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Courtesy Kia of Brandon

(1,313 reviews)
Visit Courtesy Kia of Brandon
Sales hours: 11:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm Closed
New (877) 239-1421 (877) 239-1421
Used (877) 236-9808 (877) 236-9808
Service (877) 240-0158 (877) 240-0158

Reviews

(1,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Kia of Brandon from DealerRater.

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great customer service

Tony is awesome 2nd time he's helped me. I was out in less than 2 hours with my car. Love the people here they are all awesome...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review of Courtesy Kia of Brandon. I am very pleased to hear that Tony is awesome. Thank you for your business and we look forward to working with you again in the future. Andrew Dunton, General Manager

Courtesy Kia of Brandon

Brought in my 2015 Kia Forte to Courtesy Kia of Brandon on a Saturday when the place was really busy. I brought a book to read because I was sure it was going to take awhile. I was extremely happy to find out that they could not only get to my service needs quickly, but I was given personal attention by the service manger who came out to me in the lobby, explained what was going to happen with my car, and told me it wouldn't take that long. He kept his word, I was out within an hour and all parts and service was covered by my warranty. Two thumbs up Courtesy Kia!!!! - Mike Osborn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Michael, Thank you for the excellent review of Courtesy Kia of Brandon! I am happy to hear that my team gave you personal attention and that your vehicle's work was done within an hour. Thank you for your continued support and loyalty. We look forward to seeing you again for service. Andrew Dunton, General Manager

Service Is Greatly Improved

Warren, the service line manager was excellent in checking the car in and offering me a rental when it became evident that recalls had to be performed as well as repair of the warranted problem I initially brought the car in for. After 3 days the recalls and repair were completed and car is working fine. However, I am still waiting for corporate KIA to get back to me about the warranted repair which is recurring and under review. Not pleased with corporate follow-up of this matter.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Marie, Thank you for the 5 star review of Courtesy Kia of Brandon. Our goal is to provide excellent customer service and I am pleased that Warren was excellent. Thank you for your business and we look forward to serving you again. Andrew Dunton, General Manager

Just Brother Yogui,

The gentleman how help me was very good and he toke care of every details for my car. I am very satisfied with the work. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jose, Thank you for leaving a positive review of Courtesy Kia of Brandon. Customer service is paramount, so I am happy to hear that my team took good care of your vehicle. We appreciate your business and if you need anything in the future, please make sure to let us know. Andrew Dunton, General Manager

Multi-Point Inspection

Dropped off my 2012 Kia Sorento for the 30,000 mile service. The very next day I was stranded in a parking lot due to a DEAD battery! According to the Multi-Point Inspection that was performed, the battery passed. I would question that it was even checked. I would have preferred purchasing a battery from the dealership before being stranded.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review of Courtesy Kia of Brandon. I am sorry to hear about the trouble you experienced with your battery. If you would like to discuss this further, please feel free to contact me at your convenience. Andrew Dunton, General Manager, 813-580-5250

Excellent staff, service & facility.

Very friendly, professional & acommodating staff. Service facility was spotless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Danny, I am glad you enjoyed your experience at Courtesy Kia of Brandon. It gives me great pride to know that you found that my team was friendly and accommodating. Please let us know in the future what we can do to assist you further. Andrew Dunton, General Manager

Great Services. Clean Facility

When I called in, I was able to get my 5,000 mile service quickly. Roberto was so professional. He greeted me, took down my information, asked if I was going to wait for my vehicle (which I did), then told me about the waiting facility. Very nice. There was a recall on a couple of items, Roberto came to me, explained what the issues were. He asked if I wanted to take care of it that day or come back. He then gave me a time line of how long it would take. Then Roberto would come by & give me updates as to how much longer. The car was washed & vacuumed. My time is so valuable. Kia of Brandon, gets my car in for service on shedule, & makes the facilities very inviting from cleanliness to different coffees, play area for kids &;a television. Won't buy or go to any other location. Love these people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Darlene, I am glad you enjoyed your experience at Courtesy Kia of Brandon. I am happy to hear that Roberto was professional and kept you updated throughout the process. I'm also glad to hear that you enjoyed our award winning customer service lounge. Please let us know in the future what we can do to assist you further. Andrew Dunton, General Manager

Sevice Department

Was scheduled very quickly to get my Kia Sorento serviced. Robert the Service Manager called to keep me informed of what was service was needed, and how it was going.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Berta, Thank you for your positive review of Courtesy Kia of Brandon. I am very pleased to hear that Robert kept you informed during your entire service experience. Thank you for your business and we look forward to working with you again in the future. Andrew Dunton, General Manager

GREAT SERVICE, GREAT PEOPLE TO WORK WITH!!!

It was a pleasure to work with the employees at Kia Brandon. I have leased a "smart car" and I'm not smart enough to operate it and they have been great taking time to show me twice. I have never had a more pleasant car buying experience and I love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive review of Courtesy Kia of Brandon. I am happy to hear that it was a pleasure to work with our team. If there is anything we can do for you in the future, please let us know. Andrew Dunton, General Manager

Car Buying Experience

I bought a used 2015 Toyota Highlander and overall I had a good experience. The dealership worked with us on the right price and they were not pushy at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

John, I am glad you enjoyed your experience at Courtesy Kia of Brandon. It gives me great pride to know that you had a good car buying experience. Please let us know in the future what we can do to assist you further. Andrew Dunton, General Manager