Reviews
Scheduled online without issue.
Scheduled online without issue. Dropped car off and was met by service advisor immediately before exiting car. Requested a temporary car during service at time of schedule and all was ready to go. Received a movie of the car status later in morning and promptly updated the service components. Pickup and payment was smooth as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Ana always ensures I am taken care of.
Ana always ensures I am taken care of. As a single mom, it means a lot that I can always have prompt, reliable service, and the option of a loaner vehicle so that I can take care of my family. Ana goes above and beyond every time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Shay, we're happy you found our staff to be so supportive during your experience here at Principle Volvo Cars San Antonio. If you have any further questions, please don't hesitate to reach out!
Easy way to make an appointment.
Easy way to make an appointment. Greeted immediately. Kept me updated on repairs needed. Quick turnaround and thorough. Car is driving great! Would recommend their services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Reagan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Appreciated the phone being answered and the advice on
Appreciated the phone being answered and the advice on having my vehicle towed to the dealer vs using the tire repair kit. Saved time and annoyance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patrick, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
No so good experience.
No so good experience. Can't elaborate without violating policy. Need to mention price, etc to get point across. Not much else I can write on here.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback—we’re sorry to hear your visit to Principle Volvo Cars San Antonio didn’t meet expectations, and we’d really like the chance to understand what happened and make things right. We aim to be transparent and respectful throughout every step of the pricing and purchase process, and your comments help us improve for our San Antonio customers. Please reach out directly to Mark J Smith, General Sales Manager, at markj@principleauto.com, so we can address your concerns personally and work toward a better experience.
Service was quick and friendly.
Service was quick and friendly. A friend purchased my van for me and they said they had a great experience. All I had to do was show up and sign documentation which was ready for me when I got to the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kristie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Principle Volvo Cars San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.
The service guys are always attentive and responsive.
The service guys are always attentive and responsive. Getting my car serviced at Principle Volvo is always a great experience, would recommend it to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service was excellent.
The service was excellent. This is my fourth Volvo and I?ll go back for a fifth one. The team was good to work with as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent and transparent theory have provided all info
Excellent and transparent theory have provided all info needed and smooth and hassle free I was very happy to refer my friends too it was pleasure
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
From start to finish, I was thoroughly impressed with the
From start to finish, I was thoroughly impressed with the level of care and professionalism displayed by the Principle Volvo team. The service was nothing short of excellent, and I truly appreciated the attention to detail that was given ro my vehicle. The loaner vehicle provided to me was brand new, and it was a relief to have a reliable car to use while mine was being serviced. I would also like to give a special mention to Ana, who was exceptionally attentive and made sure to explain all of my options clearly. Overall, it was a great experience, and I am very grateful for the superb service provided.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!