Reviews
Sterling McCall GMC did a great job of taking care of my
Sterling McCall GMC did a great job of taking care of my car's needs, and I love the fact that they washed it for me too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear! Sterling McCall GMC prioritizes both the service and the little touches like washing the car. It's those extra details that can make a difference in the overall experience.
They must have had another prospect.
They must have had another prospect. I sent them pictures of my car inside & out. I haven’t heard a word since then.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Darren was amazing, he made the process very easy and
Darren was amazing, he made the process very easy and would recommend him and sterling McCall with no reservations.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that you had a great experience and that Darren provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Everyone was very knowledgeable and eager to earn our
Everyone was very knowledgeable and eager to earn our business our salesman was a really a guy you like to know not just buy a truck from
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We're thrilled to have delivered a positive sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
I have purchased a few vehicles in my lifetime.
I have purchased a few vehicles in my lifetime. I must say this has been the worst. Be very careful when dealing with these crooks. They will tell you the car price and your trade in value but if you don’t pay close attention to your paperwork they will mark the prices up. Even after you catch it their answer is that you already signed the contract. Knowing they just stole from you without any remorse. The worst never patronize this place!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Subject: Addressing Your Concerns Thank you for sharing your feedback about your recent vehicle purchase experience. I apologize for the frustration and disappointment you encountered during this process. This situation should not have happened, and I appreciate you bringing it to my attention. Your case is a valuable learning opportunity for us, and I am committed to addressing and fixing this issue to ensure it does not occur in the future. Could you please contact me directly at kcooper@sterlingmccallbuick.com? I would like to discuss your experience further and work towards a resolution that meets your satisfaction. I look forward to speaking with you and resolving this matter promptly. Best regards, Kimono Cooper General Manager kcooper@sterlingmccallbuick.com
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Michael Johnson, sales rep, was pleasant and informative.
Michael Johnson, sales rep, was pleasant and informative. I advised I was interested and would bring my personal check to the dealership within next two days. My wife and I came the next day, met with Michael and his sales supervisor. We were then asked to meet with the financial clerk, who'd "be right with us." Forty five minutes later, with no contact by anyone advising reason for the delay, we were asked to go to the financial office. I presented my personal check, earlier seen by sales staff, and was advised only certified checks were accepted. It went downhill from then on, and I ended up going to a local branch of my bank, getting a certified check, and finishing the transaction. I was told a new oil filter required fir the sale, and new wiper blades also required, were in the back of the car. I went to my Volvo mechanic for installation of these items and was advised the parts provided by Sterling McCall were after market knockoffs and not worth installing. Obviously I probably won't refer anyone to this dealership.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kimono Cooper General Manager Kcooper@group1auto.com
They are good service always at time and good customer
They are good service always at time and good customer service always trying best to satisfy customers
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I would recommend this dealership for your car need,
I would recommend this dealership for your car need, specially my sales Debbie, she’s very patient and very attentive to all my requests, even after the trade in value was not like I expected she still helping me to fight for the higher value, after the sales she continued help me with my questions. I really recommend everyone to Debbie if you need purchase Buick or GMC vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Sterling McCall Buick GMC and highlighting Debbie's exceptional service! We're glad to hear that Debbie was patient, attentive, and helpful throughout your experience, from addressing your requests to assisting with the trade-in process and post-sales questions. We appreciate your recommendation and look forward to serving you and others in the future.
Came in for a 60,000 miles service; I was taken care of
Came in for a 60,000 miles service; I was taken care of by Basil I have no complaints with my service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Basil provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Repairs
They asked me what was the problem I told them they did a bunch of repairs that was not the problem and I had to pay for it but when they fixed what I told them to it started I think this is total xxxxxxxx
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.