Reviews
Do not take your vehicle to their Collision Center! They have had it much longer than expected & are playing the blame game with the insurance. Sunrise tried to have me pick it up even though the paint had visible scratches done by them. The taillight which is cracked hasn’t been replaced they claim they didn’t see it even though we told them when we dropped it off. Sunrise Group Doesn’t Care They are BAD for business
Do not take your vehicle to their Collision Center! They have had it much longer than expected & are playing the blame game with the insurance. Sunrise tried to have me pick it up even though the paint had visible scratches done by them. The taillight which is cracked hasn’t been replaced they claim they didn’t see it even though we told them when we dropped it off. Sunrise Group Doesn’t Care They are BAD for business
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I have not received warranty reimbursement cancellation from finance in mail and has been over 4 months.
I have not received warranty reimbursement cancellation from finance in mail and has been over 4 months.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@sunrise-ford.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Sticker price was 16k and final ended up 20k. Added lots of costs at last minute. Have a faulty windshield they would not replace. Have a surging issue the mechanic agrees with but will not cover under warranty. They screwed up a credit application. I now have a poor credit rating I have to resolve. My rating is excellent, never had an issue in my entire life. Tried to discuss with Ford credit and bounced around.
Sticker price was 16k and final ended up 20k. Added lots of costs at last minute. Have a faulty windshield they would not replace. Have a surging issue the mechanic agrees with but will not cover under warranty. They screwed up a credit application. I now have a poor credit rating I have to resolve. My rating is excellent, never had an issue in my entire life. Tried to discuss with Ford credit and bounced around.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@sunrise-ford.com or respond directly to this message with the requested information. We hope to hear back from you soon.
I think its pretty sorry when a new car is sold with no spare tire
I think its pretty sorry when a new car is sold with no spare tire
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership and to the President of Sales.
I got blazer for 22 thousand still haven't gotten paper work with details saying way it's 34000 thousand
I got blazer for 22 thousand still haven't gotten paper work with details saying way it's 34000 thousand
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We value and appreciate your business, Marc. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership and to the President of Sales.
From Finance with David Lope to sals Alvaro n their knowledge n white glove treatment thanks to Alex Medina for great team
From Finance with David Lope to sals Alvaro n their knowledge n white glove treatment thanks to Alex Medina for great team
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Sold me a truck with a bad transmission. Left me without transportation in a really bad spot
Sold me a truck with a bad transmission. Left me without transportation in a really bad spot
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention, David. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to our President of Sales and to the General Manager of the dealership.
I am amazed with the customer service that was given to my niece! I live in pa and in car sales over 20 years. My niece was in a real jam. The sales Consultant and finance manager walked her through every step of the way. They were willing to talk to me about the deal and together we figured out the best way to help. Lauren in finance WAS ABSOLUTELY AMAZING! Her communication with me was FANTASTIC! I had complete trust with her after getting off the phone. They have made this a painless experience for me and hopefully my neice! I cant thank you guys enough for helping her while I am in pa! Thank you from the bottom of my heart!
I am amazed with the customer service that was given to my niece! I live in pa and in car sales over 20 years. My niece was in a real jam. The sales Consultant and finance manager walked her through every step of the way. They were willing to talk to me about the deal and together we figured out the best way to help. Lauren in finance WAS ABSOLUTELY AMAZING! Her communication with me was FANTASTIC! I had complete trust with her after getting off the phone. They have made this a painless experience for me and hopefully my neice! I cant thank you guys enough for helping her while I am in pa! Thank you from the bottom of my heart!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!
Bill Hughes was my Salesperson. Professional and direct. Handled everything without issues. Great follow-up Dealership didn't forget about me after the sale. Had the 2nd key made without any argument
Bill Hughes was my Salesperson. Professional and direct. Handled everything without issues. Great follow-up Dealership didn't forget about me after the sale. Had the 2nd key made without any argument
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
Great Everything was great as always. We've bought numerous vehicles from Bill Hughes and will continue to use Sunrise Ford and Bill
Great Everything was great as always. We've bought numerous vehicles from Bill Hughes and will continue to use Sunrise Ford and Bill
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.