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Courtesy Kia of Brandon

(1,314 reviews)
Visit Courtesy Kia of Brandon
Sales hours: 11:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 11:00am–6:00pm Closed
New (877) 239-1421 (877) 239-1421
Used (877) 236-9808 (877) 236-9808
Service (877) 240-0158 (877) 240-0158

Reviews

(1,314 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Courtesy Kia of Brandon from DealerRater.

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Sam responded to my needs quickly...financing was also...

Sam responded to my needs quickly...financing was also handle quickly and efficiently. Overall, very pleasant, knowlegable, low pressure (but attentive)staff. An enjoyable experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I am so thrilled to hear your experience with Sam and all of us at Courtesy Kia was enjoyable as well as quick and efficient. Please let us know if we can be of any future assistance regarding your automotive needs and enjoy your new ride! Best wishes, Bob O'Neill General Manager Courtesy Kia

Best experience ever!

I had the best experience at Courtesy and recommend everyone to buy there. My salesman Stan was polite, helpful, and knowledgeable. He knew exactly what cars to show me to get to the payment I needed. He was also experienced with dealing the banks so I knew what to expect from the start. The sales managers were professional and knowledgeable. I had no problems getting approved and getting a good interest rate, which made me very happy since I dont have pristine credit. They gave me a lot for my trade in too. Awesome experience...I will go back again for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the 5 star review! I am so glad Stan was able to provide such a positive and helpful car buying experience for you. We look forward to your future visits! Best, Bob O'Neill, General Manager

New Car purchase made easy

My husband and I live in New York. We snowbird to Florida, and have been looking to purchase a new car. When we last were in Florida we went into Courtesy Kia of Brandon and met with Nathan Van Walker. We discussed the car for which we were searching, options available and pricing. Even though we had just begun our search and were not yet ready to purchase, he never made us feel as if we were simply wasting his time. He was patient and courteous and we left with the feeling we would be seeing him again. We returned to New York and over the next few months continued to shop for a Kia at various dealerships near where we reside. We called Nathan again, and went over pricing and options over the phone. It seemed so effortless dealing with him. We have now driven from New York, an otherwise unplanned return trip at this time, to purchase a new Kia from Nathan. He made it worth the trip. From start to finish, the buying process was easy and pleasant. Everyone we dealt with at Courtesy Kia was professional, easy to talk to, knowledgeable, and eager to help. Buying a car should always be this easy. Thank you Nathan and Courtesy Kia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5 star review! It is great to hear you enjoyed your experience with Nathan and all of us at Courtesy Kia. Please let us know if there is anything else we can do regarding your automotive needs. Enjoy your new Kia and we look forward to your future visits. Best, Bob O'Neill, General Manager, Courtesy Kia

My husband and I live in New York. We snowbird to...

My husband and I live in New York. We snowbird to Florida, and have been looking to purchase a new car. When we last were in Florida we went into Courtesy Kia of Brandon and met with Nathan Van Walker. We discussed the car for which we were searching, options available and pricing. Even though we had just begun our search and were not yet ready to purchase, he never made us feel as if we were simply wasting his time. He was patient and courteous and we left with a the feeling we would be seeing him again. We returned to New York and over the next few months continued to shop for a Kia at various dealerships near where we reside. We called Nathan again, and went over pricing and options over the phone. It seemed so effortless dealing with him. We have now driven from New York, an otherwise unplanned return trip at this time, to purchase a new Kia from Nathan. He made it worth the trip. From start to finish, the buying process was easy and pleasant. Everyone we dealt with at Courtesy Kia was professional, easy to talk to, knowledgeable, and eager to help. Buying a car should always be this easy. Thank you Nathan and Courtesy Kia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review! It is great to hear you enjoyed your experience with Nathan and all of us at Courtesy Kia. Please let us know if there is anything else we can do regarding your automotive needs. Enjoy your new Kia and we look forward to your future visits. Best, Bob O'Neill General Manager Courtesy Kia

Will be pursuing further actions related to the...

