Reviews
The people are all so very nice and the salesman Christan
The people are all so very nice and the salesman Christan was very helpful and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Peggy, Your support shines as bright as five stars! See you again soon! Thank you! - Ken Ganley Subaru Wickliffe
Hello Peggy, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. We are always more than happy to assist you if anything else comes up. Take care!
Jason Caja has exceptional customer service and an asset
Jason Caja has exceptional customer service and an asset to the team! Thank you for your attention to detail and follow through on service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting Jason's exceptional service at Ken Ganley Subaru Wickliffe! We're delighted to know his attention to detail and follow-through made a positive impact on your experience. We appreciate your feedback!
My salesperson was extremely knowledgeable and managed my
My salesperson was extremely knowledgeable and managed my needs with true professionalism. The team was great. We would recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. We are always more than happy to assist you if anything else comes up. Take care!
I felt that everyone I talked to was very considerate and
I felt that everyone I talked to was very considerate and truly wanted to help me find my best fit vehicle! They truly went the extra mile by going to another dealership to get the car that I loved!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Wonderful overall experience.
Wonderful overall experience. Joy was a blast to work with. Her superior knowledge on our 2025 Crosstrek was truly outstanding. Joy spent a great deal of time assisting us and bonding us with our new vehicle. Joy helped us change some important settings and showed us all the features of our new vehicle. Mike contacted me on the phone, and he was a pleasure to do business with. Brandon made the paperwork signing process simple and relaxing. We really enjoyed the laid-back but technically savvy ambiance of this wonderful dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with us at Ken Ganley Subaru Wickliffe! We're delighted to hear that Joy, Mike, and Brandon made the process smooth and enjoyable. Enjoy all the features of your new 2025 Crosstrek!
The buying and financing went great.
The buying and financing went great. After that the delivery and prep was terrible. My vehicle wasn't ready when promised. They had 3 days to get my vehicle cleaned and ready for delivery. The previous owner still owes the dealership a second set of keys to be delivered to me, and as of this writing I don't have them. Our salesman more or less told me I need to buy and pay for it out of my pocket if I want a second set of keys. That costs $300.00. I was told by a assistant mgr. that they contacted the previous owner numerous times to resolve this issue with no response. The previous owner DID NOT fulfill their obligations.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Sarah Lapuma, at Slapuma@ganleyauto.com or (440) 585-1000 and we will do our best to make this better.
Everyone there was friendly.
Everyone there was friendly. It was a relaxed atmosphere and the sales ream were well informed about their products.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Charkadams! We're delighted to hear that you enjoyed the friendly and relaxed atmosphere at Ken Ganley Subaru Wickliffe. Our team takes pride in being well-informed and providing a great experience!
Salesperson Joy Talor was fabulos in helping me navigate
Salesperson Joy Talor was fabulos in helping me navigate my purchase. Love my car. It is my third car working with this salesperson and l’m grateful for her assistance. I believe the Ganley company works to make sure their company gives their customers a fair and honest deal. Thanks to Ganley and thanks to Joy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're delighted to hear that Joy provided fabulous assistance during your purchase at Ken Ganley Subaru Wickliffe. We appreciate your continued trust in our team and hope you enjoy every moment with your new car!
I have been a Subaru owner for the past 15+ years and
I have been a Subaru owner for the past 15+ years and have been very satisfied with their service department and the two Foresters that I have owned.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
James, we're delighted to hear about your long-term satisfaction with Ken Ganley Subaru Wickliffe and our service department! Thank you for being a loyal Subaru owner.
Very good service.
Very good service. I will be using yor service in the future. I will recommend you dealership to my friends. Thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bubby, thank you for the wonderful feedback! We're delighted to hear that you're planning to return and recommend Ken Ganley Subaru Wickliffe. We look forward to serving you again in the future! Safe travels!
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!