Toyota on Nicholasville

I leased a 2012 Rav4 from Toyota On Nicholasville in July in Nicholasville, KY. My car salesman was Chuck Sweetser. He made the car buying process very easy. He explained all the pricing options very well and easy to understand. The thing that I really liked was Chuck was not pushy and let me decide if I wanted the SUV. Chuck knew all the specs on the vehicle and helped me find what I needed. I would highly recommend Chuck as your next car salesman. and dealing with Toyota on Nicholasville. I love my Rav4!

Chuck Sweetser sold me my 2012 Rav4 last week. He came highly recommended from other friends who also bought from him. He made the experience easy and more than fair! I would love for others to also use him; he deserves the business!

Easy to deal with, great facilities, professional sales staff and managers. I had a great experience and recommend shopping here 1st. I will buy here again.

I visited Toyota on Nicholasville back on 6/29/12 and I must say I was very impressed. I hate shopping for cars and dreaded the trip but let's face it I had to have a car. When I entered the showroom I was greeted by a lady salesperson. She was eager to assist me and the entire transaction went smoothly from there. I ended up purchasing a certified Camry and have been happy with my new car. I have recommended this dealership to my close friends and family and would recommend it everyone.

I purchased a pre-owned car from Toyota on Nicholasville a few months ago. My salesperson was Crystal Parson. This was one of the best car buying experiences I can remember. She was able to answer all my questions and had a genuine concern for my needs. I was trading in a Dodge Charger and wanted to get away from that type of vehicle and into a more comfortable ride. I feel the negotiations went well. I highly recommend this dealership on the professionalism and knowledgeable salesperson I had and let me say the facility is top notch. I will be back when the time comes to purchase another car but in the mean time I am eager to try their service dept. for my complimentary oil change.

I recently visited Toyota on Nicholasville around 4:00 on a Sat. I spoke with a very nice man who was willing to work with me and my children. I told him my budget and want I was interested in the 4Runner or Highlander. We drove a few of the 4Runners, but they were high priced with few "bells and whistles- no power seats, for 29,000. I mentioned a Highlander I was never shown one for comparison, before I knew it-it was 9:00 my family was ready to leave I said I would be back on Sun. He asked me to wait came back with a 2012 4Runner, 3rd seats. Never disclosed the price but did talk about the leasing options. I have a family member that works at the factory which I mentioned several times to inquire about special discounts. Anyway, I agreed to the payment which was still over the budget that I talked to him about. Drove it home, brought it back the next day before they opened to cancel the deal- offered to pay car rental, mileage, etc. Was told sorry about your luck, but he was willing to help me get out of it by trading it back in. Very high pressured sales pitch, non-disclosure of the actual price of the vehicle. To top it all off- I wanted to pay for the GAP insurance, did not want it in the financing so I paid for that with a credit card. I contacted my insurance company which offers exactly the same benefit for a fraction of the cost. I called Toyota finance dept. for over a week never could get a response even with left messages. I had to have leather installed in the new car, so I personally went to speak with the finance officer- who was the person that I completed the paperwork with - who claimed that I was making a very bad decision and that I couldn't get my credit card reimbursed that it would be added on the end of the pay-off. So I thanked him for his opionion, and asked for a copy of our paperwork and a cancelation form for the GAP insurance- I had already consulted with the corporate office, and they informed me of how I need to proceede. I completed the paperwork myself, faxed it in and requested the reimbursement come to my address- within a week I did get my check. Toyota's reputation sales itself , but I will never refer people to that dealership.

We had shopped three other Toyota dealers for our new Prius and Toyota on Nicholasville beat the other dealers almost a thousand dollars on the price. The buying process was quick and painless (and I HATE buying cars--so that says a lot) and they were very flexible. When it's time for my husband to replace his car, we will head to Toyota on Nicholasville.

I recently tried to purchase a vehicle form this dealership. We made a deal on this car on a friday they ran my credit and the deal they told me was good to go. They told me they would call me the very next day with the paperwork and we would be ready to sign. I waited and waited with no response I called them to find out they had sold the car. Very bad business in my opinion. To make up for their mistake they tried to sell me a new car? The people were very nice but they obviously don't stick to their word.

This was the worst experience I have ever had with a car dealer. The simple story was that they had a used vehicle that I was interested in. I dealt with a salesman that was very nice and we eventually came to an agreement on price that his managment approved. I was told to go online and fill out some forms that would reserve the car for me which I did. This all occurred Friday afternoon. The plan was for me to wire them the money on Monday morning to pay for the vehicle. Saturday morning someone else was interested in the vehicle and they sold it to them even though we had an agreed to deal and I filled out the online forms that they told me that I needed to do. I am a 49 year old man with an annual income of $200K and flawless credit history. I'm sure someone offered them more money than I did and they sold it. Trust is a very important trait I expect someone to show me when they want my business. Obviously their word means nothing.