when questioned, there were no disclosures about it from the salesman nor the automated system that initially contacts the potential customer nor the applications mentioned above, even though the finance manager claimed there were. I decided to take screenshots of such things as it seemed absurd. When I finally received the documents to sign via email, I then finally saw the carfax of the car and saw there was damage reported which regardless of the severity of it, its was advertised online that there hadn't been any damage to this car. Moreover, when I communicated to the finance manager I would need some time to go over the carfax while he harassed me over text messages and by phone while I was at work, I received threatening messages about rushing the signing of the documents or to return the car. Then followed by the finance manager calling me repeatedly back to back and leaving voicemail with very unprofessional tones and/or messages that if the documents weren't signed by that night, to then have the car returned by the next morning. This is while they know I am a customer that came all the way from Charlotte NC to offer my business to them. It was great customer service until I communicated concerns and flaws in the selling process of purchase. I
My experience with Mountain View Ford Lincoln left much
My experience with Mountain View Ford Lincoln left much to be desired. From the beginning, there was a huge lack of communication in disclosures and changes not stipulated in the. more than one auto selling/search engine applications that published the automobile I purchased. The price I paid wasn't what was published and when questioned, there were no disclosures about it from the salesman nor the automated system that initially contacts the potential customer nor the applications mentioned above, even though the finance manager claimed there were. I decided to take screenshots of such things as it seemed absurd. When I finally received the documents to sign via email, I then finally saw the carfax of the car and saw there was damage reported which regardless of the severity of it, its was advertised online that there hadn't been any damage to this car. Moreover, when I communicated to the finance manager I would need some time to go over the carfax while he harassed me over text messages and by phone while I was at work, I received threatening messages about rushing the signing of the documents or to return the car. Then followed by the finance manager calling me repeatedly back to back and leaving voicemail with very unprofessional tones and/or messages that if the documents weren't signed by that night, to then have the car returned by the next morning. This is while they know I am a customer that came all the way from Charlotte NC to offer my business to them. It was great customer service until I communicated concerns and flaws in the selling process of purchase. I
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We take concerns about transparency and customer experience very seriously. We do want to clarify a few important points for anyone reading this review. This feedback appears to have been submitted under two different names on separate platforms, but both reference the same visit and transaction. While we respect the customer’s perspective, we also want to ensure the facts are accurately represented. The vehicle in question had a fully disclosed CARFAX report, which was available online prior to the visit and again provided during the purchase process. No information regarding pricing, vehicle history, or condition was hidden or altered. The customer requested additional time to review documentation remotely, which we accommodated; however, final completion required an in-store visit that occurred after business hours, limiting what could be finalized that evening. At no point were threats made, nor was the customer pressured to proceed without disclosure. Our team worked to communicate expectations clearly and within standard dealership procedures while respecting the customer’s request to pause before signing. We regret that the experience did not meet expectations, and we are always reviewing how we can improve communication and pacing during the buying process. Our goal is never to rush a decision, but also to operate transparently and consistently for all customers. If the reviewer would like to discuss this further, we remain open to a direct conversation.
