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Group 1 GMC Southwest

(1,042 reviews)
Visit Group 1 GMC Southwest
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (832) 871-4974 (832) 871-4974
Used (832) 871-4784 (832) 871-4784
Service (832) 871-4817 (832) 871-4817

Reviews

(1,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 GMC Southwest from DealerRater.

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Great work love the update status and how they treat me

Great work love the update status and how they treat me every time i come in for work!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

My service rep Basil always takes care of me when I bring

My service rep Basil always takes care of me when I bring my car in for service. Best customer service I?ve ever experienced is from him. The dealership is always clean and comfortable to wait at.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Latoya, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.

Sterling McCall Buick GMC offers outstanding service,

Sterling McCall Buick GMC offers outstanding service, friendly staff, and a seamless car-buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Not the best.

Not the best. Time of service was forever. Honestly don?t know why I keep going back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jennifer, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com

I have been going to this dealership for almost ten years

I have been going to this dealership for almost ten years and the customer service is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Customer service is the best and the staff is very

Customer service is the best and the staff is very compassionate about the service to your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Buick GMC. Feel free to reach out to us if you need anything. Have a wonderful day.

Great customer service and attention.

Great customer service and attention. Professional, clean facility. Josh Guerra, Service Rep, always responsive and pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff Josh Guerra to be so supportive during your experience here at Sterling McCall Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.

Everyone is friendly and professional.

Everyone is friendly and professional. The dealership is very clean with comfortable seating areas. They give you service with a smile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Janice, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Erin greeted me with a smile and treated me with kindness

Erin greeted me with a smile and treated me with kindness and respect. He?s an excellent Service Advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Janice, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Excellent customer service from start to finish.

Excellent customer service from start to finish. They had complentary water and coffee in the waiting room.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Marcus, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.