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Serra Chevrolet Bartlett

(898 reviews)
Visit Serra Chevrolet Bartlett
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm Closed
Sunday Closed Closed
New (901) 805-2364 (901) 805-2364
Used (901) 805-2470 (901) 805-2470
Service (901) 805-2447 (901) 805-2447

Reviews

(898 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra Chevrolet Bartlett from DealerRater.

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My salesman Ray was so helpful and Patient. He was ready...

My salesman Ray was so helpful and Patient. He was ready and willing to answer all of my questions and he really made my experience easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’m loving my 2022 Chevy trax, thanks Ray McNeely, you’re...

I’m loving my 2022 Chevy trax, thanks Ray McNeely, you’re an awesome salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

After spending nearly 20,000$ 2 weeks ago on truck I've...

After spending nearly 20,000$ 2 weeks ago on truck I've been broke down twice. Cecil Moore (sales) told me "I'm off today, I'll look into it tomorrow ". Bu t I'm broke down today. All smiles when selling, indifferent after sale! DO NOT RECOMMEND!!!#

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Worked with Ray McNeely. Was a pleasant experience,...

Worked with Ray McNeely. Was a pleasant experience, especially considering how I put him through the wringer. I am not easy to please but ray managed to pull it off.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

dont shop at serra chevy

went to dealer to look at new car told salesman that we just wanted to seat in the car and that he could hold onto the keys and that we did not want to test drive car salesman began to argue that he needed a copy of our drivers license or we were not allow to see car asked for sales manager who did nothing about the salesman so we left and bought a new corvette from reeder Chevrolet in Knoxville

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Mr Guzman sold me my dream car a 2020 Dodge Durango. The...

Mr Guzman sold me my dream car a 2020 Dodge Durango. The staff is very attentive and they have beautiful cars. Check them out today

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Virtually Painless

My wife and I went to Serra Chevy in Bartlett in search of a Camaro to replace our Toyota Scion with 100K miles... Guzman worked with us to get the payments in a range we could afford and worked with us afterward to get items we had forgotten in our old car. The downside to our visit was that we had to get a second key made as they couldn't locate the second key and the Contracts guy who told my wife she looked like Keith Richards because she had her curly dark hair up in a bandanna... It really hurt her feelings and had she not wanted the Camaro as much as she did, she very well may have called the deal off at that point

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good service

Quick and courteous but they didn?t tip off the fluids like they usually do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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From start to finished, each person we interacted with...

From start to finished, each person we interacted with was a part of a first-class, customer-oriented team. Charity, Randy, and Robert were helpful since it has been almost a decade since I've purchased a vehicle. The building was clean & everyone was adhering to CDC guidelines.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a very painless experience at Serra Chevrolet.

This was the easiest and least stressful experience I’ve ever had when buying a car. Gave Guzman my wish list on Sat and picked my car on Wed. It has all the bells and whistles I wanted and then some. If the after purchase service is as good as the buying was, I’m a fan

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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