Reviews
My service advisor was excellent, personal, professional
My service advisor was excellent, personal, professional and he made you feel very comfortable. He took excellent care of my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
This place had great energy took there time to satisfy me
This place had great energy took there time to satisfy me of what I needed and Steven was amazing would definitely recommend this gmc dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Adam, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!
Nice location, quick service on the spent.
Nice location, quick service on the spent.An hour and a half on a fifty five mile fifty five thousand mile checkup
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
I was there 6 1/2 hours just to get an oil change my
I was there 6 1/2 hours just to get an oil change my battery replaced and a basic diagnostic they did everything but what I asked didn?t need an inspection. I?ve just bought brand new tires. I had them to change my brakes. A few months prior basic diagnostic should?ve took 20 minutes. Oil change should?ve took 20 minutes battery replace maybe an hour. I should?ve been out of there in less than two hours, unfortunately for me, it is the only one in the area
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerome, thank you for taking the time to share your experience. I’m sorry to hear your visit took longer than expected. Your time is important to us, and we never want a customer to feel overlooked or uninformed. I have reviewed the details of your service appointment. Your visit included an oil change, a battery replacement, and a basic diagnostic check. Each of those services requires proper inspection, technician time, and quality verification before releasing the vehicle. Even so, you should have received clearer communication and more accurate updates throughout the process. That’s an area we will address with our team immediately. I would really appreciate the opportunity to speak with you directly and go over your experience in more detail so I can make this right. Please feel free to reach out to me anytime 713-776-4654. Wil Solano Service Manager wilsolano@Group1Auto.com
Oil Change and 2 recalls fixed in 3 hours.
Oil Change and 2 recalls fixed in 3 hours. Good communication and very satisfied! Recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Vehicle has 3k miles and has been in that shop over 4
Vehicle has 3k miles and has been in that shop over 4 times. All Manufacturer issues. Fixed every time; just to be back in within weeks, for a different issues. I was sold a “Lime” and service keeps using band aids to fix it. This a a new vehicle, that is NOT reliable. I have lost over 80 hrs of work, that NO ONE will compensate me for. Now, I was advise parts have 1 year warranty, (what a joke!) The vehicle has NOT even completed year yet and has been to the shop over 4 times for major issues. Is this how Stearling McCall GMC operates? Selling limes so that within a year or two, service department charges for non-warranty and make their monthly goal? It seems the answer is yes! This is the last time, I purchase a GMC.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your concerns. This is certainly not the experience we want for any of our GMC owners, especially with a new vehicle. I’m truly sorry for the repeated frustration you’ve had, and I understand how upsetting it is to be without your vehicle multiple times. Our team has reviewed your case, and every visit so far has been related to manufacturer warranty issues. While these concerns are covered by GMC, the frequency of your visits is absolutely something we take seriously. We are currently working directly with GM to ensure the right repairs and parts support are in place so you’re not dealing with ongoing disruptions. I would appreciate the opportunity to speak with you personally, review the full history together, and make sure next steps are handled the right way. Please feel free to contact me directly at your convenience 713-776-4654, and I will do everything I can to help move this toward a resolution. Thank you again for your feedback, it helps us improve, and we truly do want to restore your confidence in both your vehicle and our dealership. Wil Solano Service Manager wilsolano@Group1Auto.com
Professional service!
Professional service! I am content with the work. Site is in busy business. The advisor was also in full schedule, but I was good for the time waiting.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello John, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Good service quick service on time service clean wait
Good service quick service on time service clean wait area done in and efficiently time good salesman clean my truck when finish would recommend again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anthony, we really appreciate your positive review! Thanks for the recommendation, and have an amazing day!
Great customer service.
Great customer service. Fixed my problem. Service advisor was very professional and took care of my problem.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Thank you for your prompt and professional service on my GMC Sierra!
The service here is top notch.
The service here is top notch. I'm quite pleased with my service manager. Work is done timely and efficiently
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.