Reviews
My salesman Ray was so helpful and Patient. He was ready...
My salesman Ray was so helpful and Patient. He was ready and willing to answer all of my questions and he really made my experience easy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I’m loving my 2022 Chevy trax, thanks Ray McNeely, you’re...
I’m loving my 2022 Chevy trax, thanks Ray McNeely, you’re an awesome salesman
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
After spending nearly 20,000$ 2 weeks ago on truck I've...
After spending nearly 20,000$ 2 weeks ago on truck I've been broke down twice. Cecil Moore (sales) told me "I'm off today, I'll look into it tomorrow ". Bu t I'm broke down today. All smiles when selling, indifferent after sale! DO NOT RECOMMEND!!!#
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Worked with Ray McNeely. Was a pleasant experience,...
Worked with Ray McNeely. Was a pleasant experience, especially considering how I put him through the wringer. I am not easy to please but ray managed to pull it off.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
dont shop at serra chevy
went to dealer to look at new car told salesman that we just wanted to seat in the car and that he could hold onto the keys and that we did not want to test drive car salesman began to argue that he needed a copy of our drivers license or we were not allow to see car asked for sales manager who did nothing about the salesman so we left and bought a new corvette from reeder Chevrolet in Knoxville
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mr Guzman sold me my dream car a 2020 Dodge Durango. The...
Mr Guzman sold me my dream car a 2020 Dodge Durango. The staff is very attentive and they have beautiful cars. Check them out today
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Virtually Painless
My wife and I went to Serra Chevy in Bartlett in search of a Camaro to replace our Toyota Scion with 100K miles... Guzman worked with us to get the payments in a range we could afford and worked with us afterward to get items we had forgotten in our old car. The downside to our visit was that we had to get a second key made as they couldn't locate the second key and the Contracts guy who told my wife she looked like Keith Richards because she had her curly dark hair up in a bandanna... It really hurt her feelings and had she not wanted the Camaro as much as she did, she very well may have called the deal off at that point
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good service
Quick and courteous but they didn?t tip off the fluids like they usually do.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
From start to finished, each person we interacted with...
From start to finished, each person we interacted with was a part of a first-class, customer-oriented team. Charity, Randy, and Robert were helpful since it has been almost a decade since I've purchased a vehicle. The building was clean & everyone was adhering to CDC guidelines.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had a very painless experience at Serra Chevrolet.
This was the easiest and least stressful experience I’ve ever had when buying a car. Gave Guzman my wish list on Sat and picked my car on Wed. It has all the bells and whistles I wanted and then some. If the after purchase service is as good as the buying was, I’m a fan
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
