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Medina Auto Mall

(411 reviews)
Visit Medina Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (330) 441-4453 (330) 441-4453
Used (330) 591-4401 (330) 591-4401
Service (330) 241-4905 (330) 241-4905

Reviews

(411 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Medina Auto Mall from DealerRater.

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Leasing my fourth car from Medina.

Leasing my fourth car from Medina. Adam is the best always upfront with pricing and availability. Makes the process fast and as easy as possible! Definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everything went as smooth as possible.

Everything went as smooth as possible. Kris was a great salesperson and did not push us at any time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No complaints!

No complaints! I went looking for a true zero down lease with reasonable payments, and that's what I got!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I appreciate a dealership that will talk numbers over the

I appreciate a dealership that will talk numbers over the phone, especially since we live 2 hours away. I worked with Ryan most of the week over phone and text and we settled on some numbers that my wife and I were comfortable with. We went up on a Saturday, test drove the truck, signed paperwork and were heading home in a little over an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Came in late on a Friday after 4pm to look at CT5v told

Came in late on a Friday after 4pm to look at CT5v told the salesperson Aubrey I had about 30 minutes to take a quick drive but only had 30 minutes. She worked extremely fast and I drove the car, had a brief discussion and I left. We were able to discuss a deal through text and quickly agreed. I came in Monday and picked up the vehicle. I bet total time for the 2 visits was 90 minutes. Overall a great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The salesman Justin was awesome.

The salesman Justin was awesome. He found the exact car we wanted and kept us informed. He was wonderful in explaining everything to us about the car as well. Would highly recommend Medina Auto Mall!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

October 13th I requested to see a few trucks that were

October 13th I requested to see a few trucks that were listed. What a pathetic excuse for auto dealership, more like a con artist convention. I set up an appointment on a Saturday for a time I could be there 9am Yet the truck I requested wasn’t ready, the salesman wasn’t there. Waiting, walking around looking everything priced like new yet used. So finally a so called salesman gets the keys to what I thought was the trucks I wanted to see. Was I mistaken. Nothing what the advertisement said NOTHINg! Then they bring out 2 keys one going to a truck that is filthy has 918 miles (so called runner). Ok let us see the other. Push the panic button or lock button nothing, no sound. Hundred trucks no sound. Ok where are the trucks I requested to see. You test this one. After all said done I drove it home after the agreement it just doesn’t feel right. I got railroaded paying for a new truck that isn’t new. Sale price ended up higher, then advertised and nothing advertised was true. Lawyering up. I will be posting this every week. Talking to the financial institution they go through offering a little incentive yet you will pay more. Don’t trust this garbage excuse for a dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Consumer response

Medina Auto Mall is trash. Plain and simple. I will never recommend this 70’s con artist of a dealership

I could not be more pleased with the kindness and service

I could not be more pleased with the kindness and service I received from everyone at Medina Auto Mart. My salesman, Donnie was efficient and personable. Thank you for a wonderful experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My sales person Haley Wheeler did a great job.

My sales person Haley Wheeler did a great job. The whole experience was very smooth, no high pressure sales. I’m very pleased with the experience and I would recommend the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My 5 star rating is SOLEY based on the young salesman

My 5 star rating is SOLEY based on the young salesman Brandon!! He answered my questions, and heard my needs. He didn't insert his own desires, NOT ONE TIME! I didn't feel "sold" or cheated on single time. Even when things weren't as promised he was open, honest and helpful! I wanted to walk away from the deal, but his truthfulness made me stay. The car so far is solid, and I drove it 600 miles immediately after I purchased. I'd buy another car from there based off my current experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.