Reviews
Salesman knew all about the vehicle and was very
Salesman knew all about the vehicle and was very attentive to me and offered a test drive right away.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Raul, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It's okay with the work in a speedy time but the service
It's okay with the work in a speedy time but the service advisor would not honor my email price for the oil change he said that the price they gave me for for a v6 engine but the email doesn't state that.🤔
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
rrison64.rr, Thank you for informing me about this service experience. Please know that we are looking into the issue with the email price, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Kimono Cooper General Manager Kcooper@group1auto.com
Horrible I went to get something fixed and still not
Horrible I went to get something fixed and still not fixed worse ever do not refer
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Cttaylor2810, Thank you for your feedback about your recent service issue, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented on future visits. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kimono Cooper General Manager Kcooper@group1auto.com
I purchased a 2024 Yukon Denali ($85,000+), dealership
I purchased a 2024 Yukon Denali ($85,000+), dealership installed a front/rear dashcam, the rear one was defective (would not retain the cable). After scheduling a service visit to change out the camera (and to schedule an oil change (the first of which was to be free), I'm told the oil change will be $115 and the camera will take "4 to 6 weeks". After complaining out this and waiting several days for a callback, I'm told I can wait the 4 to 6 weeks, or I can purchase a camera myself from Amazon (2 day delivery), or I can take my business elsewhere. They have my money, I have a defective camera, and they have lost a customer, not only for themselves but for GMC as well.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
ylee406, Thank you for your feedback about your camera issue, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Kimono Cooper General Manager Kcooper@group1auto.com
Service is great.
Service is great. The courteous car wash is a nice bonus. Service personnel are cordial, knowledgeable, efficient. Great waiting are with coffee and water available. Very clean restrooms.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
What made this such a good experience was the sales lady,
What made this such a good experience was the sales lady, Debra Roberts. She knew the vehicle and was very helpful with the added features. She stayed in contact with me during the process and really made sure that I had everything that I needed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your positive experience! We hope you have a great day!
Josh Guerra has always been courteous and helpful every
Josh Guerra has always been courteous and helpful every time I take my SUV for service. He also advises of any promotions available to the customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
Dealership was easy to work with.
Dealership was easy to work with. My vehicle had to be towed there, and they completed the repairs very quickly. Will be bringing my Yukon and Sierra back here for any of our needs. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Sterling Mccall Buick does a great job.
Sterling Mccall Buick does a great job. Everyone is friendly and takes care of all my car mechanical needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My husband had our vehicle towed in so it could be
My husband had our vehicle towed in so it could be serviced he had to call the dealership repeatedly in order to get an update on the situation he calls kept going to voicemail. The dealership kept our car all day literally it was dropped off at 10:00 a.m. in the morning we received the phone call at 7:00 p.m. stating that it was ready to be picked up. The representative stated he calls several different numbers so it was unable to reach anyone which does not make any sense because at the time my husband checked the vehicle in he provided them with his cell phone number.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
chrishamp01, We apologize for the inconvenience caused by the delay in servicing your vehicle and for the difficulty in reaching our service department. Your time is valuable, and we understand the frustration of not receiving timely updates. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Kimono Cooper General Manager kcooper@sterlingmccallbuick.com