Mike Castrucci Ford

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
456 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 2, 2020

    I felt no pressure to buy. My questions were answered. The test drive went well. Mike Castrucci Ford was able to locate a car for me that had all the... features I wanted within a day.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for such a great review, Dennis. It was such a pleasure serving you! See you next time!

  • 5.0 out of 5
    July 24, 2020

    It was a very low pressure deal. It only took about an hour. Everyone was friendly and helpful and they were very easy to deal with. And we love our... Ford Ranger

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words, Valerie!

  • March 5, 2018

    Jim Davis was the best. Very nice guy who did everything we asked. He found the perfect car for us and he got us in out in record time. I would definitely... be purchasing another car in the future from this dealership. Wonderful experience. Thanks for all you've done for us. Wife loves the car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gilberto, thank you for your kind words and congratulations on your new vehicle! We're so glad you had such a wonderful experience! If you have any ad...ditional needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    July 5, 2020

    thank you Brandon for taking the time to find us the best deal ,we are very pleased thank you

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much, Diana, for taking the time to leave such a fantastic review! We appreciate you visiting us and we look forward to continuing our ro...le as your go-to dealership.

  • 5.0 out of 5
    June 20, 2020

    We bought a car from Mike Castrucci and it was a wonderful experience. We got the car we wanted for the price we wanted and it was an easy process. They... treated us with respect and the salesman (Brandon Butler) was awesome! We will definitely be back to buy our next car here!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We always love bringing our customers the kind of service and level of care that they deserve, William. We take pride in crafting that personal relati...onship with you to bring you the automotive answers you need.

  • 5.0 out of 5
    May 13, 2020

    Hello I took my 2006 Pontiac G6 to Mike Castrucci Ford they got it in they found out what the problem was they called me supplied me with a service vehicle... the car was taken care of it was fixed on time when they told me it would be done and for all the work they did the price was very reasonable thank you been cast jersey and Amanda

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your loyalty and patronage, Bill. Thanks for leaving us a 5 star review. We are ready to continue meeting that standard time after time ...that you visit us.

  • 1.0 out of 5
    May 12, 2020

    Second gear was out of the transmission when I bought this truck. It should have NEVER been on the lot! Disappointed is an understatement. $2K repair... is needed.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Katherine, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mike C...astrucci Ford Sales, Inc.. We can assure you that it was truly not our intention to disappoint you during this process. Please give us a call at (513) 831-7010 and we will do our best to make this better. We hope to hear from you soon.

  • 1.0 out of 5
    April 27, 2020

    List cars online with incorrect information to get them at top of search results. For example a Fusion they list shows the mileage as 25 instead of actual... odometer reading of 100,000. Anyone sorting their search results to display lowest mileage first would see the Fusion at the top of the list instead of at the bottom where it belongs.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Janet, we are disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (513...) 831-7010 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    April 26, 2020

    I bought my 2020 Explorer from Seth Caldwell and he made the process painless. He had the cars ready for me to drive and most of the prep work for the... sale was done over the phone, so I was out the door in less than an hour on purchase day.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 18, 2020

    2020, F450 Lariat. This is the 5th vehicle we have purchased from Mike Castrucci in the past 4 years. 4 from Alexandria and now 1 from Milford. On a scale... from 1 to 10 for a total positive buying experience I would rate at 10. Our salesman worked every angle for us to get the possible deal. Both sites are top notch and Seth Caldwell at the Milford store is a Salesperson you need to see if your looking for a new Ford.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good morning John, we are so happy to hear about your 5-star experience! We are proud to provide you with the exceptional service you deserve! We grea...tly appreciate your business and look forward to your next visit with us!

View More Reviews