Reviews
Joe was wonderful to work with made it super easy.
Joe was wonderful to work with made it super easy. Was quick with any problems along the way
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate the shoutout to our team, Jon! Thank you for visiting Ken Ganley Subaru Wickliffe!
Came for an oil change and tire rotation, everything was
Came for an oil change and tire rotation, everything was great from the time I pulled in and exited. Friendly staff and good coffee! I was out by the time promised! Thank you, Scott
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scott, we're delighted to hear that your visit for an oil change and tire rotation went smoothly at Ken Ganley Subaru Wickliffe. Our team is always here to provide friendly service and good coffee! Thanks for the kind words!
Although I had to wait longer than usual, the service rep
Although I had to wait longer than usual, the service rep kept updating me regularly. He was very cordial and apologetic for the slight inconvenience. I will continue to have my Subaru serviced there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, thank you for your patience and understanding! We're glad to hear our team at Ken Ganley Subaru Wickliffe kept you informed throughout the process. We look forward to seeing you again for future service visits!
Today I waited while I got the oil changed in my
Today I waited while I got the oil changed in my CrosstrekSubaru . The wait was pleasant and I couldn?t help but notice that the waiting area was comfortable and clean and well stocked with several types of coffee. And did I mention that it was very clean and orderly. That?s very important to me. The young woman in charge came out several times, checking to make sure that everything was clean and well stocked, wiping counters, and making fresh coffee. Very impressive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathleen, we're delighted to hear that you had a pleasant experience during your visit at Ken Ganley Subaru Wickliffe. It's great to know our team and facilities met your expectations for cleanliness and comfort. Thank you for sharing!
I got a warm welcome from the service manager and
I got a warm welcome from the service manager and received regulars text updates regarding my repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that our service team at Ken Ganley Subaru Wickliffe made you feel welcome and kept you informed with regular updates. Thank you for sharing your experience! Safe travels!
Brian Buehner was a pleasure to work with.
Brian Buehner was a pleasure to work with. I told him at the start that I did not want any pressure to buy. He was very considerate and followed up with appropriate and not too pushy. I really appreciated that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Brian at Ken Ganley Subaru Wickliffe! We're glad to hear he provided a considerate and pressure-free environment. We appreciate your feedback and hope to see you again in the future!
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. Please don't hesitate to reach out if there's anything additional we can do for you.
Absolutely great experience with this dealer .
Absolutely great experience with this dealer . Staff was extremely respectful of my time and didn?t push me into something I didnt want
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tyler, we're delighted to hear that you had a great experience with our team at Ken Ganley Subaru Wickliffe. Thank you for sharing your feedback and trusting us with your car needs! Enjoy your new ride!
Very easy.
Very easy. Very quick to get me checked in for scheduled oil change and maintenance on my Subaru. Jason kept me updated at every step and made sure I was comfortable while I waited.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Daniel, we're delighted to hear that Jason and the team at Ken Ganley Subaru Wickliffe made your service visit smooth and comfortable. We look forward to serving you again! Have a great ride!
Everyone that I encountered were friendly, courteous,
Everyone that I encountered were friendly, courteous, and professional. The service performed on my vehicle was completed in a timely manner. I was pleased with my experience there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
GANLEY SUBARU East is clean, well organized, well stocked
GANLEY SUBARU East is clean, well organized, well stocked and full of friendly capable and kind people
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you for highlighting the cleanliness and organization at Ken Ganley Subaru Wickliffe! We're delighted to hear that our team made a positive impression with their friendliness and capability. We appreciate your support!