Jack Kain Ford

Everything was handled with the customer in mind. I would definitely return with my service vehicle.

I made an appointment, something came up so I called and they were able to push it back later in the day. They were very accommodating and helpful.

I made an appointment, something came up so I called and they were able to push it back later in the day. They were very accommodating and helpful.

Great experience. That's as much as you are getting from me. Stop texting me. Ridiculous

Had emergency issue with a tire. Went above and beyond to take care of my problem

The customer service was extremely helpful and very nice to work with as well as keeping me well informed every step of the way.

Great communication through the process of resolving involved issues with my vehicle. Persistence in properly diagnosing and repairing the vehicle.

I really want to like Kain Ford because they are local and convenient. I struggle to be happy with my service experience almost every time. My door locks freeze every time the temp drops below 28. I asked to have them look at it and perform the same TSB or Recall that had been done on my last two F150’s because I either get locked out or locked in when this happens. Since they could not reproduce the problem they charged me $195 for diagnostic fee and sent me home. I then went to church 2 days later and was locked in my truck again having to crawl over the console to get out. The next day I had to get a ride to the airport because I could not get into my truck. That time I recorded a short video and sent it to Kaitlin after calling her to show that this is a problem. She did call back to tell me that the shop foreman said it looked as though the seal was frozen and not the mechanism. I have been driving a vehicle for 38 years and have lived in much colder climates than this. I know how to open a door. Just today I was locked out of and in my truck as the temperature was in the low 20s. I have recorded that as well and would love to share if you care. I need this fixed as I travel weekly and cannot operate like this. Trust me, it is not my imagination, nor is it a frozen seal.

We have delt with Jack Cane before and each time they treated us like family, keep up the great work. Thsnks

Everett took good care of me from beginning to end. He was always careful to offer suggestions and choices, but I never felt I had to go one way or the other. Same goes for Max. I appreciated Bill sending me a message early on, and then making a point to introduce himself to me at the end.