Reviews
Very understand and patient with their customer.
Very understand and patient with their customer. Is a won in my book. Took my vehicle in, luckily I have extend warranty. But Ryan took good care of us
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Second XC90 that has had an axel break off or an axel
Second XC90 that has had an axel break off or an axel needing to be replaced. Both the 2019 and 2022 had under 40k miles. Unsure why axels are a maintenance issue with a vehicle under 40k miles
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re really sorry to hear you’ve experienced axle issues on both your 2019 and 2022 XC90s under 40k miles—that’s understandably frustrating, and we appreciate you bringing it to our attention. Please reach out to our Service Team at Principle Volvo Cars San Antonio so we can review your repair history and work with Volvo on next steps to help make this right. And as a heads-up for our San Antonio community, we’re excited to be moving to a new, upgraded location in 2026 to serve you even better—thank you for sticking with us.
Your management team needs to go see what a superior
Your management team needs to go see what a superior waiting room is like. Even the Subaru dealer down the street is much more appointed and comfortable.. I heard you are going to move your showroom so maybe that?s why you haven?t upgraded your waiting room.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the honest feedback, and we’re sorry our waiting area didn’t meet expectations during your visit to Principle Volvo Cars San Antonio. We’re excited to share that we’ll be moving into a brand-new showroom and customer lounge in 2026, designed to deliver a more comfortable, modern experience for our San Antonio guests. Until then, your comments are being shared with our team as we look for ways to improve the lounge right here at our current location.
The service was good however, the communication was not
The service was good however, the communication was not very good. I waited in the waiting area for over three hours then happened to look out the window and saw my vehicle. I can?t tell you how long it had been out there. I went looking for my service rep who had to be tracked down and then he had to track down the key to my vehicle. I also inquired about purchasing a second key for my vehicle and haven?t received a response.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this with us, and I’m glad the service itself was good—but I’m truly sorry for the long wait and the lack of communication and follow-up on your second key request. That’s not the smooth, attentive experience we want for our guests here at Principle Volvo Cars San Antonio, and we’re addressing this with our team right away. Please message us your contact info so we can make this right, and we also look forward to welcoming you to our new San Antonio location when we move in 2026 for an even better service experience.
My experience with Daniel was absolutely awesome.
My experience with Daniel was absolutely awesome. He took great care of me knowing I was in a bind on time to get out of town. He made sure the paperwork was ready to sign and the car out front when I got there. Thank you Daniel.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Charlotte, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Awesome customer service and pleased with work done on
Awesome customer service and pleased with work done on vehicle. Enjoyed the video that the serviceman provided and the recommendation. Would definitely use service again for my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bernard, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Outstanding service and well informed and the advisor
Outstanding service and well informed and the advisor professional had no issues. The dealership was well managed and maintained. Well recommend to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elizabeth, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Principle Volvo Cars San Antonio. Thanks for the recommendation, and have an amazing day!
Ken and the service staff were efficient, professional
Ken and the service staff were efficient, professional and got my service, repairs, and loaner car taken care I?d seamlessly. The findings video, text updates, and online estimates made everything easier.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott, we're happy you found our staff to be so supportive during your experience here at Principle Volvo Cars San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.
Awesome!
Awesome! I recommend anyone with repairs needed to go get your car serviced here. Great facility and great experience. Very professional service! Thank you very much!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bernardo, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
My service rep, Anna, was superb!
My service rep, Anna, was superb! Service tech did not reset the scheduled maintenance notifications. This is basic, stuff. Whe I start the car it says I need to schedule service still. Grrrrr
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Curtis, for your 4-star review and for recognizing Anna’s superb service! We truly appreciate your feedback and apologize for the maintenance notification oversight — our team will ensure it’s addressed promptly. We value your business and look forward to providing an even smoother experience at Principle Volvo Cars San Antonio next time!