Serra Chevrolet Bartlett

Good service good attitude. Good facilities. Had to make coffee in the lounge. Ask AI.

I’ve been there to get my car serviced before and never had a problem plus I received coupons that helped lower the price on the service I got.And it didn’t take long since I just dropped by without as appointment

I arrived with two cars in front of me and waited three hours. I've never waited that long

I brought my car in for a transmission problem and was told due to the holidays it might be 2-3 weeks before they can work on it . In less than 24 hours I had a text my car was ready to pick up . Super fast service!

So far so good on the repairs. Communication was good once they got started. The first week I couldn’t get a call back but went well from there

Longer than normal wait time The serviceman stated that my wait time would be one hour and 30 minutes and I waited a total of 3 hours and 30 minutes

The wait was too long. I understand they were short staffed but they didn’t bother to let me know after sitting there for 3 hours (which was my original time estimate) that it was going to be another 2-3 hours. It would have been nice for them to communicate that with me so I could have made other arrangements and not wasted 3 hours of my morning there. I understand things happen but they could do a better job communicating with customers. I wouldn’t have even written a review except they asked so there ya go. They just didn’t seem bothered at all by the fact that they went way over their original time estimate. It was for a covered warranty fix so maybe that’s why it did not take precedence

Great customer service!! I received great customer service in a good time frame. Thank you

I dropped my car off at the dealership around 9 a.m., and I took the shuttle back home because I was told the service would take only a few hours around noon. I explained that I needed to pick up my son before 2 p.m. to avoid extra daycare charges. When I called for a shuttle pickup around 12:30, no one came. Because of this, Armad had to come get me from my house in my own truck, which was very unprofessional but he stepped up and did what needed to be done since my child’s car seat was in the truck. I’m sharing this because the shuttle driver claimed he called me several times and couldn’t find the house, but I never received any calls.

Truck broke down within 6 hours of owning it. Dealership didn’t pick up truck till 3-4 days later to fix the problem. Then took 2 weeks with the same “we don’t know what’s wrong yet” answer. Had to send the truck to ford. Ford fixed it within 2-3 days. The sales side of this dealership is only looking for your money and when they have it. They do not care at all about you. The rental they gave me had weed all over the passenger side seat and was dirty. Had to detail it myself before I could go to work.