Reviews
Very good overall
The only problem is using the phone to arrange service. The phone is not picked up. Messages are not returned. Fermin will have to figure out if this is a phone system issue or a human issue or Fermin just wants service customers to arrange things online. My good friend experiences the same problem when calling. Other than that I'm totally satisfied with the service I receive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
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Steve was perfect and professional from beginning to end.
I depend on Ferman to care for my car and give me accurate information. They do. I trust them and they never fail. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Great honest place!
Great place to go and get a new vehicle! Friendly staff and they dont push you into buying anything just to make a sale. They actually talk and help with anything you need and answer every question i asked!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Everyone was awesome!
Got in and out quickly. I have Walter and Tina my information and they had everything ready for me when I arrived. Signed papers and out in 20 Minutes!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Great Deal
Great Job , Great Deal and fast transaction, all aspects of the process were smooth no hassles very professional team.I would recommend Ferman to all my Family and friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
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Love Ferman Jeep!
Jamie Kissinger is TOP NOTCH! I have never been so happy with service from ANY dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
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Recalled parts
Fast friendly service and great customer care! Jamie kept me updated on my car and progress. Explained what was done and why. I was very happy with the service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Service on my Durango!
I can’t say enough great things about Steve my service guy! He makes it sooo easy and pain free every time I bring in my vehicle! He ALWAYS takes the time to explain everything to me and goes above and beyond to make sure I’m satisfied and always has a backup plan. He’s the only reason I’ll take my car to get serviced there after a bad experience with another service tech after purchasing my vehicle! With him, my car and I are always in good hands!!! Pam Holmes
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Great service
Looking for new car, the sales reps were very friendly and non-pushy, let me look at as many as I liked. Once I made up my mind the experience was very fast and I drove home in a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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New in town
I'm new in town and have always taken my car to the Chrysler dealership for service. I didn't think that another dealership could be as good as my dealership in TN. But I was wrong, this dealership is every bit as good if not better. So glad I chose Ferman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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