Reviews
Julia was very thorough and guided us through the
Julia was very thorough and guided us through the selection process. She maintained good communication and made the purchasing process easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. Please let us know if there is anything else we can do for you; we are more than happy to help!
Although there was a little struggle, I’m very happy with
Although there was a little struggle, I’m very happy with how I was treated and how I was helped. Me and my girlfriend both bought cars. Although I had to wait for them to transfer mine from Michigan. Be ware they only take 5000 dollar card transactions maximum, I encountered some issues with this. But my sales person Joy was such a great trooper she even despite my anger and attitude took me to work the next morning and then I finally got the car and I couldn’t be happier. The dealership also tends to list sales price and not msrp but they will work with you on your trade in as best as possible. I’m happy with my experience, Joy even continues to answer my questions even after the sale.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us at Ken Ganley Subaru Wickliffe! We're glad to hear that Joy went above and beyond to assist you, even amidst some challenges. We appreciate your patience during the process and are delighted you're happy with your new car. If there's anything else we can do for you or if we can answer any more questions, please feel free to reach out!
It was a complicated tranaction, since the car was
It was a complicated tranaction, since the car was purchased online and had to be shipped to us, but everyone at the dealership was patient and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that our team at Ken Ganley Subaru Wickliffe was able to assist you with your online purchase and shipping process. Thank you for trusting us, and we hope you're enjoying your new car!
Very professional and efficient.
Very professional and efficient. Jeff leovic my salesperson handled my transaction professionally with no xx and explained everything
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad to hear that Jeff provided professional and efficient service at Ken Ganley Subaru Wickliffe. We appreciate your feedback and hope you're enjoying your new vehicle!
We ran a straightforward computer diagnostic test and
We ran a straightforward computer diagnostic test and changed the oil and rotated my tires. The diagnostic test didn't reveal any stored codes, so these issues will need to wait. The service process has been upgraded with enhanced IT technology. Brendan and I had a long discussion about options and likely outcomes before the mechanics started.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thanks for sharing your experience with us at Ken Ganley Subaru Wickliffe. We're glad to hear that Brendan was able to discuss options and outcomes thoroughly with you. If there's anything else we can assist you with in the future, just let us know!
Gino was very helpful, took his time in explaining
Gino was very helpful, took his time in explaining things, made good suggestions, and most importantly to me wasn’t pushy. I came in with the intent of looking at a used Outback and ended up leaving with a new Outback Touring XT. How the heck did that happen???? When we went for a test drive Gino took me on a route with many different conditions to test acceleration, handling, stability, and ride. He also point out many of the features to use while test driving. The pre-owned and new lot were very clean and well organized. I’ve been to dealers where they were unorganized and chaotic. The pre-owned building was clean and airy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Gino provided such a helpful and informative experience at Ken Ganley Subaru Wickliffe! It's great to know you found the perfect Outback Touring XT, and we appreciate your feedback on our facilities. Enjoy every mile in your new ride!
Gino was amazing!
Gino was amazing! He helped me get the car my heart was set on. Not only was he knowledgeable but friendly and so helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Gino provided such a knowledgeable and friendly experience at Ken Ganley Subaru Wickliffe! Thank you for sharing your positive feedback, and enjoy your new car!
Everyone was very friendly.
Everyone was very friendly. When in for express service, initially said 1 1/2 hours. Did it in 45 minutes. Debris from check of cabin filter was left on the floor. Not bad but I expect better from a dealer.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Mike, thank you for the review. It's great to hear that our team at Ken Ganley Subaru Wickliffe was friendly and efficient during your visit. We appreciate your feedback regarding the debris and will make sure it gets shared with the team so we can improve in this area moving forward. Thanks again!
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Great service better than expected.
Great service better than expected. Will be using them in the future very friendly staff
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for giving our Ken Ganley Subaru Wickliffe team the opportunity to earn your business! We appreciate your kind comments and look forward to seeing you again in the future. Take care!
Very pleasant experience people friendly easy to work
Very pleasant experience people friendly easy to work with glad we stopped there thanks to Jeff especially
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Jeff and the team at Ken Ganley Subaru Wickliffe made your visit enjoyable! Thank you for choosing us, and we hope to see you again in the future.