Reviews
Excellent Mr Fofana is an excellent representative for
Excellent Mr Fofana is an excellent representative for your dealership and I always call him directly for excellent service how many more words does it take for this stupid box it?s ridiculous
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jerry, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. If you have any further questions, please don't hesitate to reach out!
Excellent service and quick response and accurate
Excellent service and quick response and accurate analysis. Will definitely recommend them for future customers and I will be sure to return for future service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience buying an SUV for my business.
Great experience buying an SUV for my business. Efrain Washington at Group 1 was AWESOME!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Buying a new car was a great experience and service
Buying a new car was a great experience and service department is the best. My overall experience for the last 2 years since I switched has great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are so happy to read such a great review about Group 1 GMC Southwest! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The greatest car buying experience ever!
The greatest car buying experience ever! Everyone was so kind and took care of me. I would definitely go back there again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Everyone we dealt with was great.
Everyone we dealt with was great. Our sales representative Antwon was awesome, he and his sales manager were very helpful and accommodating. Philip in finance explained everything very well and was very patient with us. Overall great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I got four contact responses.
I got four contact responses. All of them were auto-response bot emails. Not exactly personalized customer service, at least in my opinion. Not ONE SINGLE HUMAN bothered to follow up with me, so I got ZERO answers to my questions. I ...ALMOST...wanted to drive by and take a look at the robots you no doubt have working in sales.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback, and we’re truly sorry to hear about your experience. We were unable to locate your name in our system and would appreciate the chance to better understand and make this right. Please reach out directly to our General Sales Manager, Senad Hadzihusejnovic, at senad@group1auto.com. We’d like the opportunity to connect with you personally. Margarita Pochtovaya General Manager
Everything went well.
Everything went well. They did an excellent job on my car and worked with Car Shield. Natasha was very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Jay Green is a great guy and took great care of us.
Jay Green is a great guy and took great care of us. He even contacted me the following day with a great offer when the original one was dead in the water on the vehicle of our choice. Ask for Jay at Group 1 GMC Southwest and you won’t be disappointed!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
It took too long to install a GMC bed cover in addition
It took too long to install a GMC bed cover in addition it was not installed properly and had to be reworked
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I sincerely apologize that the installation of your GMC bed cover took longer than expected and that the work needed to be redone. This is not the level of service we strive to provide, and I regret that we fell short during your visit. Your time is valuable, and we should have ensured the installation was completed correctly the first time. I appreciate you bringing this to our attention so we can make improvements within our team. If there’s anything further we can do to assist or if you’d like to discuss your experience directly, please feel free to reach out to me at 713-776-4654. We truly value your business and would like the opportunity to restore your confidence in us. Wil Solano - Service Manager