Serra Chevrolet Bartlett

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4.2
(430 reviews)
Visit Serra Chevrolet Bartlett
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–3:00pm
Sunday Closed Closed
New (901) 805-2364 (901) 805-2364
Used (901) 805-2470 (901) 805-2470
Service (901) 805-2447 (901) 805-2447

Inventory

See all 136 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2019.
Welcome to Serra Chevrolet in Bartlett Tn. Serra Bartlett is part of the Serra Automotive Group that was founded in Grand Blanc MI in 1973 by Albert M. Serra. He began with a single Chevy store and a simple customer first philosophy. Within 5 years Al Serra Chevrolet achieved Top Five dealership status in the United States and in the process fine-tuned a solid formula for growth and an unquenchable passion for success. In 1984 the Serra Family came South to Bartlett TN. Almost 30 years later Serra Chevrolet is proud to be the #1 Chevy Dealership in the Mid-South.
Serra's Got It!

Service center

Phone number (901) 805-2447

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

4.2
(430 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Really cool guy, never felt forced into buying a whip but

Really cool guy, never felt forced into buying a whip but gave enough motivation to buy one.

5.0

Really cool guy, never felt forced into buying a whip but

Really cool guy, never felt forced into buying a whip but gave enough motivation to buy one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

My Salesman Kevin Hall Was GREAT.

My Salesman Kevin Hall Was GREAT. 10/10 Highly recommend. He was very kind and helpful, if you are ever looking for a car go see him at Serra Chevrolet. You Will not Regret it, And will Walk out Showing all 32 of your teeth!!!

5.0

My Salesman Kevin Hall Was GREAT.

My Salesman Kevin Hall Was GREAT. 10/10 Highly recommend. He was very kind and helpful, if you are ever looking for a car go see him at Serra Chevrolet. You Will not Regret it, And will Walk out Showing all 32 of your teeth!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1.0

Terrible service all the way around

I purchased a mustang over a month ago. The windows would not roll up in the back to meet the front windows and I was told to put lube on the window. I then said that’s one thing I won’t be putting lube on. A month later I’m told the windows are fixed. I get there to pick up my car, there is no seatbelt. When they fixed the windows, they hid the seat belt in the compartment. I was then told let’s go get you some gas, I said I don’t have a seat belt. He said we will fix that later. I told him at that point, that if I get a ticket, he will be paying the xxxx ticket. I am sitting at the gas station and the dude said he don’t know the PIN number to get gas. He left me at the pump and went back to Serra Chevrolet in Bartlett. He returned, put a half tank of gas in my car. I drive back to the lot and he pulled the seat belt out enough for me to maybe buckle myself. It looked nothing like the other side. Illegal and a safety issue all at once. I then told them to give me a xxxx car to drive and the worst thing I ever done was business at SERARA CHEVROLET in BARTLETT Tn. I do not suggest anyone shop here not ever. Steer clear of this place. Ugh! I’m beyond disappointed and will never ever ever do business with these people again.

1.0

Terrible service all the way around

I purchased a mustang over a month ago. The windows would not roll up in the back to meet the front windows and I was told to put lube on the window. I then said that’s one thing I won’t be putting lube on. A month later I’m told the windows are fixed. I get there to pick up my car, there is no seatbelt. When they fixed the windows, they hid the seat belt in the compartment. I was then told let’s go get you some gas, I said I don’t have a seat belt. He said we will fix that later. I told him at that point, that if I get a ticket, he will be paying the xxxx ticket. I am sitting at the gas station and the dude said he don’t know the PIN number to get gas. He left me at the pump and went back to Serra Chevrolet in Bartlett. He returned, put a half tank of gas in my car. I drive back to the lot and he pulled the seat belt out enough for me to maybe buckle myself. It looked nothing like the other side. Illegal and a safety issue all at once. I then told them to give me a xxxx car to drive and the worst thing I ever done was business at SERARA CHEVROLET in BARTLETT Tn. I do not suggest anyone shop here not ever. Steer clear of this place. Ugh! I’m beyond disappointed and will never ever ever do business with these people again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

I was very happy with my experience!

Fred was very personable. he was able to answer all my questions about the car. Great job explaining the cars options! Thanks you for your assistance in purchasing my new Chevy!

5.0

I was very happy with my experience!

Fred was very personable. he was able to answer all my questions about the car. Great job explaining the cars options! Thanks you for your assistance in purchasing my new Chevy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

CLEAR

The customer service was friendly and courteous and all my need. The technician was knowledgeable and very informative

5.0

CLEAR

The customer service was friendly and courteous and all my need. The technician was knowledgeable and very informative

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

My experience started off Very good, they were friendly

My experience started off Very good, they were friendly and helpful I was excited about the experience, but then it became the normal crappy car buying experience and suddenly they are telling you the price is higher.l price for the same deal. Just be honest upfront and don’t play games, well luckily there is other dealerships that want your business, lost a customer for life. Oh the last thing take the vehicle home for the night it has no gas so put some gas and we will reimburse you, also never happened so I actually lost money trying to purchase from them, just a ave your time and go someplace else.

1.0

My experience started off Very good, they were friendly

My experience started off Very good, they were friendly and helpful I was excited about the experience, but then it became the normal crappy car buying experience and suddenly they are telling you the price is higher.l price for the same deal. Just be honest upfront and don’t play games, well luckily there is other dealerships that want your business, lost a customer for life. Oh the last thing take the vehicle home for the night it has no gas so put some gas and we will reimburse you, also never happened so I actually lost money trying to purchase from them, just a ave your time and go someplace else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

Brand New Car with Trade in

I came in with my dad, I was able to get my Kia Soul traded in with it being fully paid off, and getting a brand new 2023 Chevy Trailblazer with a low pay! I enjoyed how Cecil helped me throughout the whole process especially for a new car it only took 2 hours!

5.0

Brand New Car with Trade in

I came in with my dad, I was able to get my Kia Soul traded in with it being fully paid off, and getting a brand new 2023 Chevy Trailblazer with a low pay! I enjoyed how Cecil helped me throughout the whole process especially for a new car it only took 2 hours!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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4.0

Great experience

Ray McNeely was our salesperson He is very friendly patient and honest Made our experience a great one and we did purchase a vehicle Go see Ray at Serra and purchase the vehicle you have been looking for Thanks Ray

4.0

Great experience

Ray McNeely was our salesperson He is very friendly patient and honest Made our experience a great one and we did purchase a vehicle Go see Ray at Serra and purchase the vehicle you have been looking for Thanks Ray

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Great buying experience

Ray McNeely did a good job of helping us select the to fulfill our requirements. The experience was free of stress and we never felt pressured to select something we didn’t want.

5.0

Great buying experience

Ray McNeely did a good job of helping us select the to fulfill our requirements. The experience was free of stress and we never felt pressured to select something we didn’t want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Serra Chevy Caring Salesman

My husband and I would like to provide an inspiringly positive message for a Great salesman at Serra (AJ). He was punctual and very informative about the vehicle we purchased. He was very courteous and did a great job in providing expert service. He was very professional. We will be referring friends and associates to him because of his positiveness and nice customer friendly attitude.

5.0

Serra Chevy Caring Salesman

My husband and I would like to provide an inspiringly positive message for a Great salesman at Serra (AJ). He was punctual and very informative about the vehicle we purchased. He was very courteous and did a great job in providing expert service. He was very professional. We will be referring friends and associates to him because of his positiveness and nice customer friendly attitude.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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