McCluskey Chevrolet

I bought a Camaro from Greg when went to pick up my car the payment was 200 dollars more then agreed I told him I couldn't afford it at that payment he told me the bank would refinance after a year at that time I called the bank to refinance they told me I was lied to that they don't refinance and that the salesman Greg lied to me and it's not the first time he has done it choose a trustworthy dealership to do business with my entire family has bought their cares at McCluskey for years since the 80s but we no longer do business with them

I recently purchased a car from DeCarlo at McCluskey Chevrolet., and I have to say—it was hands down the best and easiest car buying experience I’ve ever had. From start to finish, everything was smooth, professional, and stress-free. The standout was the finance manager, who went above and beyond to make the process extremely comfortable and straightforward. They explained everything clearly, answered all of my questions with patience, and made sure I felt confident in every step. If you're looking for a dealership that truly values customer satisfaction and makes buying a car feel easy, I highly recommend DeCarlo at McCluskey Chevrolet. I’ll definitely be back when it’s time for my next vehicle!

Worst experience of my life. Do not trust a word these people say. They lie to the banks they change odometer readings to get loans, and lie about anything without concern for the consumer! Don’t buy from them!

Documented Fraud, Retaliation, and Legal Threats – Escalated to FTC, AG, and CFPB Review Text: On September 30, 2024, I purchased a 2025 Chevrolet Trailblazer RS from this dealership after receiving a written promise from Glen, a representative of their “Fresh Start Headstart” program, that my monthly payment would be lowered after 7 months of on-time payments due to improved credit. That statement was false, yet it induced me to enter the contract. That is fraudulent inducement, and I retained the text messages as proof. From April 28 to May 9, 2025, I texted Glen five times asking when the promised payment reduction would happen. He ignored every message. On May 12, 2025, I sent a formal legal demand letter to Glen and the dealership, citing fraudulent misrepresentation and demanding resolution within 10 days. That same day, I called Consumer Portfolio Services (CPS) — the finance company — and was told directly: “Nothing like this happens. The dealer scammed you.” At 3:26 PM, I left Glen a voicemail giving him another chance to fix it. ⸻ The Next Day – May 13, 2025: Glen called me back. Here’s what he said: • “You sue everyone because you think they caused you harm.” • “Keep talking” — when I said I would escalate. • “Those texts were intentionally ignored.” • “I’m not going to fix this.” • “This is all business now.” • He laughed when I gave him a 10-day escalation deadline. • He also said CPS won’t speak to me anymore and everything goes through him. That’s false — I already spoke to CPS directly, and they disavowed the dealership’s actions. ⸻ Formal Legal Actions Filed: I have filed formal complaints with: • Federal Trade Commission (FTC) • Consumer Financial Protection Bureau (CFPB) • Tennessee Attorney General • Ohio Attorney General – Consumer Protection Division This case is now being pursued under: • Fraudulent Inducement (Common Law) • Tennessee Consumer Protection Act (T.C.A. § 47-18-104) • Ohio Consumer Sales Practices Act (O.R.C. § 1345.02) • Federal Trade Commission Act (15 U.S. Code § 45) • Consumer Financial Protection Act of 2010 I am seeking contract rescission, civil damages, and regulatory penalties. ⸻ This review is now submitted publicly as part of Exhibit F: a documented record of evasion, misconduct, and retaliatory conduct by Glen and this dealership. If you’re thinking of doing business here: get everything in writing, and understand that even that may be ignored.

Very unprofessional!! The short guy behind the desk in the financing department is a jerk. He said may the force be with me. I make more money then he probably does in 4 month in one month then him. I own a company and just paid 6,000 in bills which will reflect i. 2 weeks on my credit, but isn’t now. He waits til My tall husband retired Deputy leaves the room to be a jerk. Never go there!! Yes I could have waited a month & paid cash , but after what he said and how he acted they will never get my business !!!! Jerk!!! All he does is play games & talk!!!

