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Montrose Ford

(1,196 reviews)

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(1,196 reviews)

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Matt was very knowledgeable and professional and he made

Matt was very knowledgeable and professional and he made the experience very easy and I am very happy with the outcome. I would highly recommend and I will be going back in the future for my business vehicles

Matt was very knowledgeable and professional and he made

Matt was very knowledgeable and professional and he made the experience very easy and I am very happy with the outcome. I would highly recommend and I will be going back in the future for my business vehicles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Drew, we're delighted to hear that Matt made your experience smooth and satisfying at Montrose Ford of Fairlawn. Thank you for recommending us, and we look forward to assisting with your future business vehicle needs!

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Rick, from the service department, always takes great

Rick, from the service department, always takes great care of me. He and Matt from sales give Montrose Ford a feeling of family. They are good people with an excellent work ethic. Keep up the good work guys. See you soon for another tire rotation.

Rick, from the service department, always takes great

Rick, from the service department, always takes great care of me. He and Matt from sales give Montrose Ford a feeling of family. They are good people with an excellent work ethic. Keep up the good work guys. See you soon for another tire rotation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Matthew, we're delighted to hear that Rick and Matt have made you feel like family at Montrose Ford of Fairlawn. Thank you for your kind words, and we look forward to seeing you again soon!

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I was misled by the salesman, Alex and the financing

I was misled by the salesman, Alex and the financing department. They completely lied to me and railroaded me on my purchase. Now i have to take legal action to make things right. I highly recommend you go to another Ford dealership not Montrose Ford

I was misled by the salesman, Alex and the financing

I was misled by the salesman, Alex and the financing department. They completely lied to me and railroaded me on my purchase. Now i have to take legal action to make things right. I highly recommend you go to another Ford dealership not Montrose Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Derick, I'm sorry to hear about your experience and the frustration it has caused. We take such matters seriously and would like to address this situation with you directly. Please reach out at your earliest convenience so we can work towards a resolution. Thank you, Matt Stringer - General Manager - mstringer@gomontrose.com

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I was very happy with Montrose Ford, Akron, Ohio.

I was very happy with Montrose Ford, Akron, Ohio. The staff and my salesman were all great to work with. I feel they gave me a very fair market value on my trade in and also gave me a great price on my new purchase. I will definitely be dealing with Montrose again.

I was very happy with Montrose Ford, Akron, Ohio.

I was very happy with Montrose Ford, Akron, Ohio. The staff and my salesman were all great to work with. I feel they gave me a very fair market value on my trade in and also gave me a great price on my new purchase. I will definitely be dealing with Montrose again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

James, we're delighted to hear you had a great experience with our team at Montrose Ford of Fairlawn! Thank you for your kind words and we look forward to assisting you again in the future. Until then, take care and enjoy your new vehicle!

Consumer response

I have to give credit to John Neogette, he was a great guy and has taken up a lot of his time to help me get acclimated to all the bells, whistles and electronics on my car. I couldn't have done it with him. Jim

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Very nice facilities, great people to work with and very

Very nice facilities, great people to work with and very accommodating. Was treated very well and was given a very fair deal on the car i purchased from them.

Very nice facilities, great people to work with and very

Very nice facilities, great people to work with and very accommodating. Was treated very well and was given a very fair deal on the car i purchased from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jim, we're glad to hear you enjoyed your experience at Montrose Ford of Fairlawn and found our team accommodating. Thank you for choosing us and sharing your feedback!

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Again.

Again...great service from Montrose Ford! They picked up my car and delivered it back to me in a few hours. Everyone at Montrose Ford are professional and very knowledgeable. Don't hesitate to have them service your car!

Again.

Again...great service from Montrose Ford! They picked up my car and delivered it back to me in a few hours. Everyone at Montrose Ford are professional and very knowledgeable. Don't hesitate to have them service your car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Valerie, thank you for your continued trust in Montrose Ford of Fairlawn! We're delighted to hear that our team provided professional and efficient service. We look forward to assisting you again in the future! Safe travels!

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Very professional and friendly, they had my car completed

Very professional and friendly, they had my car completed in half the time that was quoted

Very professional and friendly, they had my car completed

Very professional and friendly, they had my car completed in half the time that was quoted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, Regina! We look forward to seeing you again! - Montrose Ford of Fairlawn

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VERY EFFICIENT ALLLLLLWAYS TAKE CARE OF ME VERY

VERY EFFICIENT ALLLLLLWAYS TAKE CARE OF ME VERY POLITE AND PRECISE I AM VERRRRRY GRATEFUL AND THANKFUL

VERY EFFICIENT ALLLLLLWAYS TAKE CARE OF ME VERY

VERY EFFICIENT ALLLLLLWAYS TAKE CARE OF ME VERY POLITE AND PRECISE I AM VERRRRRY GRATEFUL AND THANKFUL

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Wendy, thank you for being a Montrose Ford of Fairlawn customer! It's our privilege to serve you and we look forward to continuing to do so in the future. Take care!

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Amie was very knowledgeable and pleasant.

Amie was very knowledgeable and pleasant. She made the time pass quickly. Katie was very patient and helpful in answering all questions and getting us on the road. Jessica was friendly,very competent, and patient with our financial questions. I highly recommend Montrose Ford based on my experience with these three wonderful ladies.

Amie was very knowledgeable and pleasant.

Amie was very knowledgeable and pleasant. She made the time pass quickly. Katie was very patient and helpful in answering all questions and getting us on the road. Jessica was friendly,very competent, and patient with our financial questions. I highly recommend Montrose Ford based on my experience with these three wonderful ladies.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steve, it's fantastic to hear that Amie, Katie, and Jessica made your experience at Montrose Ford of Fairlawn positive! Thank you for recommending us; we appreciate the support. Safe travels ahead!

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Outstanding service.

Outstanding service. The entire process was easy. Pick up and delivery made my day. Service department kept me informed.

Outstanding service.

Outstanding service. The entire process was easy. Pick up and delivery made my day. Service department kept me informed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Rick, we're delighted to hear that the team at Montrose Ford of Fairlawn made your experience seamless and kept you well-informed. We look forward to serving you again! Safe travels!

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