McCluskey Chevrolet

Butter, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

We understand your frustration and we all want our vehicles running smoothly. As you know, we don't build them, we service them. There's no way of knowing in advance what "could" occur with any vehicle - including the one you purchased 11 months ago. What you've described is an oil consumption test and this is a mandatory element of the process IF you want someone other than yourself to pay for a potential engine or transmission in your vehicle, and IF you've remained in compliance with the FREE lifetime powertrain warranty you received. It's not OUR rule, it's the insurance carrier's rule about performing the oil consumption testing before they start spending perhaps thousands of dollars on a repair - they have to make sure of the root cause, and this is normal and customary (oil consumption testing). Although getting repairs performed to any vehicle are burdensome, we're glad that you had our free lifetime powertrain warranty to pay for all of the expenses associated with an engine or tranny replacement (IF that's where this process leads), with you only paying a $200 deductible, regardless of the thousands of dollars in cost(s).

We are truly sorry for the way that you feel. Yes, we did inform your husband that he was no longer welcome in our service department and with good reason - that we will not go in to on a social media/public platform, but he should be aware. When this type of action occurs from our end, we've determined it's the best course of action for all concerned with that decision, including our employees as well as customers on premises.

Stacey, we have spoken with manager Tom Sweeney, who's indicating that he never received the invoice you were supposed to send him, and if you sent the information to your sales rep, yes, she has been on maternity leave for a several weeks now and no one monitors her email. Regardless, please send y our invoice directly to me at karen@mccluskey.com so I can get this taken care of for you, with the hopes that you will then revise the multiple negative social media posts you have made in this regard.

Stacey, we have spoken with manager Tom Sweeney, who's indicating that he never received the invoice you were supposed to send him, and if you sent the information to your sales rep, yes, she has been on maternity leave for a several weeks now and no one monitors her email. Regardless, please send y our invoice directly to me at karen@mccluskey.com so I can get this taken care of for you, with the hopes that you will then revise the multiple negative social media posts you have made in this regard.

ma’am- with all do respect, there are not MULTIPLE SOCIAL MEDIA POSTS! Just fair reviews your company deserves after the way I was treated- but keep leaving snarky comments! Totally helps your case! Also- I was dealing with Izzy prior to her departure for maternity leave. In a normal world- I as a client would have been told not forgotten about. Know the whole story… Also, I do believe you should also have my email and my phone number. Why don’t you start with communication there rather than a review site to try and make yourself and company look better. I will be only responding that way moving forward for legal purposes. I have already sent the few expensive invoices. We shall see how well this is handled. Months. Later.

See above.

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Our staff is committed to providing each of our clients with the best automotive experience, and we appreciate you taking the time to give us a great review in this regard.

We're sorry for the way you feel, but we know as time and miles (your vehicle had 133k + miles at your last visit with us) move forward, there will be more repairs that any vehicle might need in order to keep it in operating condition. Our job is to diagnose those finds to any consumer and then it is up to them as to what they will/will not have performed in this regard. The good news for you was that your warranty has paid for $2,275.85 of your repairs versus you having to do so.

We have spoken with the consumer. We have explained that the warranty was different than his free lifetime powertrain warranty he received from us. He was going to make a decision as to whether or not he wished to keep it or not, and we told him it could be cancelled if he wished to do so. Our glass traveling showroom has a limit of not exceeding 150 miles in distance, because the truck is large and our driver's might encounter roads that they may not be able to navigate along the way. We do care about our customers and we take exception to your harsh words otherwise.

Hi Joyce. Thanks for taking the time to give us and Greg Flick, a great review. It means a lot to all of us. If you (or anyone), downloads our McCluskey mobile app, pick your sales rep - and when you hear of anyone who's in the market for a vehicle, if you click on "refer a friend," when they come in and purchase - you'll receive $250 in MBUCKS to spend in our service/parts/body shop - or as a future down payment on a vehicle! Enjoy your new ride and we truly appreciate your continued business Joyce!

Thanks for your review Leslie, and thanks for letting us know your comment about the greeting aspect. We will address this with our service staff to hopefully make that part better the next time you come in.