Reviews
Excellent customer service provided by John Ramirez in
Excellent customer service provided by John Ramirez in the service department. John was courteous, kept me informed of what was going on and had me out in no time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found John to be so supportive during your experience here at Sterling McCall Buick GMC. Thank you, and have a fantastic day!
Waited for service for 3 hours before given an update.
Waited for service for 3 hours before given an update. After the 4th hour of waiting, I wasn?t sure service was even completed and was told car was waiting on an inspector and they couldn?t find me rental car. After leaving the dealership, a car was found and the inspector came 7 business later. Horrible communication and will never buy another GMC again. Service is even worse at Beck & Masten.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
A, I appreciate you taking the time to inform me about your service experience. I deeply regret any inconvenience you may have encountered due to the extended wait time and poor communication. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Kimono Cooper General Manager Kcooper@group1auto.com
Everything seem great just a long waiting process.
Everything seem great just a long waiting process.... last oil change was not done, I paid for the 3 oil 3 tire rotations for $199 they only done one... but Pretend as if they give a deal
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent oil service change. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com
Went to sterling McCall for a side mirror repair.
Went to sterling McCall for a side mirror repair. They were disorganized, uncommunicative on status of my car repairs and were delayed by a full day over estimated timeline for no reason. In edition they don?t offer a car service to and from locations so I had to pay for additional Ubers. They were forced to give me a ?loaner? car because of their delay and the loaner car was so poorly taken care of. I will not be returning and Sterling MCCall should be disappointed in the quality of their facility and staff.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gmcdenali, My apology for my delay in responding, but I wanted to thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com
I pulled in without an appointment and as usual Aaron
I pulled in without an appointment and as usual Aaron Fofouna took great care of me and got me back on the road. I needed a new car battery. Always consistent with great customer service every time .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great service!
Great service! The staff is friendly and professional. They go up and beyond to make the process comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Angela, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!
Great people.
Great people. They are friendly and professional, going up and beyond to make customers comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very disappointed with dealership customer service!
Very disappointed with dealership customer service! Waited two hours just to be told part wasn’t available! Only needed headed light changed! Had an appt for 8 was on time! Sad to waste time!!!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
t_reagins, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com
The Associate who helped me was attentive and provided
The Associate who helped me was attentive and provided great customer service! I bought my car at a different dealership and attempted to go get my vehicle serviced. I had no success! The wait time was 2 hours before I would have been seen! I appreciate Sterling McCall!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
Mr. Aaron Fofana makes Sterling McCall Buick dealership
Mr. Aaron Fofana makes Sterling McCall Buick dealership great with his excellent customer service and more importantly he listens to the customer concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Aaron here at Sterling McCall Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!