Ferman Chrysler Dodge Jeep Ram New Port Richey

Your service department is similar to y'alls sales department. Useless. I took my truck to get fixed and they tried to tell me nothing was wrong. Even went out of their way to pull my truck into their shop and do nothing other than write up some paperwork to cover their own xxx. Literally a waste of my time and theirs.

great caring salesman. the whole team was excellent. manager. salesman and finance manager. would recommend dealership to friends and family. special thanks to carl alverez the reason I have bought so many cars from ferman

My salesman was Brandon, he was awesome, funny and what’s most important honest. I would for sure recommend Ferman of New Port Richey. Glad he didn’t sell me a Schrottschüssel. (Hooptie Car)

Easy process, Genaro was great. Didn't have to move a muscle the whole process everything was prepared before hand and he had answers to my questions ready.

Fast friendly customer service. Everyone was great through the entire buying process

Jon Lopez customer service was great! He answered all of our many questions and took his time in explaining things to us right to the last detail. We greatly appreciate his help and would rerun to this dealer because of him!

A very good overall experience from beginning to end. The staff was great in answering my many questions and offering advice and insight on the different options I was thinking about. Jon lopez’ Customer service was stellar throughout our experience!

One of the best things Ferman has going for them, is their service personnel. In particular is Jamie who goes above and beyond to handle the issues at hand. Ferman should consider themselves lucky to have such an individual on their staff.

Backordered part took 15 months to arrive, in the meantime no updates from Jason. Every time I called, I got a "let me check on that and call you back", except no callbacks came. The only information I got was when someone else actually checked for me. I eventually found out that the part had arrived (after it had been sitting there for almost a month). No written estimate was ever given, nor any call on the day of service (we dropped the car off the night before) indicating that work had begun, what the cost might be, or when we might expect to pick up the vehicle. We eventually went there to sit and wait and were finally given a price (after having to have the part removed from the bill, since we paid for it before it was even ordered). At that point, I couldn't hold my tongue any longer... and while it was not Jason's fault that the part was backordered for so long... the complete lack of communication WAS. When I tried to get Jason to understand why we were so frustrated, he tried to shift blame to other employees. I can only hope our experience was an aberration and that working with someone else there might be a different experience. I am, however, not sure I'm brave enough to take that risk,

Went in for a few minor issues. I did not have a appointment (walk in). 1st two people I met said we are busy ect. (I had a oil leak from the timing cover on a newer car. Ed said come down here, I'm not scared to help you. He was very knowledgeable on the process, found a recall that I had over looked and got me all taken care of... Thanks!!!!