McCluskey Chevrolet

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3.1
(891 reviews)
Visit McCluskey Chevrolet
Sales hours: 10:00am to 6:00pm
Service hours: 10:00am to 4:00pm
View all hours
Service Sales
Monday 7:30am–3:00am 9:00am–9:00pm
Tuesday 7:30am–3:00am 9:00am–9:00pm
Wednesday 7:30am–3:00am 9:00am–9:00pm
Thursday 7:30am–3:00am 9:00am–9:00pm
Friday 7:30am–6:00pm 9:00am–6:00pm
Saturday 9:00am–4:00pm 9:00am–6:00pm
Sunday 10:00am–4:00pm 10:00am–6:00pm
New (513) 810-5191 (513) 810-5191
Used (513) 815-3920 (513) 815-3920
Service (513) 810-5236 (513) 810-5236

Inventory

See all 1045 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2023.
Welcome to McCluskey Chevrolet! McCluskey Chevrolet is Ohio's #1 Total Volume Chevy Dealer and the Tri-State's exclusive dealer offering FREE LIFETIME MECHANICAL on all new and used vehicles (used 2007 & newer with under 90000 miles)! Please feel free to browse our inventory of new & used vehicles because McCluskey Chevrolet has a large selection of used cars trucks & SUV's. If we don't have what you need or want we can get if for you in just 48 hours with our exclusive Nationwide Vehicle Search Program. Remember at McCluskey Chevrolet every single day we are focused on customer satisfaction - and lower prices & lower rates - for you!
Ohio's #1 Volume Chevy Dealer & FREE LIFETIME MECHANICAL PROTECTION on qualifying vehicles!

Service center

Phone number (513) 810-5236

Service hours

Monday
7:30am–3:00am
Tuesday
7:30am–3:00am
Wednesday
7:30am–3:00am
Thursday
7:30am–3:00am
Friday
7:30am–6:00pm
Saturday
9:00am–4:00pm
Sunday
10:00am–4:00pm

Reviews

3.1
(891 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Ask for Drew!

My wife and I are not truck people, but we are considering purchasing a Colorado or similar truck as our next vehicle. We had an appointment at a competing Chevy store in Cincinnati, but they didn't have any Colorado models available. I looked at the McCluskey website and made a phone call. They connected me to a young man named Drew. Forty-five minutes later, we were at the store, taking a test drive. Drew was very educated in his product presentation, very low key, which fit us perfectly. We wanted him to sell us the truck and he was very good. We are not in a hurry to purchase the new vehicle (and we told him that), but we will give McCluskey an opportunity to earn our business because of how we were treated by Drew.

Dealer response

Butter, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

1.0

DO NOT BUY A CHEVY OR WASTE TIME AT MCCLUSKEY!

So from what I understand we are stuck with this 2020 Traverse we have had for 11 months now that apparently has had a bad engine since purchasing it last July and it only has now 37k miles on it. I’m supposed to inconvenience myself every time my car smokes, and drive 20 minutes north to get a loaner? That’s the way they want to fix my issue. I’m supposed to risk my life and others lives by driving with an engine that is eating oil until it’s bone dry every thousand miles? How can this be ok with McCluskey? I realize we owe too much, but we took that risk when we bought it and we signed committing to paying and we have, but you guys can’t commit to to giving me a dependable car to drive at the price I committed to paying with the money I even put down 11months ago?! I’m just in shock!!!! I was already weary of purchasing a Chevy period, but I really like the size of this car and options it has, but the engines clearly suck! Don’t waste your time or money on one if they don’t want to give you what you over pay for!

Dealer response

We understand your frustration and we all want our vehicles running smoothly. As you know, we don't build them, we service them. There's no way of knowing in advance what "could" occur with any vehicle - including the one you purchased 11 months ago. What you've described is an oil consumption test and this is a mandatory element of the process IF you want someone other than yourself to pay for a potential engine or transmission in your vehicle, and IF you've remained in compliance with the FREE lifetime powertrain warranty you received. It's not OUR rule, it's the insurance carrier's rule about performing the oil consumption testing before they start spending perhaps thousands of dollars on a repair - they have to make sure of the root cause, and this is normal and customary (oil consumption testing). Although getting repairs performed to any vehicle are burdensome, we're glad that you had our free lifetime powertrain warranty to pay for all of the expenses associated with an engine or tranny replacement (IF that's where this process leads), with you only paying a $200 deductible, regardless of the thousands of dollars in cost(s).

1.0

A former loyal customer and GM family member

I would not recommend ever purchasing a vehicle from McCluskey Chevrolet at the King's Auto Mall. As a returning customer since 2012 I have purchased over $200,000 and Chevrolet vehicles from them. We have been treated so bad from their service manager as well as from Jake McCluskey. I would never recommend anyone ever purchasing anything from them. My husband was threatened by their service manager and has it on video when they called to make it right and my husband went back in he was told by Jake McCluskey to leave the premises. Both of my grandfathers, my grandmother, and all of my uncles are retired GM employees. As a GM family member I am advising no one to ever purchase from them. And they will not be getting any more of my money either

Dealer response

We are truly sorry for the way that you feel. Yes, we did inform your husband that he was no longer welcome in our service department and with good reason - that we will not go in to on a social media/public platform, but he should be aware. When this type of action occurs from our end, we've determined it's the best course of action for all concerned with that decision, including our employees as well as customers on premises.

1.0

Stay Away!

