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Reviews
Be wary if you get pre-approval before you go car shopping here. They will still run your credit report despite verification from a bank or credit union. I had 2 hits on my report on the same day, and even got a denial letter for a loan, even though I was not applying there and did not give my permission. I also had a problem with Brian Delcid, a business manager, who made a very rude comment that even my sales rep found inappropriate. I wrote a letter to the General Manager (Marcello) right after it happened, and I have still not heard back about my credit pull, which was done without my permission, or about Brian's behavior. This was over a month ago. Now I'm forced to take action to protect my rights against unfair practices. This dealership has gone downhill! I can't help but think what Steve & Rick Germain would say if they were still more involved.
Be wary if you get pre-approval before you go car shopping here. They will still run your credit report despite verification from a bank or credit union. I had 2 hits on my report on the same day, and even got a denial letter for a loan, even though I was not applying there and did not give my permission. I also had a problem with Brian Delcid, a business manager, who made a very rude comment that even my sales rep found inappropriate. I wrote a letter to the General Manager (Marcello) right after it happened, and I have still not heard back about my credit pull, which was done without my permission, or about Brian's behavior. This was over a month ago. Now I'm forced to take action to protect my rights against unfair practices. This dealership has gone downhill! I can't help but think what Steve & Rick Germain would say if they were still more involved.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re sorry to hear that your experience did not meet expectations. Our team has attempted to reach out to discuss your concerns and would appreciate the opportunity to speak with you directly. Please contact me at your convenience so we can review your experience further. Thank you. Best Regards, Marcello Frustaci General Manager 614-868-0300 mfrustaci@germaincars.com
Had a great experience working with Andy. He never made me feel pressured or oversold, and he helped me find a car that fit what I was looking for. Was straightforward and upfront in walking through the pros and cons which built a lot of trust. The whole process was very smooth and efficient, and I was able to drive off with the car much faster than expected. Would highly recommend working with him.
Had a great experience working with Andy. He never made me feel pressured or oversold, and he helped me find a car that fit what I was looking for. Was straightforward and upfront in walking through the pros and cons which built a lot of trust. The whole process was very smooth and efficient, and I was able to drive off with the car much faster than expected. Would highly recommend working with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Andy is wonderful and we're so happy he made the whole experience so easy, honest, and stress-free! Walking you through the pros and cons to help find exactly the right fit and getting you out the door faster than expected, that's Andy at his best. Thank you so much for the kind words and the recommendation, we can't wait to see you again! Best Regards, Marcello Frustaci General Manager
The service here is always extremely professional and accommodating, Working with Tara Farmer Represented Germain's Quality of professionalism With a human touch,
The service here is always extremely professional and accommodating, Working with Tara Farmer Represented Germain's Quality of professionalism With a human touch,
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
D Lg, We are delighted to hear that Tara provided you with the professional and personable experience that Germain is known for. Her ability to combine a high standard of service with a genuine human touch is something we are truly proud of. We will be sure to pass along your kind words to her. We look forward to welcoming you back! Best Regards, Marcello Frustaci General Manager
Mrs Wilson is very professional, throughout and experience advisor. She has took care of me.
Mrs Wilson is very professional, throughout and experience advisor. She has took care of me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jimi, Thank you for your feedback. We’re pleased to hear that Mrs. Wilson provided professional, thorough, and experienced care throughout your visit. Best Regards, Marcello Frustaci General Manager
Very much on-time. Accuarate in work estimates. Waiting area is conducive for customer relaxation.
Very much on-time. Accuarate in work estimates. Waiting area is conducive for customer relaxation.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so pleased to hear that your service was completed on time, the work estimates were accurate, and that you found our waiting area comfortable. We appreciate you sharing your experience. Best Regards, Marcello Frustaci General Manager
You are always there for me, you know that I depend on your experience. If you find something which we didn't expect, you consult me before it is replaced or repaired.
You are always there for me, you know that I depend on your experience. If you find something which we didn't expect, you consult me before it is replaced or repaired.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Taeme, We are truly grateful that our team consistently provides the dependable, consultative service you rely on, always discussing unexpected findings with you before proceeding with any repairs or replacements. Your kind words have been shared with the entire service department. We sincerely appreciate your loyalty and look forward to being there for you whenever you need us. Best Regards, Marcello Frustaci General Manager
Linda was great! Got me everything I ask for. Process was fast and easy. Love my truck
Linda was great! Got me everything I ask for. Process was fast and easy. Love my truck
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Anthony, It’s wonderful to know that Linda delivered an efficient, smooth experience and helped you get exactly what you were looking for. We’re glad to hear you love your truck! Best Regards, Marcello Frustaci General Manager
We drove from Florida to buy our new 2026 Toyota Tundra 1794. I saw this vehicle online, I asked if the vehicle was available and Sulayman Nyang called me back right away. I explained to him we wanted to trade our 2023 Toyota Tundra Platinum and I wanted to know if we could make the deal over the phone and he said yes. This made our purchase very easy. I sent pictures of our current truck, within a short amount of time he replied back with a great price and trade in allowances for ours. We agreed on the price and we drove from Florida to Ohio to make the purchase. Once we arrived he greeted us at the door, we were in and out within a few hours. We could not be more pleased! Sulayman made our buying experience a pleasure. Thank you!!!
We drove from Florida to buy our new 2026 Toyota Tundra 1794. I saw this vehicle online, I asked if the vehicle was available and Sulayman Nyang called me back right away. I explained to him we wanted to trade our 2023 Toyota Tundra Platinum and I wanted to know if we could make the deal over the phone and he said yes. This made our purchase very easy. I sent pictures of our current truck, within a short amount of time he replied back with a great price and trade in allowances for ours. We agreed on the price and we drove from Florida to Ohio to make the purchase. Once we arrived he greeted us at the door, we were in and out within a few hours. We could not be more pleased! Sulayman made our buying experience a pleasure. Thank you!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shannon, Thank you so much for driving all the way from Florida to purchase your new 2026 Tundra 1794 with us! We're absolutely thrilled that Sulayman Nyang made the process so easy and efficient for you. Handling everything over the phone, getting you a fantastic deal on your trade-in, and making sure you were in and out quickly when you arrived, that's the kind of service we love to deliver! We're so happy you had such a great experience, and we hope you're absolutely loving your new truck. Safe travels and thank you for choosing Germain Toyota of Columbus! Best Regards, Marcello Frustaci General Manager
Chris Curtis is my service advisor and has been for quite a while. He returns my calls in a prompt manner. I trust his advice on my Camry and my Corolla. W ill service my cars there again. Chuck Lockard
Chris Curtis is my service advisor and has been for quite a while. He returns my calls in a prompt manner. I trust his advice on my Camry and my Corolla. W ill service my cars there again. Chuck Lockard
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chuck, Thank you for sharing your experience with Chris Curtis. We’re delighted he has been your trusted service advisor for quite some time, returning calls promptly and providing reliable advice for both your Camry and Corolla. We look forward to continuing to service your vehicles. Best Regards, Marcello Frustaci General Manager
My Service Writer Tara F is knowledgeable and easy to work with. She helps keep my truck running like new.
My Service Writer Tara F is knowledgeable and easy to work with. She helps keep my truck running like new.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mitch, We're so glad Tara F is knowledgeable and easy to work with! Keeping your truck running like new is exactly what we aim for. Thanks for this wonderful recognition! Best Regards, Marcello Frustaci General Manager