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Gilbert Chevrolet

(242 reviews)
Sales hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed

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Reviews

(242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gilbert Chevrolet from DealerRater.

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My right front tire somehow found a nail on a Saturday around noon. I took a chance and found the service department open. Bobby Cook was very helpful and said he could work me in. I was delighted that I was able to get this taken care of so quickly. Your customer waiting room is very comfortable and appealing. Love my local Chevy dealership!

My right front tire somehow found a nail on a Saturday around noon. I took a chance and found the service department open. Bobby Cook was very helpful and said he could work me in. I was delighted that I was able to get this taken care of so quickly. Your customer waiting room is very comfortable and appealing. Love my local Chevy dealership!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I am writing to share the fantastic experience I recently had at your dealership, specifically thanks to Tommy Shorter. Tommy was absolutely great to work with! He was friendly, knowledgeable, professional, and made the entire experience easy and stress-free. He went above and beyond to make sure we were taken care of. I truly appreciate his excellent customer service and would highly recommend Tommy to anyone looking for a vehicle. Please pass along my sincere thanks to him for a job well done. Best regards, Kurt Biggio

I am writing to share the fantastic experience I recently had at your dealership, specifically thanks to Tommy Shorter. Tommy was absolutely great to work with! He was friendly, knowledgeable, professional, and made the entire experience easy and stress-free. He went above and beyond to make sure we were taken care of. I truly appreciate his excellent customer service and would highly recommend Tommy to anyone looking for a vehicle. Please pass along my sincere thanks to him for a job well done. Best regards, Kurt Biggio

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Kurt, we're happy you found our staff to be so supportive during your experience here at Gilbert Chevrolet Company, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Always a pleasure to do business with Gilbert Chevrolet. Service staff is always so helpful and everyone is always nice. Facility for waiting on your vehicle to be serviced is always nice to wait for your vehicle.

Always a pleasure to do business with Gilbert Chevrolet. Service staff is always so helpful and everyone is always nice. Facility for waiting on your vehicle to be serviced is always nice to wait for your vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Monica, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

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They refused to do warranty work on our traverse. They they changed the back brakes, but knocked the front. Now the front is squeaking and making a noise, and when I got mad about it. And said something they refused to, they refused to fix the brakes and told me to go somewhere else.After, i've been loyal to this dealership for years and years

They refused to do warranty work on our traverse. They they changed the back brakes, but knocked the front. Now the front is squeaking and making a noise, and when I got mad about it. And said something they refused to, they refused to fix the brakes and told me to go somewhere else.After, i've been loyal to this dealership for years and years

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

We're disappointed to hear of the negative experience you had at our location. When you have an opportunity, please reach out to us at (863) 588-7926 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

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Gibert Chevrolet from the time I dropped off my car ,to time I picked back up did an out standing job . Everyone that works there is so friendly and helpful ,

Gibert Chevrolet from the time I dropped off my car ,to time I picked back up did an out standing job . Everyone that works there is so friendly and helpful ,

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We are very happy to have provided you with such a positive experience! Thank you for being a part of the Gilbert Family. Respectfully, Dustin Shatzer --Gilbert Fixed Operations Manager --(863) 824-3612

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I would not buy a vehicle anywhere but here, Roger and the team are awesome.

I would not buy a vehicle anywhere but here, Roger and the team are awesome.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

If you are looking for a new or used vehicle go see Roger and his team at Gilbert Chevrolet in Okeechobee, Fl. Customer Service is awesome, they go above and beyond what they have to. I live in the panhandle of Florida and this is the only place I will buy a car from.

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I informed them it was my transmission and the car was notifying it was the transmission problem and they made me wait 1 week to diagnose and over 2 weeks for repairs. Agent didn?t tell me about my insurance deductible, they charged me for a new battery because they indicated they ?needed the battery to properly diagnose? although my car was showing it was a transmission problem. Lastly they did an oil change that I had not approved to be completed and did not find out about the charge until I got there to pick up the vehicle. Over all expierence was bad as they took 3 weeks to get my vehicle back with a quote of $300+ that I would have to pay but when I arrived they had charged me $700 as it included the insurance deductible (I was not aware of prior) and the charge for an oil change I had not approved.

I informed them it was my transmission and the car was notifying it was the transmission problem and they made me wait 1 week to diagnose and over 2 weeks for repairs. Agent didn?t tell me about my insurance deductible, they charged me for a new battery because they indicated they ?needed the battery to properly diagnose? although my car was showing it was a transmission problem. Lastly they did an oil change that I had not approved to be completed and did not find out about the charge until I got there to pick up the vehicle. Over all expierence was bad as they took 3 weeks to get my vehicle back with a quote of $300+ that I would have to pay but when I arrived they had charged me $700 as it included the insurance deductible (I was not aware of prior) and the charge for an oil change I had not approved.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Patricia, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. Thank you for being a part of the Gilbert Family. Respectfully, Dustin Shatzer --Gilbert Fixed Operations Manager --(863) 824-3612

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Great experience at this dealership. Tommy Shorter was excellent to work with. Highly recommend dealership.

Great experience at this dealership. Tommy Shorter was excellent to work with. Highly recommend dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez Gilbert Experience Manager (863) 824-3612

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The service and and the dealership have been amazing since I bought my truck. I will always recommend anyone to buy from Gilbert Chevy

The service and and the dealership have been amazing since I bought my truck. I will always recommend anyone to buy from Gilbert Chevy

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez --Gilbert Experience Manager --(863) 824-3612

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Gilbert Chevrolet-Maurice was very knowledgeable when fixing our 2009 Corvette. The service department personnel were good to work . The part needed was not supposed to ever break and no new Chevy part available. Chevrolet needs to support their cars better.

Gilbert Chevrolet-Maurice was very knowledgeable when fixing our 2009 Corvette. The service department personnel were good to work . The part needed was not supposed to ever break and no new Chevy part available. Chevrolet needs to support their cars better.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Michael, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez Gilbert Experience Manager (863) 824-3612

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