Wally Armour Chrysler Dodge Jeep Ram

This letter is to address a complaint about service I received from Wally Armour Chrysler Dodge Jeep Ram Dealership in Alliance. This whole issue could have been resolved if a manager just would have taken control of the situation instead of putting my original sales representative; Zach, as the middle man. In the very beginning of August 2015, I visited Wally Armour on a recommendation by a friend to get the orange Jeep Wrangler Soft Top that I really wanted. I drove 25 miles out of my way to come to your dealership. Zach was very accommodating with my needs. The one fault that he made, was that he failed to make the recommendation of having the factory top for my jeep in place of the current after-market one that is on the Jeep now for the approximate difference of $4.00 - $15.00 more a month. I complained about this after-market top less than one month of having it. Zach quoted me $1395.00 more to have the factory top. I asked about exchanging, I was told that this top was mine to do with what I want. He said that I could sell out right to someone else and start over. He told me he would get back to me. Meanwhile the hard top goes back on because I can’t drive around town with it down because you have to store it and not until spring did I call back to talk with Zach about this issue again. My husband is going to be 60 years old with back issues, the factory top is deemed a necessity to make it easier for him to enjoy the benefits of having a soft top. This after-market top has to be hand rolled back, removed from the jeep and has to be stored. When calling in May/June 2016 to find out how we were going to handle my issue, I was now quoted a price of $2200.00 for the same top we talked about in September 2015 at $1395.00. I was willing to negotiate with Wally Armour and was refused the opportunity. Sad to say, but I was offered the same price as if I came in off the street to purchase that top, then I was insulted by the Wally Armour Service department when they said they would take off the labor. I am quite frustrated that I didn’t get to talk to or get a manager to listen or act on my concerns with urgency and customer satisfaction in mind. Zach just got to play the middleman the whole time. If I knew how to get out of my lease without penalties I would. I have never been so disappointed by the service I received at your dealership. I should have just stayed local. I expected a much higher level of service from your company, and I am quite disappointed. Surely, my unfortunate experience is not in alignment with your mission and vison statements you have posted on your website. I will be informing my friends and family about this experience through all my resources.

Really good sales service. They dealt with all my issues with the vehicle that I was planning to buy. They have plenty of vehicles to pick from on the lot

The buying process was made easy , and the staff went out of their way to help ensure the process went as planned. Terry and sheena really good people at the alliance office

The employees were friendly and helpful. When you come to Wally Armour you are treated like family.Keep up the great work ladies and gentleman.

Everyone treated me respect and went out of the way to make me feel welcomed. I was alone and they all took the time to stop in and talk with me so I was just sitting waiting.

That the vehicle I wanted was in stock. And not to mention it was a breeze through the loan process.

I enjoyed how friendly the staff was and how quick Jeff was to answer my emails, even after business hours. We work off shifts and having a salesman willing to communicate with us at our convenience was great. The guys also started up a Hellcat and let us bask in it's beautifully terrifying glory...it was awesome. That was an added perk we weren't expecting. Lol

Bruce, the service representative, was extremely informative and helpful. From my last service, they improved again. They never cease to be very tentative and helpful.

The salesman we had was great and we was approved the same day and we left with our new Jeep.

I went to trade in my little truck for a bigger one knowing full well that my situation was less than perfect for getting approved. With that knowledge my salesman and friend Jeff Ciotti and the rest of the staff bent over backwards to get a deal done within the limits I needed to be in. I'll definitely be sending anybody I know to see them when they need to buy a vehicle...