Reviews
The team at Herring Gear Infinity under the supervision
The team at Herring Gear Infinity under the supervision of Mr Randy Walker was awesome. The alerted maintenance on my vehicle was address as well as diagnosed other issues that I need to address as soon as possible. The technician are highly skilled and knowledgeable and everything done to my car was clearly explained. Great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the fantastic 5-star review! We're thrilled to hear that Randy Walker and our skilled team at Herrin-Gear INFINITI provided you with thorough, knowledgeable service. Addressing your alerted maintenance promptly and clearly explaining additional vehicle needs is part of our commitment to keeping your INFINITI running smoothly and safely. We take pride in offering expert diagnostics and exceptional customer care to every guest. We look forward to continuing to serve your vehicle needs with excellence. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
Brought 2015 Infinity Q60 because car was lugging down to
Brought 2015 Infinity Q60 because car was lugging down to ten miles per hour and engine would not go over 1000 rpm. Service person noted that coolant was leaking on top back of engine. Service technician said transmission needed replacement with used transmission for $6000 and some engine codes indicated engine needed replacement. I declined the repairs and although I paid over $500 for the inspection, the service person deleted a lot of data before giving me an invoice with no diagnostic information. As I left the dealership the temperature gauge was in the red zone. I stopped at a service station and added one gallon of coolant. I took the car to an independent repair shop that replaced a heater hose and replaced a bad battery ground wire that was causing the bad engine codes for a cost of $496 versus the $12000 plus from your service department. I don’t know if the extremely bad analysis by your people was incompetence or intentional but either way I never should have been allowed to drive away without putting at least adding water to my radiator.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely apologize for the disappointing experience you had with our service department. At Herrin-Gear INFINITI, we strive to provide accurate diagnostics and honest recommendations, and it is regrettable that we fell short during your visit. We take your concerns seriously and want to ensure your vehicle is safe and properly serviced. Our Fixed Operations Director, James Ayers, will reach out to discuss your case in detail and work toward a satisfactory resolution. Please feel free to contact our General Manager, Shanehan Westphal, directly by calling 601-985-3304 or emailing me at shanehan.westphal@herrin-gear.com, so we can address your concerns personally and restore your confidence in our service. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
Great service, I called about my screen going black in my
Great service, I called about my screen going black in my 2025 qx80. Taryn did an amazing job getting me in and out and getting my problem fixed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent 5-star review! We’re so glad to hear that Taryn delivered the outstanding service experience you deserve. At Herrin-Gear INFINITI, we understand how important it is to resolve issues quickly—especially with advanced technology like the digital display in your 2025 QX80. Taryn’s quick action and commitment to customer satisfaction reflect our dedication to keeping your INFINITI performing at its best. We appreciate your trust and look forward to continuing to serve all your automotive needs. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
Great service from salesman and other staff.
Great service from salesman and other staff. Friendly and courteous, very knowledgeable. Answered all my questions and provided information on areas that were available to use in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the outstanding 5-star review! We’re thrilled to hear that your experience with our sales team at Herrin-Gear INFINITI was friendly, informative, and professional from start to finish. Our staff takes great pride in delivering a no-pressure, luxury car-buying experience—answering every question and ensuring you feel confident and comfortable. It’s always our goal to provide expert guidance not just during the sale, but also by highlighting all the INFINITI ownership benefits available to you. We truly appreciate your business and look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
Very welcoming!
Very welcoming!! Dealership every one was very hopeful. Very knowledgeable and they made my purchasing experience extremely easy
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the outstanding 5-star review! We’re thrilled to hear that your experience with our sales team at Herrin-Gear INFINITI was welcoming, knowledgeable, and seamless from start to finish. Our goal is to make your car-buying journey as smooth and enjoyable as possible, and we’re proud to offer a pressure-free environment with a team that truly knows the INFINITI brand inside and out. We appreciate your trust in us and are honored to have helped you find the perfect vehicle. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.
Great service, Tricia our service advisor is excellent
Great service, Tricia our service advisor is excellent and the management is great as well!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your outstanding 5-star review! We're thrilled to hear that Tricia provided excellent service and that our management team met your expectations. At Herrin-Gear INFINITI, we are committed to delivering top-tier service and customer care for every visit. We appreciate your trust and look forward to serving you again for all your INFINITI maintenance and repair needs. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
Jerry Jones handled my JX35 Infiniti with thoughtfulness.
Jerry Jones handled my JX35 Infiniti with thoughtfulness. The transmission fluid had no been checked at 90,000 miles- this was done along with the schedule 1 care (oil & filter) plus wheel alignments. Great complimentary car wash! Overall very good job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your fantastic 5-star review! We're glad Jerry Jones provided thoughtful and thorough service for your INFINITI JX35, including the important transmission fluid check, scheduled maintenance, and wheel alignments. We take pride in delivering comprehensive care to keep your vehicle running smoothly, and we’re happy you enjoyed the complimentary car wash as well. Your satisfaction is our priority at Herrin-Gear INFINITI. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
Friendly people down to earth, randy very helpful right
Friendly people down to earth, randy very helpful right on what's needed and future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star review! We’re delighted to hear that Randy, Samantha, and Payne provided you with a friendly, down-to-earth, and helpful service experience at Herrin-Gear INFINITI. Our team is committed to delivering expert care and clear communication to ensure your INFINITI stays in peak condition. We appreciate your trust and look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
Tricia is absolutely awesome.
Tricia is absolutely awesome. Loved everything about this experience Infinity has always treated us like royalty
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful 5-star review! We're delighted to hear that Tricia provided an awesome experience and that you feel treated like royalty at Herrin-Gear INFINITI. We strive to deliver exceptional service and make every visit special for our valued customers. We look forward to continuing to serve you and your INFINITI with the care and attention you deserve. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares
I appreciate Jerry keeping me informed on the progress of
I appreciate Jerry keeping me informed on the progress of my car. Very professional. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic 5-star review! We're glad Jerry provided you with professional service and kept you well-informed throughout your vehicle’s service process. At Herrin-Gear INFINITI, we prioritize clear communication and top-quality care to ensure your complete satisfaction. We appreciate your trust and look forward to serving you again. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares