Reviews
I left my car for brake pad replacement so I did not use
I left my car for brake pad replacement so I did not use the customer lounge this visit. Josh Guerra is a friendly service advisor who handled my service request efficiently. He helped me apply GM credits to my bill. I appreciate his efforts on this ticket.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jeff, we are very happy Josh Guerra could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
**Update Review*** I wanted to take a moment to express
**Update Review*** I wanted to take a moment to express my sincere appreciation for the exceptional service I received from Cindy Borja, Service Advisor, and Craig, Operations Director. After multiple visits to Sterling McCall Buick GMC Service Center to diagnose and repair my vehicle, your team went above and beyond to resolve the issue and ensure it was repaired correctly. Not only was the problem thoroughly addressed, but the level of care, attention, and professionalism demonstrated throughout the process has truly restored my trust in your dealership. Cindy and Craig exemplify what outstanding customer service should look like, and their dedication to resolving my concerns did not go unnoticed. Thank you for your unwavering commitment to customer satisfaction and for transforming what could have been a negative experience into a positive one. I look forward to continuing to rely on your service center for my vehicle needs in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Craig Robinson Service Manager crobinson@sterlingmccallbuick.com
They have always had great customer service.
They have always had great customer service. They keep you in the loop of what is going on with your car as they are servicing it and have prompt and friendly service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave a review for us at Sterling McCall Buick GMC. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service was very easy, fast and well done!
Service was very easy, fast and well done! Very flexible with my schedule. Will return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Pleasant clean customer service friendly normal wait time
Pleasant clean customer service friendly normal wait time free coffee always a plus. Love it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My Service Advisor Basil is always cheerful and helpful.
My Service Advisor Basil is always cheerful and helpful. I enjoy working with him on my vehicle needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dane, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!
Jonathan, in the service department, always does an
Jonathan, in the service department, always does an excellent job, he is always very responsive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Jonathan. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Excellent , Mr.
Excellent , Mr. Wilson was spectacular, I got my purchase the same day and I was satisfied
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Junco, thank you for your kind review; we are happy to pass along your comments to Wilson here at Sterling McCall Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
Great experience buying car from sterling mccall Buick.
Great experience buying car from sterling mccall Buick. Brandon and Chris Allen were amazing. 5 star.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Courteous, respectful and helpful.
Courteous, respectful and helpful. Work done in a timely manner.Check out with out problems.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair