Reviews
They did the repair so hopefully no more issues with vehicle A good experience overall
They did the repair so hopefully no more issues with vehicle A good experience overall
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience Great experience very attentive and communication when it comes to what service is being done
Great experience Great experience very attentive and communication when it comes to what service is being done
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
He got me in, came and checked on me. Let me know what was going on with the vehicle. Great customer service all around.
He got me in, came and checked on me. Let me know what was going on with the vehicle. Great customer service all around.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I tried calling multiple times and no one was answering the phone. When I arrived at the service center I told Lasharde that I tried calling and no one answered. He immediately got up to get the correct person to talk to about why I was there. After discovering the service I was hoping to get done mobile was not available as a mobile service. Lasharde was great at answering some questions I had and made some room on the schedule for me to bring my truck in later that day.
I tried calling multiple times and no one was answering the phone. When I arrived at the service center I told Lasharde that I tried calling and no one answered. He immediately got up to get the correct person to talk to about why I was there. After discovering the service I was hoping to get done mobile was not available as a mobile service. Lasharde was great at answering some questions I had and made some room on the schedule for me to bring my truck in later that day.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service was great. Professional and courteous. Identified and repaired problem quickly. Will continue to use this department in the future.
Service was great. Professional and courteous. Identified and repaired problem quickly. Will continue to use this department in the future.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I don't know Was quick to respond to issues but slow to complete Seems average
I don't know Was quick to respond to issues but slow to complete Seems average
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Everyone I interacted with in the service department was helpful and friendly. I forgot my water bottle in the waiting room and one of the service people was kind enough to bring it to me!
Everyone I interacted with in the service department was helpful and friendly. I forgot my water bottle in the waiting room and one of the service people was kind enough to bring it to me!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Was checked in promptly, informed of expected service to be performed on vehicle, was kept informed of progress and notified as soon as service was completed.
Was checked in promptly, informed of expected service to be performed on vehicle, was kept informed of progress and notified as soon as service was completed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Helped get my issue resolved and got me back on the road. Competent Fair and Reasonable
Helped get my issue resolved and got me back on the road. Competent Fair and Reasonable
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
I couldn't test drive the vehicle because the battery was dead in the truck, Lauren in finance was snacking while she was working up my contract and was completely dismissive to my questions. She was very unprofessional and seemed annoyed she had to explain anything. Jesse was my salesman and he was excellent. I purchased the truck nonetheless because of the Ford warranty.
I couldn't test drive the vehicle because the battery was dead in the truck, Lauren in finance was snacking while she was working up my contract and was completely dismissive to my questions. She was very unprofessional and seemed annoyed she had to explain anything. Jesse was my salesman and he was excellent. I purchased the truck nonetheless because of the Ford warranty.
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- Quality of repair
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
"ROCHA143.CR" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@sunrise-ford.com or respond directly to this message with the requested information. We hope to hear back from you soon.