Reviews
Chris Yancey was absolutely great helping me pick the
Chris Yancey was absolutely great helping me pick the perfect car for me and sat with me and showed me where everything was in the car Great experience
Chris Yancey was absolutely great helping me pick the
Chris Yancey was absolutely great helping me pick the perfect car for me and sat with me and showed me where everything was in the car Great experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Mountain View Ford and Kenneth Cone have taken great care
Mountain View Ford and Kenneth Cone have taken great care of us for many years!
Mountain View Ford and Kenneth Cone have taken great care
Mountain View Ford and Kenneth Cone have taken great care of us for many years!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Straightforward and focused on what I actually wanted All
Straightforward and focused on what I actually wanted All staff I interacted with were pleasant and able to answer my questions quickly
Straightforward and focused on what I actually wanted All
Straightforward and focused on what I actually wanted All staff I interacted with were pleasant and able to answer my questions quickly
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Online.
Online. Straightforward closed the trade in and sale quickly. Some dubious prices on the website but I expect that. Great experience
Online.
Online. Straightforward closed the trade in and sale quickly. Some dubious prices on the website but I expect that. Great experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Austin was amazing would definitely buy from him again
Austin was amazing would definitely buy from him again made the process easy would recommend him
Austin was amazing would definitely buy from him again
Austin was amazing would definitely buy from him again made the process easy would recommend him
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The worst experience in my 50 years of buying vehicles.
The worst experience in my 50 years of buying vehicles. One lie after another starting with premium gas non sense and ending with interest rate delusions. Poor communication in all facets. First thing I had to do leaving the dealership was put air in all 4 tires. I was told I should have been using premium gas in my 2019 F150 which I purchased from Mountain View. Quote “ it’s in the book” total lie. That’s how the trade in negotiations started. I should have left then. I will never EVER EVER purchase a vehicle from Mountain View FORD - Chevy - or Nissan. Sales manager quoted me a 3.9% interest rate from Tn Valley Fed Credit Union. Finance tried to hit me with 6.4% from Wells Fargo. My credit rating is 872. What a disgrace this dealership is . Very unprofessional. Every person I dealt with pleaded for 5’s on the review yet they operate and execute like 0’s.
The worst experience in my 50 years of buying vehicles.
The worst experience in my 50 years of buying vehicles. One lie after another starting with premium gas non sense and ending with interest rate delusions. Poor communication in all facets. First thing I had to do leaving the dealership was put air in all 4 tires. I was told I should have been using premium gas in my 2019 F150 which I purchased from Mountain View. Quote “ it’s in the book” total lie. That’s how the trade in negotiations started. I should have left then. I will never EVER EVER purchase a vehicle from Mountain View FORD - Chevy - or Nissan. Sales manager quoted me a 3.9% interest rate from Tn Valley Fed Credit Union. Finance tried to hit me with 6.4% from Wells Fargo. My credit rating is 872. What a disgrace this dealership is . Very unprofessional. Every person I dealt with pleaded for 5’s on the review yet they operate and execute like 0’s.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Boshea, we’re sorry to hear that your experience left you feeling this way. That is certainly not the impression we want anyone to walk away with after doing business with us. Our team strives to be transparent throughout the entire process—from vehicle operation and trade discussions to financing options—and we regret that your visit did not reflect that. Interest rates and final terms are determined by the lending institutions involved, and multiple options are often presented depending on the approval received. We understand how that process can feel frustrating if expectations don’t align with the final lender terms. We also take concerns about vehicle condition and communication seriously. Something as simple as tire pressure should absolutely be addressed before delivery, and we will review that internally with our team. We have attempted to reach out to discuss your concerns directly but have not been able to connect with you. If you are open to it, we would still welcome the opportunity to talk through your experience and see if there is anything we can do to improve the situation. Please feel free to contact Brandon Mathis, General Sales Manager, at 423-756-1331.
The service was great and speedy they are awesome with
The service was great and speedy they are awesome with kids being in the room they work endlessly to make it effortless and Johnnie did amazing from start to finish leaving us with no questioned unanswered and wasn't pushy the whole experience was great
The service was great and speedy they are awesome with
The service was great and speedy they are awesome with kids being in the room they work endlessly to make it effortless and Johnnie did amazing from start to finish leaving us with no questioned unanswered and wasn't pushy the whole experience was great
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman was great.
Salesman was great. Financing and ordering of the vehicle was not a good experience Experience was poor
Salesman was great.
Salesman was great. Financing and ordering of the vehicle was not a good experience Experience was poor
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hunter, thank you for your feedback. We’re glad to hear that your experience with the salesperson was a positive one, but we’re truly sorry that the financing and vehicle ordering process did not meet your expectations. In this case, we acknowledge that the wrong Expedition was delivered and unfortunately the issue was discovered too late in the process. That’s on us, and we regret the inconvenience and frustration it caused. We appreciated your patience and the opportunity to learn from the situation so we can improve the experience for future customers. If there’s anything further we can do to assist you, please feel free to reach out to Brandon Mathis, General Sales Manager, at 423-756-1331.
Friendly staff, got me the Maverick I was wanting and got
Friendly staff, got me the Maverick I was wanting and got me taken care of. Very pleased with my purchase
Friendly staff, got me the Maverick I was wanting and got
Friendly staff, got me the Maverick I was wanting and got me taken care of. Very pleased with my purchase
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Treats everyone with respect and knowledge.
Treats everyone with respect and knowledge. I'm 5 hrs away and could give another ford dealership by business. But I'll by a repeat customer at mountain view ford
Treats everyone with respect and knowledge.
Treats everyone with respect and knowledge. I'm 5 hrs away and could give another ford dealership by business. But I'll by a repeat customer at mountain view ford
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car