3 main issues with the service I received when I brought in my Chevrolet Volt to check for "roadworthiness": 1) very poor communication 2) cost of repairs 3)poor service-- length of car stay (8 days!) with no availability of a courtesy car, no electrical charge (could have been a little service nicety for all the issues), and a very patronizing attitude and no apology for lack of communication from Michael. Poor communication: I had to initiate calls every time to get any kind of car repair update, and several times when leaving a message, it was not returned. I thank Daniel, who was triaging calls, for tracking down Ryan/Michael to get updates for me. Cost: I checked with an independent car service dealer re: costs ($3579.97) for rear main seal leak and front strut replacement, and he thought those costs were unconscionably high. He said he's had several clients lately who he feels were bilked/ taken advantage of from dealership service departments... McCluskey services also did a four wheel alignment($140) but apparently didn't check the tires as one is now leaking air; further they had not reset the computer gauge for location of tires/pressure, because I had to go to this local car services company to find out which tire needed air--it was not aligned with the computer gauge. So quality of service and an 8 day wait (I missed my trip) with poor communication was not at all what I've come to expect from McCluskey's, which has been good and fair in the past. I will be buying a new car in the next few (or sooner) years, and while I always thought I would again buy from McCluskey's, this has given me serious pause... I live in a condo development, and we share our experiences of good and not-so-great services. I actually feel sad that this one has let me down.

All departments were very easy to deal with. Dealership had a vast majority of cars too chose from. Showroom was clean and staff was very friendly.

This dealership should be shut down. I guess they specialize in bait / switch scam deals because I was told IN WRITING that I could come out and take the car I was interested in for a 48 hour test drive. I was told the car would be retrieved from another lot and be ready to drive. I took a $35 Uber ride to get there, the sales guy swooped me away immediately "to talk finance" to which I replied I wasn't ready to buy, I was here for a test drive. I was told I MUST apply for financing first. I really wanted to drive this car, so I reluctantly filled out the credit app. The numbers they came back with were laughable. I do have challenged credit, which I was very upfront about. But these "deals" were all HUGE amounts down, the highest interest rates out there, and I found out later they were running my credit on deals I did not authorize - the next week I got a letter about my "finance application for a 2025 Chevrolet Trax." Funny, I told them I strictly in the budget range of $10,000 - 12,000. At the end, they finally admitted the car I wanted to test drive was NOT retrieved from another site and was not available. The entire trip and two hours were a complete waste of time. The only positive I can say is that the salesman, who is apparently a family member of the owner, did drive me home. What a bust.

My salesman was great during the buying process but everything went south as soon as the papers were signed. My salesman, Joey, kept telling me that my car would be shipped on this day, the day would come and it wouldn?t get picked up, this happened at least 3 times. I had to keep asking. Finally, over a week later it gets picked up. I was then told multiple times that once it was picked up he?d provide me with a tracking number so I could track the car, never happened. I was also told that someone from the buggy service delivering my car would reach out to me as soon as it was picked up, did not happen until ONE hour before my car was being delivered. I was then told by my salesman that for my troubles his manager said they would make my first car payment.. still hasn?t happened and after multiple times of Joey telling me that ?he?s checking in on it?, ?he?ll have an update within the next 24 hours?, etc, I am now not getting a response from anyone. Not my salesman or his manager. Also to top it off, the car that I bought was BRAND NEW, and they gave me a beat up key fob and the second key fob doesn?t even go to the Trax, it?s for a trailblazer. He also told me this was being worked on and they?d send me a new key and set me up to get programmed. Nope, nothing. I have given it over a month (bought the car in February) and I have still seen no effort from them making this right, other than when I check in and get told more apparent lies, so I?m finally making my review that was asked for back in February. While they did help me while I was in a pinch for a car, they have been absolutely awful in any other aspect afterwards. I have now left multiple messages with the salesman, the manager and the owner with no response. I will gladly offer proof if anyone wants it for this dealerships bad practices.

Service department sucks. Very poor communication. I will would not recommend anyone to use the service department. My transmission went out on my 2018 Tahoe. My car was towed on 1/19/2025. I got it back on 3/24/2025. I had to call and text my advisor multiple times with little to no answer. I left messages for the service manager. Crickets. When the truck was ready l got a text with no call. I finally went to pick up my vehicle not knowing what my bill was going to be because my advisor never called me back. Tracy in service with another person did help me out. This was a very poor experience. I had not had the vehicle a year and feel l inherited someone else's problems.