Montrose Ford

4.7
(1,108 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

4.7
(1,108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Logan went over and beyond to get me in my suv.

Logan went over and beyond to get me in my suv. He was patient and also very personable. He's definitely going to go far. He was honest and upfront about everything and that's rare. I could have taken him home for dinner.

5.0

Logan went over and beyond to get me in my suv.

Logan went over and beyond to get me in my suv. He was patient and also very personable. He's definitely going to go far. He was honest and upfront about everything and that's rare. I could have taken him home for dinner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Montrose Ford was amazing and so kind and easy to work

Montrose Ford was amazing and so kind and easy to work with. Would recommend them to anyone

5.0

Montrose Ford was amazing and so kind and easy to work

Montrose Ford was amazing and so kind and easy to work with. Would recommend them to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lee, we appreciate your amazing feedback and recommendation! We hope to serve you again in the future. Safe travels!- The Montrose Ford of Fairlawn Team

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5.0

Was a painless and easy transaction.

Was a painless and easy transaction. Salesman was knowledgeable and made everything painless and easy.

5.0

Was a painless and easy transaction.

Was a painless and easy transaction. Salesman was knowledgeable and made everything painless and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Wayne, we're glad to know your transaction at Montrose Ford of Fairlawn was smooth and easy. We hope to see you next time! Enjoy your new ride!

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5.0

Matt Mills is the best Service Department is also the

Matt Mills is the best Service Department is also the best I have seen in 40 years

5.0

Matt Mills is the best Service Department is also the

Matt Mills is the best Service Department is also the best I have seen in 40 years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for trusting Matt & the Montrose Ford of Fairlawn team with your business! We appreciate your support and look forward to your next visit!

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5.0

I purchased my second vehicle from Montrose recently and

I purchased my second vehicle from Montrose recently and I've been pleased with the dealership and the overall experience. Made the drive from Cleveland. Ask for Will Sutton if you decide to visit Montrose Ford in Fairlawn. I recommend him.

5.0

I purchased my second vehicle from Montrose recently and

I purchased my second vehicle from Montrose recently and I've been pleased with the dealership and the overall experience. Made the drive from Cleveland. Ask for Will Sutton if you decide to visit Montrose Ford in Fairlawn. I recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Ron, we're delighted to know you had a great experience with us at Montrose Ford of Fairlawn and that Will Sutton was able to assist. We appreciate your recommendation and see you again! Enjoy your new ride!

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5.0

Always easy to schedule appointments.

Always easy to schedule appointments. Staff is friendly and helpful. Service is done efficiently and on time.

5.0

Always easy to schedule appointments.

Always easy to schedule appointments. Staff is friendly and helpful. Service is done efficiently and on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Doby, we're glad to know that you found our scheduling process easy and the service efficient at Montrose Ford of Fairlawn. Thank you for choosing us! We'll see you next time. Safe travels!

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5.0

We always get the best service, this is the best

We always get the best service, this is the best dealership, quick service and treated fairly.

5.0

We always get the best service, this is the best

We always get the best service, this is the best dealership, quick service and treated fairly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and feedback! We look forward to serving you again in the future. Safe travels! - The Montrose Ford of Fairlawn Team

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5.0

I have been using them for years.

I have been using them for years. The service staff is great, especially Rick Thurber the service writer.

5.0

I have been using them for years.

I have been using them for years. The service staff is great, especially Rick Thurber the service writer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad that Rick & the team continue to earn your support! Thanks so much for your loyal business and we'll see you next time here at Montrose Ford of Fairlawn!

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5.0

Excellent service.

Excellent service. I wouldn't go anywhere else for service. I rely on the advice I get there.

5.0

Excellent service.

Excellent service. I wouldn't go anywhere else for service. I rely on the advice I get there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Diana, thank you for trusting us with your vehicle service needs! We'll see you next time. Safe travels!- The Montrose Ford of Fairlawn Team

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2.0

One thing I look at in a dealer repair shop is true

One thing I look at in a dealer repair shop is true honest service which is in question 🤔 ?

2.0

One thing I look at in a dealer repair shop is true

One thing I look at in a dealer repair shop is true honest service which is in question 🤔 ?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Marcus, We're sorry to hear this and we want to understand what happened. Please reach out to discuss this and find a resolution to these concerns. Thank you, Dave Padgitt - Service Manager - 330.666.0711

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