Stay Away! I will tell everyone and anyone I can. My sales rep went missing. Turns out she was on maternity leave and I guess decided to not pass on her clients? The 172 point inspection is BS! I have submitted receipt upon receipt, spoke to the rude GM saying it would be handled... Sweeney I believe his name was. Still no reimbursement after a 2 headlights, 2 tail lights, under the hood work including the catalytic converter and that's only the tip of the iceberg. I will be seeking legal action. STAY AWAY. NEVER AGAIN.

Dealer response

Stacey, we have spoken with manager Tom Sweeney, who's indicating that he never received the invoice you were supposed to send him, and if you sent the information to your sales rep, yes, she has been on maternity leave for a several weeks now and no one monitors her email. Regardless, please send y our invoice directly to me at karen@mccluskey.com so I can get this taken care of for you, with the hopes that you will then revise the multiple negative social media posts you have made in this regard.

1.0

If I could return my purchase- I would.

If I could return my purchase- I would. STAY AWAY. I bought a Volvo XC60 Premier from this dealership, affiliated with ONLINE CARS. They said that there was a 172 point inspection done on this vehicle. WITHIN THE DAY OF DELIVERY: my check engine light went on, and the catalytic converter went out. MY sales rep disappeared apparently on maternity leave? I never received a title and had to have a duplicate made- on top of replacing all headlights and tail lights. After speaking with the manager Tom Sweeney I believe his name was, my sales rep was Izzy... He asked me to send receipts which I did promptly. I bought the vehicle in Feb- it's now May and I have received no reimbursement. I am seeking legal action. Stay away from the horrible customer care. They're only out to make a buck, not a customer. I will take my husband's Silverado purchase elsewhere. STAY AWAY!

Dealer response

Stacey, we have spoken with manager Tom Sweeney, who's indicating that he never received the invoice you were supposed to send him, and if you sent the information to your sales rep, yes, she has been on maternity leave for a several weeks now and no one monitors her email. Regardless, please send y our invoice directly to me at karen@mccluskey.com so I can get this taken care of for you, with the hopes that you will then revise the multiple negative social media posts you have made in this regard.

Consumer response

ma’am- with all do respect, there are not MULTIPLE SOCIAL MEDIA POSTS! Just fair reviews your company deserves after the way I was treated- but keep leaving snarky comments! Totally helps your case! Also- I was dealing with Izzy prior to her departure for maternity leave. In a normal world- I as a client would have been told not forgotten about. Know the whole story… Also, I do believe you should also have my email and my phone number. Why don’t you start with communication there rather than a review site to try and make yourself and company look better. I will be only responding that way moving forward for legal purposes. I have already sent the few expensive invoices. We shall see how well this is handled. Months. Later.

Consumer response

See above.

Consumer response

***deleted and edited above.***

4.0

I would recommend this dealer to others, looking to make

I would recommend this dealer to others, looking to make a future purchase of a vehicle.

Dealer response

Our staff is committed to providing each of our clients with the best automotive experience, and we appreciate you taking the time to give us a great review in this regard.

1.0

Car repair

Every time I get my car fixed I get the car back to something else wrong with it i really don?t understand why !!! It?s frustrating.

Dealer response

We're sorry for the way you feel, but we know as time and miles (your vehicle had 133k + miles at your last visit with us) move forward, there will be more repairs that any vehicle might need in order to keep it in operating condition. Our job is to diagnose those finds to any consumer and then it is up to them as to what they will/will not have performed in this regard. The good news for you was that your warranty has paid for $2,275.85 of your repairs versus you having to do so.

1.0

BEWARE!!!

BEWARE!! No problems with vehicle purchased, but was charged for warranty on vehicle that was advertised as included in price ($3,000.00), and promised delivery by truck, but was hard driven over 600 miles by hired driver. Promised ten day approval period before down payment was deposited and they deposited immediately. They refuse to return calls or discuss the matter. Our conclusion is they are typical lying, shyster car salesmen that will take you for all they can get and don't care about the customer. Very disappointed in with this company.

Dealer response

We have spoken with the consumer. We have explained that the warranty was different than his free lifetime powertrain warranty he received from us. He was going to make a decision as to whether or not he wished to keep it or not, and we told him it could be cancelled if he wished to do so. Our glass traveling showroom has a limit of not exceeding 150 miles in distance, because the truck is large and our driver's might encounter roads that they may not be able to navigate along the way. We do care about our customers and we take exception to your harsh words otherwise.

5.0

Vehicle purchase

My experience was great. The buying process was simple and my salesman was professional, and knowledgeable. The facility was clean and I will encourage my family and friends and anyone that I meet who maybe interested in purchasing an automobile to buy from McCluskey.

Dealer response

Hi Joyce. Thanks for taking the time to give us and Greg Flick, a great review. It means a lot to all of us. If you (or anyone), downloads our McCluskey mobile app, pick your sales rep - and when you hear of anyone who's in the market for a vehicle, if you click on "refer a friend," when they come in and purchase - you'll receive $250 in MBUCKS to spend in our service/parts/body shop - or as a future down payment on a vehicle! Enjoy your new ride and we truly appreciate your continued business Joyce!

4.0

Service

Great service, poor greeting no one knows what to do when you pull your car in It was busy and there was no direction

Dealer response

Thanks for your review Leslie, and thanks for letting us know your comment about the greeting aspect. We will address this with our service staff to hopefully make that part better the next time you come in.

See all 891 reviews