Reviews
great customer service
Tony is awesome 2nd time he's helped me. I was out in less than 2 hours with my car. Love the people here they are all awesome...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review of Courtesy Kia of Brandon. I am very pleased to hear that Tony is awesome. Thank you for your business and we look forward to working with you again in the future. Andrew Dunton, General Manager
Courtesy Kia of Brandon
Brought in my 2015 Kia Forte to Courtesy Kia of Brandon on a Saturday when the place was really busy. I brought a book to read because I was sure it was going to take awhile. I was extremely happy to find out that they could not only get to my service needs quickly, but I was given personal attention by the service manger who came out to me in the lobby, explained what was going to happen with my car, and told me it wouldn't take that long. He kept his word, I was out within an hour and all parts and service was covered by my warranty. Two thumbs up Courtesy Kia!!!! - Mike Osborn
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, Thank you for the excellent review of Courtesy Kia of Brandon! I am happy to hear that my team gave you personal attention and that your vehicle's work was done within an hour. Thank you for your continued support and loyalty. We look forward to seeing you again for service. Andrew Dunton, General Manager
Service Is Greatly Improved
Warren, the service line manager was excellent in checking the car in and offering me a rental when it became evident that recalls had to be performed as well as repair of the warranted problem I initially brought the car in for. After 3 days the recalls and repair were completed and car is working fine. However, I am still waiting for corporate KIA to get back to me about the warranted repair which is recurring and under review. Not pleased with corporate follow-up of this matter.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Marie, Thank you for the 5 star review of Courtesy Kia of Brandon. Our goal is to provide excellent customer service and I am pleased that Warren was excellent. Thank you for your business and we look forward to serving you again. Andrew Dunton, General Manager
Just Brother Yogui,
The gentleman how help me was very good and he toke care of every details for my car. I am very satisfied with the work. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jose, Thank you for leaving a positive review of Courtesy Kia of Brandon. Customer service is paramount, so I am happy to hear that my team took good care of your vehicle. We appreciate your business and if you need anything in the future, please make sure to let us know. Andrew Dunton, General Manager
Multi-Point Inspection
Dropped off my 2012 Kia Sorento for the 30,000 mile service. The very next day I was stranded in a parking lot due to a DEAD battery! According to the Multi-Point Inspection that was performed, the battery passed. I would question that it was even checked. I would have preferred purchasing a battery from the dealership before being stranded.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review of Courtesy Kia of Brandon. I am sorry to hear about the trouble you experienced with your battery. If you would like to discuss this further, please feel free to contact me at your convenience. Andrew Dunton, General Manager, 813-580-5250
Excellent staff, service & facility.
Very friendly, professional & acommodating staff. Service facility was spotless.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Danny, I am glad you enjoyed your experience at Courtesy Kia of Brandon. It gives me great pride to know that you found that my team was friendly and accommodating. Please let us know in the future what we can do to assist you further. Andrew Dunton, General Manager
Great Services. Clean Facility
When I called in, I was able to get my 5,000 mile service quickly. Roberto was so professional. He greeted me, took down my information, asked if I was going to wait for my vehicle (which I did), then told me about the waiting facility. Very nice. There was a recall on a couple of items, Roberto came to me, explained what the issues were. He asked if I wanted to take care of it that day or come back. He then gave me a time line of how long it would take. Then Roberto would come by & give me updates as to how much longer. The car was washed & vacuumed. My time is so valuable. Kia of Brandon, gets my car in for service on shedule, & makes the facilities very inviting from cleanliness to different coffees, play area for kids &;a television. Won't buy or go to any other location. Love these people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Darlene, I am glad you enjoyed your experience at Courtesy Kia of Brandon. I am happy to hear that Roberto was professional and kept you updated throughout the process. I'm also glad to hear that you enjoyed our award winning customer service lounge. Please let us know in the future what we can do to assist you further. Andrew Dunton, General Manager
Sevice Department
Was scheduled very quickly to get my Kia Sorento serviced. Robert the Service Manager called to keep me informed of what was service was needed, and how it was going.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Berta, Thank you for your positive review of Courtesy Kia of Brandon. I am very pleased to hear that Robert kept you informed during your entire service experience. Thank you for your business and we look forward to working with you again in the future. Andrew Dunton, General Manager
GREAT SERVICE, GREAT PEOPLE TO WORK WITH!!!
It was a pleasure to work with the employees at Kia Brandon. I have leased a "smart car" and I'm not smart enough to operate it and they have been great taking time to show me twice. I have never had a more pleasant car buying experience and I love my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review of Courtesy Kia of Brandon. I am happy to hear that it was a pleasure to work with our team. If there is anything we can do for you in the future, please let us know. Andrew Dunton, General Manager
Car Buying Experience
I bought a used 2015 Toyota Highlander and overall I had a good experience. The dealership worked with us on the right price and they were not pushy at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, I am glad you enjoyed your experience at Courtesy Kia of Brandon. It gives me great pride to know that you had a good car buying experience. Please let us know in the future what we can do to assist you further. Andrew Dunton, General Manager
