Reviews
Easy to make an appointment for service.
Easy to make an appointment for service. Service took the time to explain what the car needed done after the inspection and went over the price and the time the car would be finished.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Clehotsky, we're delighted to hear that our Ken Ganley Subaru Wickliffe team made your service appointment smooth and informative. Thank you for sharing your experience with us!
After going to another dealership to find a pre-owned
After going to another dealership to find a pre-owned Subaru, I was refreshed by the complete opposite experience I had at Ken Ganley. Anthony actually listened to what I wanted and could sense that I was a customer who didn't want to be "sold" to. Everyone at Ken Ganley was genuinely nice and helpful. I appreciate the great experience opposed to my first experience at another dealership where I was treated like a number and told that the price I saw online was going to be MORE of I paid in cash instead of financing! At Ken Ganley, the price was the price whether I paid cash or financed, plus they made sure the car was in tiptop shape and had everything I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Anthony and the team at Ken Ganley Subaru Wickliffe provided you with a refreshing and genuine car-buying experience. It's great to know we could meet your needs without any pressure. Thank you for choosing us!
Hello, thank you; we appreciate your feedback! Thank you so much again for your feedback! We hope you have a great day!
He was condescending and extremely pushy, getting very
He was condescending and extremely pushy, getting very argumentative when asked to explain added fees and high prices. Also gave much higher number only to immediately cut it by 30% just to see how high we would go. Would not even take "we"ll think about it" as an answer depsite us continually saying we weren't making a deal that night as we needed to think about our $30000+ purchase/lease, not to mention it was already past 7 and had wasted a lot of time (there for over 2 hours) while they fussed with trade-in numbers when we never needed to know or trade it in that day.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Great buying experience!
Great buying experience! They answered all of my questions and gave me alot of useful information. I would definitely buy here again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We're delighted to hear that our team at Ken Ganley Subaru Wickliffe provided a great buying experience. We look forward to seeing you again in the future!
Pleasant experience.
Pleasant experience. We had already made up our mind on the model/ brand . Jefff was knowledgeable and great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Jeff provided a pleasant experience at Ken Ganley Subaru Wickliffe. Thank you for choosing us, and we hope you're enjoying your new vehicle!
I like there services they know how to treat people and
I like there services they know how to treat people and they have good c
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi John! Thank you for leaving us this five-star review and for your kind words about our service team at Ken Ganley Subaru Wickliffe! We'll see you next time!
Took good care of me from start to finish.
Took good care of me from start to finish. Help resolve all issues with our deal. Would buy from them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that you had a seamless experience with us at Ken Ganley Subaru Wickliffe. It's great to know our team took good care of everything for you. We look forward to assisting you again in the future! Safe travels!
Staff was good to work with, no pressure, professional.
Staff was good to work with, no pressure, professional. Nice dealership. Thorough introduction to the new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that you had a positive experience with our team at Ken Ganley Subaru Wickliffe! It's great to know the staff made your visit enjoyable and informative. Enjoy your new car, and thanks for choosing us!
Ken was helpful, efficient, and easy to get a hold of
Ken was helpful, efficient, and easy to get a hold of with questions. He even offered to help with set up after the car purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kathleen, we're delighted to hear that Ken provided such helpful and efficient service at Ken Ganley Subaru Wickliffe. Enjoy your new car!
The Service staff are outstanding!
The Service staff are outstanding! I always feel that my Forester is in great hands.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting the Ken Ganley Subaru Wickliffe team with the care of your Forester! We appreciate your support and look forward to seeing you at your next visit!