Will be pursuing further actions related to the "yo-yo" finance scam that I was subjected to. Worst dealership I've ever dealt with . I have never been treated as badly as I was at courtesy after purchasing 7 cars in my lifetime , this hands down was the most unprofessional group I have ever dealt with . Was lied to about financing falling though , then changing the APR rates on 1 different contract after another . Courtesy group has one of the worst records with the better business bureau within the Tampa bay area . Buyer Beware !

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave your feedback. I am sorry to hear you feel this way about your experience with us at Courtesy Kia. I would appreciate the opportunity to speak with you about your experience at your earliest convenience. Please contact me at 813-579-5942. I look forward to hearing from you. Best wishes, Bob O’Neill General Manager Courtesy Kia

Beware of "yo-yo" financing scam

Buyer beware ! Financing scam know as "yo-yoing" encountered at this dealership . Most unprofessional group ever , the epitome of rudeness by all employees . Finance manager competes 1st contract , allowes you to leave dealership with car , a customer thinks the deal is done bc u Shaked hands and consider it a done deal , bc u assume that they are Professional and men of their word. Next comes a day or so after when u are told we need u to fill out some extra paperwork for the deal, this is when they claim the financing has fallen though although they r really looking for a contract with higher APR's ,payments and higher bottom line price that benefits the dealership and misleads the customer . Then if customer refuses , they threaten to take the new car bck.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave your feedback. We are sorry to hear you feel this way about your experience with us at Courtesy Kia. When we write a contract when the bank is closed in the state of Florida your contract is unfortunately not final until the bank has given final approval and sometimes we need to go back over things, get more information and reevaluate the contract. We are happy to further discuss your experience with you at your convenience. Please contact us at customer.service@courtesycars.com with your best contact information. We look forward to hearing from you. Best wishes.

Robert was quick to respond to my internet request for...

Robert was quick to respond to my internet request for information on a KIA Optima. He promptly contacted me, and during our conversation I was impressed with the questions he asked, the fact that he did move into "high pressure mode" and his easy going demeanor. I scheduled an appointment for the following day, but called back later and asked if I could come in that afternoon. To make a long story short, I purchased a 2013 Optima SXL that day. Robert's knowledge of the vehicle and all the options was impressive. The test drive experience he provided was outstanding. The end-to-end experience (from test drive to loan paper signing) was smooth and stress free. His patients and understanding with my 14 year old autistic son was most appreciated - it absolutely was a contributor to the stress free car purchase experience. I will recommend Robert and the Courtesy KIA of Brandon to anyone who I hear talking about looking into a KIA purchase. With the outstanding experience, I also plan on doing all my vehicle service at Courtesy. Patrick Thompson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Patrick, Thank you so much for taking the time to leave your feedback regarding your recent experience with us at Courtesy Kia. I am so happy to hear you enjoyed working with Robert and all of us here at Courtesy. Please let us know if you have any questions or concerns about your new 2013 Kia Optima SXL. We are here to help you and look forward to your future visits. Best wishes, Bob O'Neill General Manager Courtesy Kia

Tommy listen and with Eric Clark's help found me an...

Tommy listen and with Eric Clark's help found me an excellent deal. This is the best car buying experience ever. Tommy and Eric are honest, friendly, and deliver exactly what they said they would .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review! I am so happy to hear you enjoyed working with Tommy and Eric. Please let us know if you have any questions regarding your new vehicle. Best wishes, Bob O'Neill General Manger Courtesy Kia

terribe service and customer service ...

Terrible experience nothing but problems with a brand new car and not honoring warranty..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Peter, I am so sorry to hear you are so frustrated with your experience at Courtesy Kia. Please contact me at your earliest convenience so that I may work to rectify these issues you have had. You may reach me at 813-579-5942. I look forward to hearing from you. Best regards, Christina Barone, General Sales Manager, Courtesy Kia

beware of the worst customer service

beware they will tell you the fixed your car and you will be back every week!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

I am so sorry to hear you are so frustrated with your vehicle at Courtesy Kia. Please contact me at your earliest convenience so that I may work to help figure out the issues you have had with your vehicle. You may reach me at 813-579-5942. I look forward to hearing from you. Best regards, Christina Barone, General Sales Manager, Courtesy Kia